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Honda Universe

Lakewood Township, NJ

4.8
1,857 Reviews
Honda Universe has been at this location for over 30 years. We are proud recipients of the Honda President's Award for customer service. Visit our website for information on new, pre-owned, and certified inventory, price quotes, financing, or to have your vehicle appraised.
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1085 Ocean Ave

Lakewood Township, NJ

08701

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Showing 1,857 reviews

February 03, 2021

Honda Universe has always been a pleasure doing business with you. This experience during Covid was a bit of a scare, although between Yvette Rivera and Nick Salerno calling me and having cars lined up for More

by csheehan.sheehan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvette Rivera-Coates, Glenn Swenson
Feb 04, 2021 -

Honda Universe responded

Thank you for taking the time to provide an exceptional five-star review! It's a pleasure to know that Yvette and Nick went above and beyond to make your experience a positive one. We truly appreciate your kind words and look forward to seeing you again soon!

February 02, 2021

I am pleased and satisfied with the amount of attention I received from the staff in this dealership.when other dealerships said NO.HONDA UNIVERSE said YES! Thank you Paul Dugan and Nick Salerno for making t More

by Delbert P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha, Paul Dugan
Feb 04, 2021 -

Honda Universe responded

Delbert, thank you for the five-star review! We truly appreciate your kind words regarding your recent experience with us!

February 02, 2021

My experience this time around was definitely more pleasant than my first time. Matt Vanpelt did an excellent job for being new. He did the best he could and was very knowledgeable. management found t More

by JCREADLE9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Van Pelt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Cunha, Yvette Rivera-Coates, Glenn Swenson
Feb 04, 2021 -

Honda Universe responded

Thank you for the excellent feedback! It's nice to know that Matt was able to assist you and provide you with amazing service. We look forward to working with you again in the future!

February 01, 2021

I am a Honda man and have been for many years . I drove 4 Accords 1 Pilot and now a CR-V. I'm excited. More

by leftymagoo52
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee Herbert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelleigh Mills, Paul Dugan
Feb 02, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 31, 2021

It was a very pleasant experience from start to finish. Danny Patel who we had dealt with was great. It was like talking to a family member. He really listened to what my wife and I wanted in a car. Mike B More

by RJSULEWSKI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Patel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Bendar
Feb 02, 2021 -

Honda Universe responded

Thank you for the positive feedback regarding your recent experience with us!

January 31, 2021

The most seamless, stress less car buying experience we have ever had. Yvette was terrific in helping us decide between cars and helping us find the perfect fit. Nick was amazing in assisting with our tr More

by Spearl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Salerno, Yvette Rivera-Coates
Feb 02, 2021 -

Honda Universe responded

Thank you for taking the time to provide your feedback! It sounds like Nick and Yvette went above and beyond to provide you with excellent service. We truly appreciate your kind words and look forward to working with you again in the future!

January 30, 2021

This dealership is beyond a ripoff. I would never ever recommend you buy a car here. Originally, I had $5500 to put down on a car and they gave me a rate of $350 per month as I was in the process of buil More

by brittanys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Danny Patel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aimee Herbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Martinez-condado
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ozzy Rosa, Yvette Rivera-Coates, Glenn Swenson, Paul Dugan, Sam Moncayo
Feb 04, 2021 -

Honda Universe responded

Thank you for taking the time to provide your feedback. We're sorry to hear your experience with us did not meet our five-star standard. We'd like the opportunity to speak with you and make things right. Please call John McGraw at 732-370-9700 x4109 to discuss further.

January 30, 2021

Everyone was polite and easy to work with. Yvette was great and made buying a car a pleasant experience! I will definitely be coming back to her again in the future. More

by Ayden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yvette Rivera-Coates
Feb 02, 2021 -

Honda Universe responded

Ayden, thank you for your kind words regarding your experience with Yvette! We're so pleased to hear she was able to assist you and make your experience a good one!

January 30, 2021

From beginning to end our experience was smooth, enjoyable and honestly far exceeded our expectations. We worked with Glenn, Paul and Mike and they were all super friendly, very helpful and all arou More

by JLOVE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Glenn, Paul, Mike
Feb 02, 2021 -

Honda Universe responded

Thank you for the great five-star review! We're so pleased to know our team was able to assist you during your car buying experinece. We truly appreciate your kind words and look forward to seeing you again soon!

January 30, 2021

Neil was by far the BEST salesman I have ever dealt with. He was pleasant, knowledgeable and so helpful from start to finish. Everyone I dealt with at Honda Universe was by far TOP NOTCH! I will forever b More

by Kimf1970
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rahsaan Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Salerno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Neil Goldstein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Glenn Swenson
Feb 02, 2021 -

Honda Universe responded

Kim, thank you for the exceptional five-star review! We're so happy to hear about your experience with us and we look forward to seeing you again soon!

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