Handy Toyota - Service Center

William was easy to work with, but the "solution" to my new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for ov new tires leaking air and needing refills every 10-14 days was not efficient or effective. I was charged more than my quoted price, was there for over four hours, and left with the air pressure sensor not working in my vehicle, despite choosing the most expensive solution to fix the initial problem. So I ended up paying 2.5 times the quoted price for the insertion of rubber autel sensors because I wanted the assurance of the tire pressure sensor working in my vehicle. Despite choosing the installation of the more expensive Autel 1 Metal Sensors, and it doesn't work. And William addressed that and told me let you folks know if the light doesn't work after 50+ miles (which it doesn't) and you'll take another look at it, but that means another trip to xx. Albans and more hours spent in your waiting room. This doesn't seem right, after having been there for four plus hours on Monday afternoon to have pins inserted that don't sync with the car's system. Had I known this, I would have surely gone with the cheaper option. I am disappointed in this visit (not due to William's assistance), and feel like I was not treated honestly or effectively. More

Improve communication regarding availability of the only tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one ho tec rep when scheduling appointment for a customer with an electric vehicle. Having to spend 4 hours at the dealership instead of the promised one hour because the special rep is over scheduled does not demonstrate good customer service. More

I don't trust them. I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an ali I suspect they got my 2022 car in for routine covered maintenance and then invented things that needed repair. They even tried to get me to do an alignment when they aligned the same car a week ago. Next time I think I'll have them do the required maintenance, make a list of all the work they say needs to do be done, and take it for a second opinion with someone I trust. I see there are no other comment blocks, so I'll add that Naim, while dotting all his customer service i's and crossing his t's, seems to be the one pulling the wool over customers' eyes and being less than honest. He reminded me exacty of Nathan Shelley on Ted Lasso. He comes across as "only here to help," but is in reality fleecing customers and is dishonest and untrustworthy. More

On May 6th, I had an appointment to take care of a recall issue on my 2023 Tacoma TRD. As usual, I entered the service bay and gave my keys to the service person. He took his video and checked the milag issue on my 2023 Tacoma TRD. As usual, I entered the service bay and gave my keys to the service person. He took his video and checked the milage. Then he asked me if I was going to wait for the truck to be done. I said yes and that I would be in the waiting room. Which by the way is what I always do. I was told that the appointment may take 2 hours because of it being snow tire removal season. I waited and watched other service representatives come in to tell customers that their vehicle was ready go. I’ve seen that every time I’ve been at Handy’s for service. Except not this time. During my time I was working on a building material order. After three hours of waiting, I went back into the service bay with the intent on asking about my truck. Both service agents were busy, so I went back inside to the waiting room. Thirty minutes later (now after 3.5 hour wait) I went back into the service bay to ask about the truck. The service agent that checked me in said that it had been finished for quite a while. As it turned out, a while had been an hour and a half. I asked why he had not come to tell me that the truck was ready. He said “I texted you.” Which meant that he was too lazy to walk 50 feet to the waiting room like the other service agents. Even after 3.5 hours! Do or don’t you have standards for customer service? It appears not. His actions were disrespectful and certainly blemished the reputation of the dealership. He ended our conversation with “have a nice day.” The day was already ruined. More