Ide Honda

Ford Family Bought a Honda My husband and I were in need of upgrading our vehicle to something that would better fit our family and decided on a minivan. We had always purchased My husband and I were in need of upgrading our vehicle to something that would better fit our family and decided on a minivan. We had always purchased Ford vehicles, but because we wanted a van we needed to look else where. We did research on the different vans out there and talked to friends and family. We went to test drive an Odyssey and worked with Brad Constantino. He made the experience so easy and stress free. He took the time to talk through all our options and listen to what we wanted and needed to fit our family and our budget. We are so glad we went to Ide Honda and got the pleasure to work with Brad. He made buying a car stress free! More

Right questions and right answers. Melinda P. established her expertise early in the service process. It seemed like only minutes before she found a car that would meet my needs. 48 hou Melinda P. established her expertise early in the service process. It seemed like only minutes before she found a car that would meet my needs. 48 hours later I have a Honda Accord in my garage. We now have 3 Ide cars at home. What does that tell you? More

Penfield High annual Ide car giveaway (Josie Walsh) Thank you Rich Ide and the Ide family for the car. The customer service from Rick and Roberto was nothing less than first class. Thanks for all you Thank you Rich Ide and the Ide family for the car. The customer service from Rick and Roberto was nothing less than first class. Thanks for all you have done for this community! More

2016 Honda CRV Working with Al was a pleasure. He was very knowledgeable and answered all my questions about different cars. The process was quick and hassle free wi Working with Al was a pleasure. He was very knowledgeable and answered all my questions about different cars. The process was quick and hassle free with no pressure. Car was clean as new and ready when it was promised. Thanks to all at IDE Honda More

Enjoyable lease renewal Really enjoyed renewing my lease with Gerry Lamb at Ide Honda today (7/6/19). Second car I've leased from him. He's welcoming, professional, knowledge Really enjoyed renewing my lease with Gerry Lamb at Ide Honda today (7/6/19). Second car I've leased from him. He's welcoming, professional, knowledgeable, and friendly. He made the process very easy for me. I appreciate the way he does business and the pleasant manner in which he does it. I will certainly be a return customer. Tony Srye was very helpful and friendly as well. I enjoyed our conversation and the way he explained certain things about the lease. Overall, I like how I didn't feel like I was being sold or pressured at any time. I always wish the price could be a little lower but the knowledgeable and friendly service helps mitigate that to a degree. Thanks Ide Honda. More

Painless car purchase Kiersten was a great rep for IDE. Buying our CRV was a actually a painless experience. She was personable , knowledgeable and patient. Answered all of Kiersten was a great rep for IDE. Buying our CRV was a actually a painless experience. She was personable , knowledgeable and patient. Answered all of our questions efficiently. We highly recommend her for your car purchase. More

Rick Damico My car leasing experience at Ide, unlike no other. It was simple, in and out, fabulous pricing and friendly, knowledgeable, experienced family owned o My car leasing experience at Ide, unlike no other. It was simple, in and out, fabulous pricing and friendly, knowledgeable, experienced family owned operation. It shows, these well trained people are professionals, from the minute I walked in, to the time I left.. Rick Damico (sales) was spectacular, he was on it, i left with a great car and a fantastic price..he is compassionate, and I could tell he truly wants to help people find what works for them. I left that lot with the biggest smile!! . You rock Rick!!! Thanks Ide! More

Kiersten is great Thanks to Kiersten car buying was simple. I appreciate her professionalism and knowledge on the vehicles and sales. She’s great and super friendly. Wo Thanks to Kiersten car buying was simple. I appreciate her professionalism and knowledge on the vehicles and sales. She’s great and super friendly. Would totally recommend! More

Horrible insulting service On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen disp On 6/3/2019 the original factory battery went dead. Ide Honda replaced the battery. I also asked the General Mgr Adam Weil a bought the screen display issues, He suggested that a recently announced software fix should resolve the issue. However, service writer James Milella stated no such software fix existed. I asked Mr. Milella what was causing the display screen blackouts, he stated "low voltage". A new battery should resolve the issue. I specifically asked Mr. Milella if there were any other customers experiencing this problem. He stated, "I have not seen this before". On June 7th the display screen completely went berserk, worse than ever. I took a video, and showed it to Mr. Milella, who stated, "unless we can duplicate the problem, there is nothing we can do". In my research this problem is very prevalent with new model CRV since its inception in 2017. The CRV Owners' Forum listed countless complaints since 2017. In fact, there is a class action lawsuit being initiated. On June 10th I contacted your office and spoke with customer service mgr's Kathryn and Maria (ext 87036);. Both told me unless the dealer can duplicate the problem, there is nothing that can be done. Video's are no help. In speaking with Maria, I asked her about the software fix (by the way she did "NOT" offer that solution; in fact she was very reluctant to talk about it). Her response to the software fix was that if our vehicle's serial number matches the recall, then and "ONLY THEN" will we receive the software fix. I reminded her that we have documented proof and a video proving that we are continually experiencing the issue. I do "NOT" want to join the class action lawsuit unless forced to. As loyal customers we are asking for your help in resolving this ongoing issue. More

Top Notch We have bought several cars from and sent many buyers to Ide. The sales, service and other team members are top notch! Thank for treating us to a g We have bought several cars from and sent many buyers to Ide. The sales, service and other team members are top notch! Thank for treating us to a great experience! More