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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,644 reviews

August 17, 2022

I have been a customer for over 14 years and I have always been treated as a person of importance.. Kudos to everyone there More

by BLUEJEEP09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Hankins Jr
Aug 18, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

Aug 18, 2022 -

BLUEJEEP09 responded

You all are so welcome!! I didn’t get a chance to Thank Mike Loucks, and Andrew (Tech) for his professionalism and swiftly repairing my TrailHawk (which of course I traded in later)

August 16, 2022

Easy to work with and kept us notified of when car would be ready. Our salesperson, Mike, was friendly and answered our questions. More

by WARDER22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear Michael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

August 13, 2022

I only received one key and was told when they found the second one they would give it to me. Still no luck. I haven’t even had the vehicle for 2 weeks and there are error codes about front collision disab More

by JOEBUSA1300
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Allison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Fred Martin Superstore responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

August 12, 2022

Wonderful experience friendly courteous fast Friendly they did not try to sell me anything extra took care of all my needs More

by PHUNSIC1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

August 09, 2022

Rob was extremely helpful. Everything ran very smoothly and I am super happy with the experience and my new Jeep! More

by NKERLEE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 10, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Rob had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new Jeep. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 08, 2022

Very nice people experience was great Learned a lot about new cars they walked me thur a lot of stuff I didn’t know that was very nice for them to do such a good job and it didn’t take all day so that was re More

by DEBORAHOLIVER1111
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Fred Martin Superstore responded

Deborah, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

August 08, 2022

Great professional experience by both the sales people and dealership. Thank you again for taking care of our needs. More

by Bnaum59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Bnaum59 responded

Excellent!!! *****

August 08, 2022

This was a fleet purchase for my company. My first was a 2014 Dodge Caravan which was one of the best vehicles I've ever had. I'm loving my second from this dealership which is a Dodge Char More

by DLANCE0
Friendliness
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar
Aug 08, 2022 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe met your expectations. Congratulations on your new Charger SXT! Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

August 06, 2022

Great sales person, no gimmicks or BS. Delivers exactly what was promised for the right price. More

by DOUG95
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Aug 07, 2022 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

August 06, 2022

Our experience was beyond great! Everyone was exceptional and helped us out very well. We will definitely be back More

by AMANDABRADY11
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2022 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, Amanda, please let us know. Thank you - Fred Martin Superstore Team

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