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Gates Toyota
South Bend, IN
832 Reviews
Gates Toyota has the Toyota products that you need when you are out shopping for a new vehicle. With more than 100 new Toyotas in stock on our lot, you will always find something that will suit your needs and your lifestyle. We are happy to be a part of such a fantastic brand, and we are glad that we can provide them to you right here in South Bend, Indiana. With our convenient location we have people come to us from all over Indiana including Mishawaka, Elkhart, Goshen, La Porte, Michigan City, Bristol, Plymouth, and we even have a lot of customers who come all the way from Benton Harbor, Kalamazoo, and Niles, Michigan.
In addition to our huge selection of new Toyota vehicles, we also have an impressive selection of used vehicles that are sure to impress. Come to Gates Toyota, and you will have all the vehicle options that you could ever need. If you already own a Toyota, then you need to come here for the spectacular service that your vehicle has been wanting. We will get you the oil change that you want, and the major engine repair that you need. If you are in Michiana and you are interested in the Toyota brand, then you need to come and see us at Gates Toyota in South Bend, IN.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
By Type
Showing 832 reviews
October 30, 2019
Mike McNally is a great sales rep, he was able to help us find the vehicle that we wanted. Mike was communicative and friendly making the process easy. is a great sales rep, he was able to help us find the vehicle that we wanted. Mike was communicative and friendly making the process easy. More
by DREWFUNDS
Verified Customer
October 28, 2019
I recently purchased a truck from Gates and specifically Marcus. I had been working with a couple of other dealerships but my experience with Marcus was substantially better than the others. First, he under Marcus. I had been working with a couple of other dealerships but my experience with Marcus was substantially better than the others. First, he understood what I was looking for in a truck as well as budget and he respected those requests. Marcus worked to locate a truck that fit my needs and budget. He was drama free and listened. He accommodated every request and made the entire experience of purchasing a new truck enjoyable. Additionally, Marcus worked with Gates to get my monthly payment to an amount that was well below two other Toyota dealerships. I will most likely purchase my next vehicle from Marcus. Thanks a bunch! Michael K. More
by TACOS4EVER
Employees Worked With
October 26, 2019
Great service all around I went to gates Toyota to get an oil change on my 2013 Nissan rogue like I normally would. Went outside to look at the newer cars, was not looking to I went to gates Toyota to get an oil change on my 2013 Nissan rogue like I normally would. Went outside to look at the newer cars, was not looking to buy a new car. Chatted with Brian Winston and he let me test drive a 2018 Rogue with all the special features mine doesn't have. Well Brian worked his magic and got the payments to what works for me and finance got the loan with a reasonable rate. More
by Bengirl30
October 24, 2019
Caliper Madness Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems t Why didn't all previous inspections catch the problem with my rear calipers? That's why I always take my Prius there, so I could avoid such problems through inspections done every single time I've taken my care there since purchased there. Previous inspections revealed no such problem--a "sticky caliper." I was also never informed that there is a $90 caliper service. Had I known that I could have avoided over $600 for Tuesday's repair. This is the very first time I've been disappointed with Gates service. Considering not returning until I get an explanation. Respectfully, Jose R. Roasario More
by JROSARI
October 22, 2019
Time consuming I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After se I made an appointment for my first 5,000 mile check up. I assumed It would take 1/2 hour to 3/4 of an hour, tops, since I had an appointment. After setting in the waiting room for almost two hours I went to inquire. It had been done and was setting out in the lot. They said they had paged me but I had been setting in the waiting room all that time. I also had told my service man that I was waiting for it and not picking up later. More
by JPCALLAWAY
Employees Worked With
October 21, 2019
Very easy to work with Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appo Try any other place for service, including other Toyota dealers, and you will know why you would choose Gates: honesty, wait time, ease of making appointments, etc More
by JOHNWITHEY
Employees Worked With
October 21, 2019
25000 mile Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of Never had any issues that were not addressed. The staff is great. I would recommend the gates service department to all friends and family because of the great service. More
by DJDAVIS43
Employees Worked With
Other Employees :
Landon Wiegand, Brandon Crimmins
October 15, 2019
Our Car was titled in the wrong state! They won’t fix it! Very bad experience with Gates!!! We purchased a vehicle in Indiana and I live in Indiana. Our car was titled for Michigan. When we went to the BMV, t Very bad experience with Gates!!! We purchased a vehicle in Indiana and I live in Indiana. Our car was titled for Michigan. When we went to the BMV, they said that gates just needed to make a corrected title. They refused to do it and so now our car is titled, licensed,registered and insured in the wrong state which my insurance tells me is illegal. I have contacted them, my husband has contacted them, and I have posted on social media. They have not resolved this issue. More
by JLong
Employees Worked With
October 15, 2019
Great service, great product! I have given the highest rating because that's the quality of service and product I received at Gates Toyota! My salesman, Drew, restored my confide I have given the highest rating because that's the quality of service and product I received at Gates Toyota! My salesman, Drew, restored my confidence in buying a car! He was so professional and personable! He knows his product and how to use great customer service skills!! There was no "pushy", just positive engagement. I love my Rav4 XLE! It is beautiful, efficient, and loaded with safety features! The drive is so smooth and quiet. I feel like I am driving a luxury car! The perfect car for me. Gates and Drew have my loyalty as a satisfied customer! More
by Bev S
October 10, 2019
Quick Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. Teen and Brian did a great job checking me in and out. The service was very quick. The service was done on timely basis. I highly recommend Gates. More
by RELEM625
