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Ira Lexus of Manchester

Bedford, NH

Overview
Employees
Reviews
Vehicles
4.8
1,198 Reviews
Here at Ira Lexus of Manchester, we’re one of the premier Lexus dealerships serving the communities of Bedford, Merrimack, and Manchester, NH. We’d like to tell you a little more about us. We’re a full-service Lexus dealership, which means that we cover all the bases. Trust us. When you hear us say that we cover all the bases, we’re not talking about a home run. We’re talking about a grand slam! We’ve got a massive inventory of NEW, USED, AND CERTIFIED LEXUS VEHICLES. We’ve created a streamlined financing process that’ll make securing an auto loan or lease an absolute breeze. And we feature a state-of-the-art service center, where our expert automotive technicians can take care of any Lexus problems.
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18 Kilton Rd

Bedford, NH

03110

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Showing 1,198 reviews

November 03, 2023

Great service with knowledgeable service advisors. Attention to detail with awesome customer service. Everyone there is helpful. More

by Floyd Dolce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Ira Lexus of Manchester responded

We are thrilled to hear that you had a knowledgeable experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 03, 2023

The entire staff was excellent. They worked with us to meet all of our car needs and stay within our budget. Can’t recommend Ira Lexus of Manchester enough! More

by jlragusa12
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joshua Lemieux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liridon Syla
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rocheleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2023 -

Ira Lexus of Manchester responded

Thank you for your kind words about our staff! Congratulations on your new vehicle! We are thrilled to have provided you with an exceptional sales experience. Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
November 01, 2023

Called twice and spoke with 2 sales reps who said they would get back to me with 2 separate questions. Did not get a call back for a week from both and already purchased my car elsewhere More

by mariathoin
Recommend Dealer
No
Employees Worked With
Corey Bowman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Rocheleau
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Ira Lexus of Manchester responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Jan 02, 2024 -

Ira Lexus of Manchester responded

Thank you for bringing this to my attention. I apologize for the delayed response and inconvenience that may have been caused. I would like an opportunity to earn your business in the future, please contact me at nlong@group1auto.com. I look forward to speaking with you. Nigel P Long General Manager nlong@group1auto.com

Helpful
October 31, 2023

Everyone is very pleasant and makes you feel welcome, they also make sure to point out the coffee area etc. More

by Dorothy.thibodeau
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barry Chase
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Ira Lexus of Manchester responded

It's great to hear that everyone at Ira Lexus of Manchester is very pleasant and welcoming, and wey go the extra mile to make you feel comfortable. Your positive feedback is much appreciated, and we are glad to hear that you've had such a welcoming experience!

Helpful
October 31, 2023

Zach did an amazing job to accommodate my needs to but the car I. Wanted. He was a rockstar More

by med1c1ne217
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Rocheleau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 02, 2023 -

Ira Lexus of Manchester responded

It's great to hear that Zach did an amazing job accommodating your needs and helping you purchase the car you wanted. A dedicated and helpful salesperson can make a significant difference in the car-buying experience. Your positive feedback is much appreciated, and we are glad to hear that Zach was a rockstar in assisting you!

Helpful
October 31, 2023

The service people are very caring. Josh is honest and considerate. He is very prompt and does not waste your time. More

by Cathycullity71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joshua Marquis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 02, 2023 -

Ira Lexus of Manchester responded

It's wonderful to hear that the service team at Ira Lexus of Manchester is caring and that Josh, in particular, is honest, considerate, and prompt in his service. Honest and efficient service advisors can greatly contribute to a positive experience. Your positive feedback is greatly appreciated!

Helpful
October 30, 2023

Extremely friendly and professional. Customer service is exceptional. Love the concierge service. Would buy from them again. More

by mmlechner
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2023 -

Ira Lexus of Manchester responded

Experiencing exceptional customer service, along with a friendly and professional approach, is highly valued by customers. We are glad to hear that you would consider buying from us again. Thank you!

Helpful
October 28, 2023

Not prepared to service their customers on a timely manner. Got in on time for my appointment however, had to wait over an hour to speak to the person in charge of car service. The people working in More

by claireortom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2023 -

claireortom responded

My review above was factual. Other people in the waiting room told me that waiting for service was the normal at Lexus. Your customers should be valued and their time should not be wasted but respected.. I have a husband at home who needed care. One person told me that she was warned about the lack of timeliness that is habitual. Another person said it’s your usual manner of operation. Wow! Such a negative comment from Lexus owners.

Oct 30, 2023 -

Ira Lexus of Manchester responded

Thank you for your feedback about the long wait time to speak to a service advisor because that should not have happened. I need to use your case as a learning opportunity, so we can fix the issue in the future. Could you please contact me so I can learn more? Nigel Long, General Manager NLong@Group1Auto.com

Helpful
October 27, 2023

Laurie is excellent and gave great service as always. She has been with me for 3 Lexus autos that I have purchased. She is the reason I come back to Lexus. More

by Rralston10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurie Beauchemin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Ira Lexus of Manchester responded

It's fantastic to hear that you had a great experience and that Laurie provided excellent assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

Helpful
October 27, 2023

Excellent service. Sean my service advisor was very thorough and explained everything clearly. All the employee's we're friendly and smiling. Don't see that a l More

by bobc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Nicholson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barry
Report | Print
Nov 02, 2023 -

Ira Lexus of Manchester responded

It's fantastic to hear that you received excellent service and that Sean, your service advisor, was thorough and provided clear explanations. Friendly and smiling employees can contribute to a positive and welcoming atmosphere. Your positive feedback is much appreciated!

Helpful
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