Hawk Ford of St. Charles

I brought up a concern over some corrosion on the roof of my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this had clearly been there for awhile so I asked about possibly having this covered. I was told I was SOL. I called Ford customer service who told me I should bring it to the dealer and have them file a case. So I did, at the same time I had my oil changed. They told me again at that point that nothing would be covered and that I was SOL. I asked about Ford assistance and they said I had to create the case, even though I had called customer support before my appt. After some back and forth the dealer finally created the case. No word on anything for two weeks until I reached out and they said they were waiting for a response. Two days later I was told Ford would cover all but 300$ of the repair. Thought about it for a few days. What choice do I have? Two weeks more for the part to come in. After I asked several times how long the repair would take and was told "just a few hours", I made my appt. for 9AM. (They didn't start until 1:30) Later that day they tell me it's going to have to stay overnight. In the end I had to do all my own research, and basically force them to help me. And still pay 300$ More

Salesman was great. Very helpful and knowledgeable. Nick made the vehicle buying experience more enjoyable Very helpful and knowledgeable. Nick made the vehicle buying experience more enjoyable More

I brought up a concern over some corrosion on the roof of my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this my 2023 truck that I noticed at around 40k miles. 4k miles after the "bumper to bumper" warranty ended. I don't look at my roof very often, and this had clearly been there for awhile so I asked about possibly having this covered. I was told I was SOL. I called Ford customer service who told me I should bring it to the dealer and have them file a case. So I did, at the same time I had my oil changed. They told me again at that point that nothing would be covered and that I was SOL. I asked about Ford assistance and they said I had to create the case, even though I had called customer support before my appt. After some back and forth the dealer finally created the case. No word on anything for two weeks until I reached out and they said they were waiting for a response. Two days later I was told Ford would cover all but 300$ of the repair. Thought about it for a few days. What choice do I have? Two weeks more for the part to come in. After I asked several times how long the repair would take and was told "just a few hours", I made my appt. for 9AM. (They didn't start until 1:30) Later that day they tell me it's going to have to stay overnight. In the end I had to do all my own research, and basically force them to help me. And still pay 300$ More

Christian was extremely helpful with my recent truck purchase. He made sure all of my questions were answered and did not try to pressure me in any way to buy a vehicle. He was extremely polite and easy purchase. He made sure all of my questions were answered and did not try to pressure me in any way to buy a vehicle. He was extremely polite and easy going. I was very comfortable at all times and did not feel like I was just a number to them. I wouldn't hesitate to go back the next time i am shopping for another vehicle. More

I’ve purchased five Ford vehicles from Hawk Ford, and there’s a reason they continue to earn my business. The entire team is consistently upbeat, helpful, and a pleasure to work with. From my salesman DJ there’s a reason they continue to earn my business. The entire team is consistently upbeat, helpful, and a pleasure to work with. From my salesman DJ to sales manager Andrew, every experience on the sales side has been smooth, honest, and genuinely enjoyable. On the service side, Steve has been my go-to guy for all my gas vehicles. His professionalism and attention to detail are a big part of why I ended up buying four vehicles from Hawk. He’s always taken great care of my Motorhome with the V10, my earlier gas vehicles, and everything in between. Then I met Kathleen in the Diesel Service department — and she’s been just as exceptional. When I brought in my F-150 Diesel, she handled it with the same expertise and enthusiasm. Most recently, I called early one morning about my F-350 before a long trip to California. She told me to bring it right in, diagnosed the issue, ordered the part immediately, and had me back on the road the moment it arrived. Steve and Kathleen are both top-notch, and together with DJ and Andrew, they’re the reason I trust Hawk Ford with every vehicle I own — gas and diesel. They truly go above and beyond. More

I have had issues with my truucks transmission it was fixed earlier this summer. I thought there was an issue to the transmission on this service call. Steve suggested a test drive with a tech. Based on fixed earlier this summer. I thought there was an issue to the transmission on this service call. Steve suggested a test drive with a tech. Based on his feeling he didnt seem to think there was an issue. More

Dealer will make no effort to advocate for their customers post purchase. No communication on repair time-frames. Will not even try to help a customer who is even 1,000 miles out of warranty. customers post purchase. No communication on repair time-frames. Will not even try to help a customer who is even 1,000 miles out of warranty. More

Did a great job on my recent service of my truck with the oil change and tire rotation. oil change and tire rotation. More

We had a great experience at Hawk Ford of St. Charles! Would recommend to friends! Charles! Would recommend to friends! More

Josh was courteous and clear explaining what the inspection revealed. I appreciated the service and information. inspection revealed. I appreciated the service and information. More