Herb Chambers Toyota of Auburn

Well Done!! Lauren Smith, Internet Sales Manager and myself had been working together via telephone in regards to my search for purchasing a vehicle from Herb Cha Lauren Smith, Internet Sales Manager and myself had been working together via telephone in regards to my search for purchasing a vehicle from Herb Chambers of Auburn. Not being 100% successful I attempted to look for a vehicle on line for myself. Lauren, received the inquiry and we chatted and she understood my terms to work with only (1) leasing salesperson. I had made it clear to Lauren, that this was my 4th purchase of leasing a RAV4 and that I had the leasing terms under my belt. I advised the scenarios that I have been put through working with 2 other dealerships. Understanding requests she was very helpful in making sure that I would not be disappointed with my visit. She wanted me to have a great customer experience. Lauren, went above her call of duty in following up with me. Without pressure kept me posted along the way of other promotions. We stayed in contact to make sure that I would be a satisfied with my requests to visit the Auburn dealership. I arrived and had the introduction to Issa . Issa, was for sure very cordial, respectful, soft spoken, very knowledgeable and professional. Issa went over the options that I had agreed to with Lauren and it went very smoothly. Best of all "No Pressure" it was just all about listening to what different scenarios were available. Issa, totally understood and said no worries. I'll do my best to fix it for you. I want you to have a good experience. We will continue to find the best possible deal that will work within your budget. I still needed some wiggle room since I convinced myself that I did not want to give up the "soft-tech" feature on the lease. So negotiations continued. Trying to find extra wiggle room and staying within the budget, I was then greeted by Sales Manager, Dhimitri Lako, a fine professional as well. We did some chit-chat, worked the numbers over and finally came up with a fixed leasing price which was agreeable. Dhimitri, truly wanted an excellent review for his dealership, for Dhimitri, Issa, Lauren and Andi Xhacka "Judge-Ka, (so wonderful to work with as well, extremely professional, explained the credit process since I wanted to make sure I fully understood terms. Very cautious of questions that needed to be answered. Dhimitri provided 2 selling options. After a 5 hour visit at the dealership we agreed on terms and I agreed on my new lease. Part of this lengthy stay was my decision to change my mind on the vehicle at the last minute. On this day a vehicle was being moved out of the showroom. In comes a beautiful Black Currant Metallic XLE through the showroom. "My heart and eyes be still" . I had changed my mind and once again. Issa, Dhimitri, needed to work out the numbers and explain the bells and whistles of this vehicle since it was different in price/options. It did not matter, Dhimitri, made the numbers work and I was happy and a "Sold" sign was put on the vehicle. Thank you everyone, who made this happen for me. I wish you a great end of month for January sales, and an even better sales day on George Washington Birthday Sales day for the 2019's!!! Christine B. Palermo More

No problems Took my car on time, performed everything u asked and put my inspection sticker on all in less than an hour. No complaints. Service rep was very frien Took my car on time, performed everything u asked and put my inspection sticker on all in less than an hour. No complaints. Service rep was very friendly. More

2018 Prius Prime Kennedy was extremely helpful in answering any and all questions and as always is a pleasure to work with. Made the buying experience enjoyable and a Kennedy was extremely helpful in answering any and all questions and as always is a pleasure to work with. Made the buying experience enjoyable and a smooth transaction........ More

New Sienna I was running into mileage with my new lease so I went in to see what was possible. Walked out with a new 2019 Sienna. I was running into mileage with my new lease so I went in to see what was possible. Walked out with a new 2019 Sienna. More

Great experience Jimmy and all the staff worked with me to get the best deal! They found the best way to make all of us very happy? Jimmy and all the staff worked with me to get the best deal! They found the best way to make all of us very happy? More

Customer service focused Martin Dodd goes over and above when taking care of his customers. You should give that man a raise in pay. He really deserves it! Martin Dodd goes over and above when taking care of his customers. You should give that man a raise in pay. He really deserves it! More

Great experience with a trusted salesperson I have worked with Marque for many years and he has helped me and multiple members of my family purchase and lease many vehicles over the years. We a I have worked with Marque for many years and he has helped me and multiple members of my family purchase and lease many vehicles over the years. We always go back to him each time knowing that we are getting the best car to meet our needs at the best price. We have developed trust in him due to his his no-nonsense and no game playing methods. More

Exceptional Experience I have been a customer of Herb Chambers in Auburn for over 25 years. Dan and his staff have always provided an exceptional buying experience. I have been a customer of Herb Chambers in Auburn for over 25 years. Dan and his staff have always provided an exceptional buying experience. More

Great service!! Best service by means. This is my third vehicle thru Toyota and I do not regret doing business with them. Manager Jeff and sales manager Dimitri have Best service by means. This is my third vehicle thru Toyota and I do not regret doing business with them. Manager Jeff and sales manager Dimitri have always made sure if there is anything I need they handle it with no hesitation. More

Appreciate jeff Amazing service thanks to jeff and Dimitri of management. These are the guy to go to they made sure I was well taken care of provided best fastest ser Amazing service thanks to jeff and Dimitri of management. These are the guy to go to they made sure I was well taken care of provided best fastest services thanks again. Will continue to go back an forever a toyota customer More