Hawk Ford of St. Charles

I’ve owned a Ford for a long time. Hawk has really stepped up the service. Valet pickup from my house, instead of waiting at the dealer all day. Great communication. Easy scheduling, w Hawk has really stepped up the service. Valet pickup from my house, instead of waiting at the dealer all day. Great communication. Easy scheduling, with follow-through. More

Service Center was great - pick up and delivery service worked out great for me as had work comittments that day worked out great for me as had work comittments that day More

My service advisor Yaneli Nunez was excellent in service and outstanding in customer communication. She listened to my brake squealing concerns and assessed the work to be performed for identifying and fixi and outstanding in customer communication. She listened to my brake squealing concerns and assessed the work to be performed for identifying and fixing the problem. She was patient and knowledgeable about brake conditions and the work needed. Thank you for her professional manner and excellent ability to manage the customer concerns. I was pleased and satisfied with the talented mechanical work accomplished. She explained the reasons for and the brake conditions needing immediate help for my frequent driving along busy Chicago expressways. Thank you, Yaneli, for your work to manage the brake work. It is resolved. I’m thankful and no longer hearing the squeak as I come to a stop. No longer a concern! Thank you! More

This dealership is great. They worked a deal for me I didin't think I woud or could get. Kirk and all the team who worked on getting me my ford was wonderful. Kirk took the t They worked a deal for me I didin't think I woud or could get. Kirk and all the team who worked on getting me my ford was wonderful. Kirk took the time to show me how to run everything, and transfer my apple stuff to the new vehicle. Thanks again. I am telling everyone who's looking for a vehicle to go here. As my students tell me all the time, this dealership slays! More

First, I really love your pick-up and delivery service. I have only worked with your service department so far. They are always friendly and explain any questions I have. Hawk Ford is a great company to I have only worked with your service department so far. They are always friendly and explain any questions I have. Hawk Ford is a great company to work with. I would recommend then to any one . I am not sure exactly who all I have worked with , but the all were great. More

First time buying a new vehicle and they were very understanding and helpful! They were able to work with me to achieve what I wanted. understanding and helpful! They were able to work with me to achieve what I wanted. More

Everyone was very friendly and helpful with all my questions and concerns about my 2024 Ford Escape. questions and concerns about my 2024 Ford Escape. More

Both Gus and Chris were fantastic. Got us in and out smoothly. And a special thanks to Jake for assisting in the set up of the car electronics and dashboard settings. Got us in and out smoothly. And a special thanks to Jake for assisting in the set up of the car electronics and dashboard settings. More

They did a great job. They did not push anything in regards to the sale. They did keep me updated in regards to the minor problem with the vehicle and stayed with it until They did not push anything in regards to the sale. They did keep me updated in regards to the minor problem with the vehicle and stayed with it until it was resolved. The facility was very clean and the staff was well groomed. More

They are always very fast and up front. Will recommend them in the future forsure. Will recommend them in the future forsure. More