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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
7,332 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 7,332 reviews

January 17, 2024

Stress free low pressure purchase will recommend this dealership. Super helpful, super informative, great price More

by womackjeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that your purchase was stress-free and low pressure. It's wonderful to know that you found our team super helpful and informative, and we truly appreciate your recommendation. Delivering great service and a fair price is what we strive for! If you need further assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again. Enjoy your new car! Warm Regards, Jackson Acura Team

January 16, 2024

Great staff, very easy to work with in the purchase of a new vehicle. Very satisfied. More

by brayman7917
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Wiest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience! We're delighted to hear that our staff, especially Michael, made your new vehicle purchase a great and satisfying experience. Providing excellent service and making the car-buying process easy for our customers is a top priority. If there's anything else we can assist you with, please feel free to reach out. We appreciate your business and look forward to serving you in the future. Enjoy your new car! Warm Regards, Jackson Acura Team

January 14, 2024

Purchased a preowned Acura TLX Aspec. Worked with Dmitry and Sergei. They were awesome. Very knowledgeable and easy to work with during the process. More

by matt.hutnan
Recommend Dealer
Yes
Employees Worked With
Dmitry Gumanov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for choosing Jackson Acura for your recent purchase! We're thrilled to hear that Dmitry and Sergei provided you with an awesome and knowledgeable experience. We strive to make the car-buying process easy and enjoyable, and it's fantastic to know that they contributed to your satisfaction. If there's anything else you need, please don't hesitate to reach out. We appreciate your business and look forward to serving you in the future. Enjoy your Acura TLX! Warm Regards, Jackson Acura Team

January 13, 2024

I came in to get a side camera fix and a black dot on the screen. They said it was fixed, and that it was just dirt. When I received the vehicle back, the dot was still there, so I drove back and spoke t More

by juanaovalle7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
whoever the "foreman" was that day, Cameron Hilden
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Jan 22, 2024 -

Jackson Acura responded

Dear juanaovalle7, On behalf of Jackson Acura, I would like to apologize for your frustrating experience with our service department. Thank you for taking the time to provide us with this feedback. The frustration you encountered due to the overlooked ding is understandable and your experience is unacceptable. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue, and I look forward to the opportunity to speak with you soon. Warm Regards, Rodney Jones Service Manager (678) 259-9391

January 11, 2024

Always great service and knowledgeable staff. Cameron is one the best! Service staff do the best and quality work More

by Eric Z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
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Jan 19, 2024 -

Jackson Acura responded

Thank you for your fantastic review! We're delighted to hear about your consistently great experiences with our service and knowledgeable staff. We're thrilled to have Cameron on our team! Your recognition of our service staff's dedication to delivering the best and quality work is truly appreciated. If there's anything else we can do for you, please feel free to reach out. We look forward to providing you with excellent service in the future. Warm Regards, Jackson Acura Team

January 10, 2024

Sergei was knowledgeable and a pleasure to work with. He was straightforward and friendly throughout the process. More

by johmitchell
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for taking the time to share your positive experience with Sergei. We're thrilled to hear that he provided you with knowledgeable and friendly service, making your experience straightforward and enjoyable. At Jackson Acura, we take pride in our team members who go above and beyond to ensure customer satisfaction! We truly appreciate your feedback, and it's always encouraging to know when our staff's efforts are recognized. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

January 09, 2024

Cameron was courteous and professional and got me in and out quickly for my first oil change More

by schjah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
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Jan 11, 2024 -

Jackson Acura responded

Thank you for taking the time to share your experience with us. We're delighted to hear that Cameron provided you with courteous and professional service during your first oil change. Efficiency is a priority for us, and we're pleased that you were in and out quickly. If there's anything more we can assist you with, please feel free to reach out. Thank you for choosing us for your oil change needs. We look forward to the possibility of serving you again in the future! Warm Regards, Jackson Acura Team

January 06, 2024

Yvonne is excellent to work with and I look forward to continued service in the future from her.. More

by wmann777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with Yvonne! We're delighted to hear that she has been excellent to work with. Providing outstanding service is our top priority, and we appreciate your recognition of Yvonne's contributions. We're honored to have your continued trust, and we look forward to providing you with excellent service in all your future visits. If there are ways we can further enhance your experience in the future, please feel free to let us know. Thank you for choosing Jackson Acura. We truly value your loyalty and look forward to serving you again! Warm Regards, Jackson Acura Team

January 06, 2024

I always get excellent serve in a timely manner! Everyone is friendly and professional! Thank you More

by peggycarrano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Silverman
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing your wonderful feedback with us! We're delighted to hear that you consistently receive excellent and efficient service. And we truly appreciate your kind words about our team! It's our goal to ensure every customer has an exceptional experience every time they visit. If there's anything more we can do for you, please feel free to reach out. Thank you for choosing Jackson Acura - We look forward to serving you again! Warm Regards, Jackson Acura Team

Jan 11, 2024 -

peggycarrano responded

I recently purchased my second Acura. This time I got the MDX. I love this car. It's beautiful, comfortable and loaded with technology! I'm still learning but the salesperson, Paul Silverman, went into great detail about setting everything up. I couldn't have asked for a better experience in buying a car from him or from the Finance Manager. Thank you for always providing excellent service Peggy Carrano

January 06, 2024

Always a pleasure working with Nick and team, great customer service is provided, they are knowledgeable and fast. More

by tcrisp2107
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 11, 2024 -

Jackson Acura responded

Thank you for sharing about your positive experiences with us! We're delighted to hear that working with Nick and our team has consistently been a pleasure for you. Providing great customer service, coupled with knowledge and efficiency, is at the core of our values. Your feedback is truly appreciated, and we're honored to have earned your trust. If there's anything more we can assist you with, please feel free to reach out. We look forward to serving you again and appreciate your continued support! Warm Regards, Jackson Acura Team

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