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Herb Chambers Toyota of Auburn

Auburn, MA

4.8
3,566 Reviews
THE HERB CHAMBERS ADVANTAGE Price/Savings -Fair, Fast, Transparent -#1 in Sales & Service -Our Volume Saves You Money Selection -Over 10,000 new & pre-owned vehicles available -The Largest Selection in New England Peace of Mind -“SMART Pricing” = hassle free, one-price for pre-owned vehicles - 5 day, 100% money-back guarantee - 30 day, 1,500 mile vehicle exchange option Quality -Family owned and operated -Serving New England for over 25 years Convenience -60 locations for sales, service, collision repair -Open 7 days a week -Free wash & vac with every service! Experience -Complimentary Shuttle Service, Refreshments, Wi-Fi
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809 Washington St, Rte. 20

Auburn, MA

01501

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Showing 3,566 reviews

February 23, 2025

This is the second time buying a car here and I’ve enjoyed both experiences. The staff are friendly and negotiable, they got me into exactly what I wanted. I’ll definitely shop here again More

by jwbarrett1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Schoener
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Menard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amro Kandil
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that your experiences at Herb Chambers Toyota of Auburn have been enjoyable! Thank you for choosing us again, and we look forward to assisting with any future car needs.

February 23, 2025

Always a pleasure to deal with. Never any bull. A pleasure to work with. Sometimes I question if I’m inconveniencing him because I always request him but then I decide why would I w More

by Steve2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Banach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Hull
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Heineman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenneth Branowicki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Boun Vilayvanh
Feb 24, 2025 -

Herb Chambers Toyota of Auburn responded

We're delighted to hear that you consistently have a great experience with us at Herb Chambers Toyota of Auburn. Your loyalty and satisfaction mean the world to our team, and we're always here whenever you need assistance!

February 22, 2025

Always great and fast service. The indoor drive in and drop off is great in all weather. More

by j177
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for trusting Herb Chambers Toyota of Auburn with your service needs! We appreciate your support and look forward to seeing you at your next visit!

February 21, 2025

Julian was great! Very personable and more helpful than any car salesmen I've had in the past. He really listened to what I was looking for and my requirements and the More

by Kelsey M
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Herb Chambers Toyota of Auburn responded

Kelsey, we're delighted to hear that Julian provided such a fantastic experience at Herb Chambers Toyota of Auburn! Enjoy your new SUV and thank you for the recommendation.

February 21, 2025

This is my second time buying a new car from this dealership. Both times I found the sales staff knowledgeable, friendly and understanding of my needs. The financial officer with was fair and easy to More

by dbzappa21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Julian Ortiz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for choosing Herb Chambers Toyota of Auburn again! We're delighted to hear that our team provided knowledgeable and friendly service, making your experience a positive one. Enjoy your new car!

February 21, 2025

Both Brian and Dhimitri were very kind, honest, and transparent throughout the entire sale and trade in process. Top quality service! More

by danijail99
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Shea
Feb 24, 2025 -

Herb Chambers Toyota of Auburn responded

Danijail99, we're delighted to hear that Brian and Dhimitri provided you with top-quality service at Herb Chambers Toyota of Auburn. Thank you for sharing your experience!

February 21, 2025

The experience both started and ended rocky. First, I was told, via text message, that the car I was looking at was at the dealership and ready to view. I drove 30 minutes and then discovered More

by Makk
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Monish Naicker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Montes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kobel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juljan Imeraj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Andrews
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan McLellan
3.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for the review. We appreciate you taking the time to share this feedback about your experience and will use it to help improve our transparency, communication and overall processes moving forward. Enjoy your new car and please don't hesitate to reach out if there's anything else we can do for you! - The Herb Chambers Toyota of Auburn Team

February 20, 2025

Excellent service all around :D Joel & Megan were awesome. From the ladies & gentlemen on the floor to the finance team in the back. Everyone was great! More

by n1ckent3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dhimitri Lako
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monish Naicker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Montes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Megan Meany
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Liriano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for the fantastic feedback! We're delighted to hear that Joel, Megan, and the entire team at Herb Chambers Toyota of Auburn provided excellent service. We appreciate your support and look forward to serving you again!

February 20, 2025

People are great. Place is comfortable. Work done was excellent. My disappointment was that the job was originally quoted as $500+ and came in at $762. This was to re More

by Pastor Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alyssa Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Wagner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2025 -

Herb Chambers Toyota of Auburn responded

Thank you for the review. We appreciate your comments about our staff & facilities, as well as your feedback regarding the price discrepancy for your service. If you have any additional questions or concerns about your visit, please feel free to contact me directly at your earliest convenience. Thanks again, Dan Bortolussi - General Manager - dbortolussi@herbchambers.com

February 19, 2025

Service is awesome, ,people are very pleasant to deal with recommending to others to go there More

by Serge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dat (Brian) Le
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Herb Chambers Toyota of Auburn responded

We're so glad to hear it, Serge! Thank you for choosing Herb Chambers Toyota of Auburn!

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