Handy Toyota

This was one of the worst buying experiences I've ever experienced. Worked out the deal in advance over the phone as we live an hour away. Showed up on a Wednesday to purchase with pre-approval financin experienced. Worked out the deal in advance over the phone as we live an hour away. Showed up on a Wednesday to purchase with pre-approval financing from our bank. Even with this, they wouldn't release the car until the wire transfer went through. I've been buying cars for 30 years and never had this happen with a bank's pre-approval, but ok. The finance manager, Aaron, became less than pleasant when we declined his extended warranty spiel, but we moved forward and arranged to pick up the car the next week (Monday). Fortunately, I called before making the drive to check they had received the money. Turns out they had not received payment yet. After calling my bank, it seems that an error was made in the paperwork on their end. My bank had called and faxed on Friday to resolve the issue and never heard from them. I notified them of their error, and they corrected their mistake and resubmitted the paperwork. When I asked if I could still come get the car, they refused saying I had to wait ANOTHER few days until the payment went through, even though the reason for the delay was due to their error, as well as ignoring my bank's attempt to resolve the issue days prior. If I hadn't called, they would have wasted another 2 hours of my time, and I would have had to make a THIRD 2 hour round trip. Our sales contact was great, trying to resolve the issue, but he didn't have the authority to release the car. I escalated to a manager named Jamie. He was not helpful, even suggesting that if I had financed through them that I could have had the car already (at a much higher interest rate). Why is me paying more money a solution to this problem? When he rudely suggested that 'we part ways', I decided that I'd spend my money elsewhere. I wouldn't recommend them and will be actively warning others to avoid purchasing from them. More

Always very helpful! This is our third time buying a new car with them! And we will be back when it’s time to trade up! car with them! And we will be back when it’s time to trade up! More

Overall I had a good experience with this dealership. I like the sales person i worked with, Ali Kamal he helped get me a good deal on my tacoma SR5. I am giving a four star review instead of 5 because like the sales person i worked with, Ali Kamal he helped get me a good deal on my tacoma SR5. I am giving a four star review instead of 5 because I have tried to make deals here two other times in the past and they were never willing to work with me. This was at their downtown location. It wasnt until I bought a new vehicle at their new car dealership that I was able to make a deal. Overall I am happy, and glad I worked with Ali. More

A neighboring town had a 3 hour public service demo on electric and hybrid car. A young man , Jacob, walked us thru the process of hybrid cars. He basically made the sale and recommended we go to our sale electric and hybrid car. A young man , Jacob, walked us thru the process of hybrid cars. He basically made the sale and recommended we go to our salesperson we had used before, Ali Kamal. Ali, as always brought us through the process as he does so well. We settled on a Prius Prime which we bought today. Because we have been long term Toyota owners we know that the service is great and Ali is always cheerful and helpful to answer any questions m we have in the future. More

Very helpful and friendly service. Was greeted immediately upon entering showroom and waiting was minimal. The finance process was quick and mostly done in the background, all I needed to do was r immediately upon entering showroom and waiting was minimal. The finance process was quick and mostly done in the background, all I needed to do was review and sign. Definitely felt like they worked with me. Would recommend. More

I had the pleasure of working with Jake Smith at Handy Toyota. He was so knowledgeable and easy to work with it made it the best vehicle buying experience I have ever had! By the end of the sale I was Toyota. He was so knowledgeable and easy to work with it made it the best vehicle buying experience I have ever had! By the end of the sale I was calling him the "Tacoma King" because he knew more about the truck than the person that designed it. I also worked with Eric McLaren, Jamie Shea, and Adam Luneau and every one of them were really helpful in explaining all my options to me. The way that Handy Toyota bends over backwards to go the extra mile was refreshing, and will keep me there as a customer for a long haul. Thank you to everyone at Handy's for making this the best vehicle buying experience I have ever had! More

Cody D was able to help my family get into a great car with ease. Really showed us all the features we didn't even know it had after all our research. Great time and easy going. with ease. Really showed us all the features we didn't even know it had after all our research. Great time and easy going. More

Best Experience! I would highly recommend Nick Lambert at Handy's Downtown. Nick went above and beyond to help us find a car for our daughter. We had a tough time finding a good used car in our price ran at Handy's Downtown. Nick went above and beyond to help us find a car for our daughter. We had a tough time finding a good used car in our price range and Nick came through! He let us know of a recent trade-in and when it was ready to show he contacted us to come see it. He even sent us a video! Nick is very personable and was very helpful throughout the process. During our search, we wanted to make sure we bought a car with Nick due to his care and contact. Nick was great at responding to our emails and phone calls. Like another reviewer said, Nick was out to help you find what you needed and not just sell a car. Thanks Nick, we appreciate you and look forward to working with you again in the future. More

Was here to get my first car. The service was great and the staff was very friendly. They made the process quick, easy and helpful. the staff was very friendly. They made the process quick, easy and helpful. More

I had the pleasure of working with Adam Bentley and Aaron Root when leasing my new Rav. They made the process quick and easy. Adam did a great job of walking me through all the features of the vehicle and an Root when leasing my new Rav. They made the process quick and easy. Adam did a great job of walking me through all the features of the vehicle and answering all of my questions. Aaron guided me through the lease paperwork and explained all options available to me. It was a great experience and I highly recommend Handy Toyota. More