Hawk Ford of St. Charles

I've had more than 10 Ford cars now, over the years and the reason I go to Hawk Ford Service in St. Charles, IL is because of Steve! As far as purchasing a car from Hawk Ford, no thank you! Had an extrem the reason I go to Hawk Ford Service in St. Charles, IL is because of Steve! As far as purchasing a car from Hawk Ford, no thank you! Had an extremely negative experience at Hawk Ford in Carol Stream, IL recently dealing with the assistant manager there in the purchase of the car for my daughter. After that I went to Haggerty Ford in West Chicago and purchased our 2026 Ford Escape. Very professional and honest transaction. I vowed never to buy any of my cars from a Hawk dealership! But St. Charles Hawk Ford service department cannot be beat! More

We had a pleasant buying experience. Kirk was knowledgeable. Appreciated the large inventory with choices which is why we ended up at Hawk. The back lot needs to be paved as we had to n Kirk was knowledgeable. Appreciated the large inventory with choices which is why we ended up at Hawk. The back lot needs to be paved as we had to navigate gravel, mud, potholes and ice to get to cars for viewing and test driving. Kind of odd given the professionalism of the rest of the experience. More

Quick accurate repair. Great service. I always know that Hawk Ford St. Charles will do a quality job. Great service. I always know that Hawk Ford St. Charles will do a quality job. More

Had a great experience at Hawk. I would buy a car from them again. They were super easy to work with. I would buy a car from them again. They were super easy to work with. More

Fast service. My oil change was comped. I appreciate the way I have been treated by Hawk Ford. My oil change was comped. I appreciate the way I have been treated by Hawk Ford. More

They took care of my concerns with my new explorer and were great on picking it up and bringing it back right to my home. Thanks Hawk Ford! were great on picking it up and bringing it back right to my home. Thanks Hawk Ford! More

I’ve been to the Truck Center at Hawk Ford in St. Charles many times, and I continue to come back largely because of the people—especially Kathleen. She is consistently helpful, professional, and gen Charles many times, and I continue to come back largely because of the people—especially Kathleen. She is consistently helpful, professional, and genuinely tries to make every visit pleasant. She does an excellent job representing the dealership. That said, it still feels strange that the Truck Center does not receive the same level of service or amenities as the main service department. For example, there is no customer coffee station available in the Truck Center. The coffee is kept behind the counter at Kathleen’s station, and if a customer wants some, she has to step away from her work to make it herself. It creates an awkward situation and gives the impression that this area—and the customers using it—aren’t given the same consideration as those in the main service center. With a few improvements and better support for the Truck Center, the overall experience could match the quality of service that Kathleen already provides. More

Chris and Christian were very professional and courteous. I would consider doing additional business with the dealership on future vehicles. I always want the price to be competitive. I would consider doing additional business with the dealership on future vehicles. I always want the price to be competitive. More

Bill Wackerlin was very helpful to find what Ivwas looking for in a commercial vehicle. looking for in a commercial vehicle. More

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