Herb Chambers Honda of Seekonk - Service Center

I’m not one to write about the performance of a car dealership, either in their sales or service, but this past visit to Herb Chambers Honda, I experienced a level of professionalism I was inspired to dealership, either in their sales or service, but this past visit to Herb Chambers Honda, I experienced a level of professionalism I was inspired to share. I’ve always allowed Herb Chambers to perform routine service to my 2008 Civic Si, but when I went in to the dealership to have a standard oil change and maintenance check, without an appointment, I was asked if I had any coupons, I answered “No, this was unplanned and wasn’t able to print any”. The service writer proceeded to take out of his pocked and apply it my account. I said, “You don’t need to do that, it’s your own personal coupon for your car”. He said, “It’s all set, my wife has more for her car”. I thanked him for his generosity and professional he bestowed upon me for this simple act of kindness. I said “If the mechanic finds any problems, please correct them, you have my permission” He said that he would never perform any service without approval. I need to mention the service department was busy, and the waiting room was filled with customers (I counted 10) waiting for their service to be completed. I knew it was probably to be longer that the hour wait, but I figured I’d work on my laptop while I waited. Within the next hour, I was informed the car was complete and no other problems were evident and I was “all set”. Thank you Timothy M. Islip for your generosity, your professionalism, and your positive attitude you carried throughout your day. Herb Chambers is fortunate to have such an admirable employee representing their company. Sincerely Brian D. Sullivan Rehoboth, MA More

What an amazing experience. The first thing I have to do is thank Tim Islip for being patient and understanding with the very many questions I threw at him during my time there. Now for the story; I pur is thank Tim Islip for being patient and understanding with the very many questions I threw at him during my time there. Now for the story; I purchased a 2005 Honda Civic Hybrid with 70K miles last year in March from Herb Chambers Honda in Seekonk. Despite maintaining regular checkups and maintenence, it developed a judder problem at 100K miles and began to become a nightmare to drive. I took it in to Honda and asked about their warranty for said issue and was told that mine had expired (105K or 7 years, my 7 ended in April). I was very frustrated at first, after all, how can my transmission be going after one year of having the car? They handed me the paper work on it and told me the steps they would have to take the car through, and that it could get expensive. A new transmission after burnishing the clutch? Yuck. Well there was a clause on the paper about out of warranty extensions, and both Victor and Tim worked damned hard to make sure I was covered. They had me go through the process necessary to identify the exact issue, and when it was discovered they took care of everything for me. No fighting with my insurance, no headache over payment plan. Just service. Simple, excellent service. After they got involved and Tim handled my situation himself, I left with a smile. This could have become very contensious and very stressful, but it never approached anywhere near either of those. I am still stunned about the level of service they provided me. Everyone goes through crap with bad mechanics, poorly done repairs and money grubbers who try to pinch us. You will not find that here. Maintain your car like they suggest (doing regular oil and such there) and they WILL take care of you. I will be doing any recommended services that comes my way from this point on. More

Ken was courteous , friendly, and quick. Great experience I had purchased wiper blade inserts earlier in the day. When I got home I had questions and called. Ken told me to stop by and he would install them I had purchased wiper blade inserts earlier in the day. When I got home I had questions and called. Ken told me to stop by and he would install them and show me at the same time the process It was a great experience. More

Always A-1 service at this dealership! Today I had the pleasure of being served by a young fellow named Joel, who I had not met before. He explained everything that was recommended for my vehicle mainten pleasure of being served by a young fellow named Joel, who I had not met before. He explained everything that was recommended for my vehicle maintenance and did not try to talk me into anything I couldn't afford right now. He even entered in a coupon for the oil change as a nice surprise. He had the winter wipers brought over right away from another place and everythng, time-wise, took just the amount of time he said it would, almost to the minute. Joel - a delightful addition to an already shining team in the Service Department! -Denise More

We often get our auto care done in CT (which we have not been impressed with). So when we were in Rhode Island visiting family we decided to get an oil change and tire rotation. We stopped at Honda Seekonk been impressed with). So when we were in Rhode Island visiting family we decided to get an oil change and tire rotation. We stopped at Honda Seekonk to get this done. The service advisor was very professional and friendly. We decided that we would come back to get the tires replaced as well. Thanks for the outstanding service Ken. We will reccomend Honda Seekonk to family and friends in the area. More

Unexpected damage to my rear wheel during a visit to Providence area. Seekonk Honda people took me very quickly even without an appointment, and were able to ensure that I could drive my Honda Fit home Providence area. Seekonk Honda people took me very quickly even without an appointment, and were able to ensure that I could drive my Honda Fit home without worry. Very friendly, very helpful, and they even washed my car! More

I brought my car in for a tune up and to review the seat relase latch in the trunk. I was greated by Tim Islip in Service and the level of professionalism and customer service was simply excellent. I do not relase latch in the trunk. I was greated by Tim Islip in Service and the level of professionalism and customer service was simply excellent. I do not feel my car could possibly be in better hands than Herb Chambers and Tim. Five Star rating in my book...a rating that does not come easy from me! More