Back

Fred Martin Superstore - Service Center

Barberton, OH

4.4
322 Reviews

322 Reviews of Fred Martin Superstore - Service Center

Sort by
January 24, 2023

I always get great service with you guys , i always appreciate the great treatment and knowledgeable technicians. More

by JMF0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Fred Martin Superstore responded

It's great to hear that you've had such a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

January 23, 2023

They helped me when I needed it the most thank you for everything great people More

by Metotlulu72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 24, 2023 -

Fred Martin Superstore responded

Thank you for saying so! We're happy we were able to get you taken care of. Thank you for the 5-stars and for your business! - Fred Martin Superstore Team

January 23, 2023

Manager was very nice and educated. . he was friendly and welcoming. I give him 5 stars More

by Racheee75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Fred Martin Superstore responded

Thank you for the kind words! Our sales team tries to make every customer's experience a positive one, and hearing that they were able to succeed in doing that really drives them to continue. We appreciate your business and the 5-star review! Thank you! - Fred Martin Superstore Team

January 23, 2023

Pulled in asked what I wanted, checked all the things they check and said that my tires did not need rotated. In and out, friendly staff. I will return! More

by rr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Loucks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2023 -

Fred Martin Superstore responded

Thank you for the 5-star review! We're glad we were able to make your visit quick and easy. We will see you again next time! Thanks again! - Fred Martin Superstore Team

January 23, 2023

Brandon was absolutely great made sure I had a way to work definitely would go again More

by Traceywilliams208
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon in recalls
Jan 23, 2023 -

Fred Martin Superstore responded

We're super happy to hear Brandon was able to take care of you! Thank you for the 5-star review and for choosing us! Thanks again! - Fred Martin Superstore Team

January 20, 2023

Great place to get your oil changed. Line was very short at 4:00 pm on Tuesday More

by DAVEM5000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Edward Elefritz
Jan 22, 2023 -

Fred Martin Superstore responded

Thank you, Dave! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

December 16, 2022

Fred Martin superstores parts department is a joke. I purchased a overpriced piece of plastic for my vehicle and I didn’t even have it on my truck for more than 24 hours in the part broke. I tried to r More

by JustinFenohrb4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
Dec 19, 2022 -

Fred Martin Superstore responded

Thank you for your review. We're sorry you didn't have the best experience, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

July 30, 2022

The lack of communication & customer service is terrible . I decided on a car and by time I went to the bank and came back the truck I wanted was sold in less than 30min of me being gone . Then they convinc More

by aa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Wootan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Zabel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Bacon
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Loucks
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Monroe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Adair, Jeff Dowdall, Derrick Desharnais
Aug 01, 2022 -

Fred Martin Superstore responded

We are sorry to hear your recent experience was less than positive, and would like to look further into your previous visits. However we are unable to pull up any records of your previous visits without more information. Our team would be happy to assist further by looking more into the situation, if you could please give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, or email us at fmcares@fmcars.com. Thank you.

July 28, 2022

I wasn’t please stop first, but I will admit that I was met with a pleasant staff. My issues were addressed and my Jeep was repaired, cleaned and even my floor mats were given to me. I appreciate being hea More

by JENNIFERSHPHRD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2022 -

Fred Martin Superstore responded

Jennifer, Thank you for your business and this review. We're happy to hear our service team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

July 22, 2022

Wasn't the place they advertise on t. v. and they put cars on there lot not fully checked but says there ready to go just bought a 17,000 dollar lemon and was lied to as well ,so maybe sta More

by crh.oct31
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Loucks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeff Dowdall
Jul 28, 2022 -

Fred Martin Superstore responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Jennifer Bittner Customer Relations Manager 330-753-4444 or email fmcares@fmcars.com

...
13
...