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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,363 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,363 reviews

April 09, 2024

Cody was extremely professional, efficient and friendly. He kept me up to date on the progress of the service and explained everything that had been done. More

by kms
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jackson Acura responded

Thank you for taking the time to leave us such a positive review! We're thrilled to hear that Cody provided you with professional, efficient, and friendly service. It's wonderful to know that he kept you well-informed throughout the process and thoroughly explained the work completed on your vehicle. We aim to deliver this level of service every day. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
April 08, 2024

Prompt service, looked at previous services and found I'd already had some done and didn't need again, kept in touch throughout More

by jbyank
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
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Apr 11, 2024 -

Jackson Acura responded

We appreciate your feedback! It's wonderful to hear that you received prompt service and that our team took the time to review your previous services, ensuring you didn't receive any unnecessary maintenance. Keeping you informed throughout the process is important to us, and we're glad to hear that our communication met your expectations. If you have any further questions or need assistance in the future, please feel free to reach out to us. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Helpful
April 07, 2024

Jackson Acura is always great! I will pass several dealerships to come back here because of the service More

by sharmanethomas
Recommend Dealer
Yes
Employees Worked With
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Covino
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Apr 10, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback - We truly appreciate your loyalty to Jackson Acura and are honored that you choose us for your automotive needs. Your dedication to our dealership means the world to us, and we're committed to maintaining the high standards of service that have earned your trust. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Helpful
April 07, 2024

Great visit! My representative working with me was very attentive and kept me notified of the progress. Awesome job! More

by Janie.picklesimer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Covino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Jackson Acura responded

We greatly appreciate your feedback and are thrilled to hear about your positive experience at Jackson Acura! It's wonderful to know that your representative provided attentive service and kept you well-informed throughout your visit. Our team is dedicated to ensuring every customer has an exceptional experience each time they visit. If you have any further questions or need assistance, please feel free to reach out. We look forward to continuing to exceed your expectations in the future! Warm Regards, Jackson Acura Team

Helpful
April 05, 2024

Simple latch replacement that should have taken 15 minutes. It took an hour. I was told it was going to take longer so a junior mechanic could do it to save on labor. Charged $6 less. Wasn’t worth the More

by andrewvodopia
Recommend Dealer
No
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Apr 11, 2024 -

Jackson Acura responded

Dear andrewvodopia, We are disappointed to read that your recent experience was not satisfactory. It appears as though we mishandled your situation, and for this, we apologize. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. At Jackson Acura, our focus is to provide consumers with excellent customer service. Please contact me anytime to voice any additional concerns. Sincerely, Rodney Jones Service Manager (678) 259-9391

Helpful
April 05, 2024

Everyone at Jackson Acura was great to Work with! Reggie was so knowledgeable and made it an easy decision to purchase the Acura. He showed me how to work all the features and got the car ready qui More

by CLHOBBS33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lenore
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Apr 11, 2024 -

Jackson Acura responded

Thank you so much for sharing your positive experience at Jackson Acura! We're thrilled to hear that Reggie and Lenore provided you with knowledgeable and efficient service. It's fantastic to know that they made the process easy and enjoyable for you, ensuring you felt comfortable with all the features of your new Acura. We strive to make every visit as seamless and pleasant as possible. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We look forward to continuing to serve you in the future - Enjoy your new Acura! Warm Regards, Jackson Acura Team

Helpful
April 05, 2024

Fast and easy purchasing process. Robert was nice but I feel he was rushing us at one point. Snatching a pen out my hand and taking up some papers as I was using them. Also, I didn’t More

by Rgsmith
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Flauter
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 11, 2024 -

Jackson Acura responded

Thank you for taking the time to provide feedback on your recent visit to our dealership. We apologize for any discomfort you experienced during the purchasing process with Robert. It is never our intention for our staff to appear rushed or not fully attentive to our customers' needs. We appreciate your honest comments and will definitely discuss these points with our representatives to ensure a more thoughtful and considerate approach in the future. We're glad to hear that Joey was able to assist you efficiently and effectively, making the financing process smooth and straightforward. Thank you for choosing us for your purchase, and we hope to demonstrate our commitment to excellence in customer service during your next visit. Warm Regards, Dmitry Gumanov Pre-Owned Sales Manager

Helpful
April 04, 2024

Sergei was awesome, he made the buying experience great ! ! Sergei was great when we bought our mdx 3 yrs ago ... that's why we bought it from him this time More

by sohal.ken
Recommend Dealer
Yes
Employees Worked With
Sergia
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Apr 10, 2024 -

Jackson Acura responded

Thank you for taking the time to share your feedback - We're delighted to hear that Sergei once again exceeded your expectations and made your car-buying experience enjoyable! At Jackson Acura, we strive to build lasting relationships with our customers, and it's always a pleasure to welcome back familiar faces like yours. Your loyalty truly means a lot to us, and we're here to assist you in any way we can, now and in the future. If there's anything else we can do for you, please feel free to reach out. Enjoy your new MDX! Warm Regards, Jackson Acura Team

Helpful
April 04, 2024

Although it was a walk-in appointment for an oil change, I'm grateful they efficiently serviced my car, including a brake fluid change, in just 1 hour and 15 minutes. Plus, they offer coffee and internet wh More

by Sashidhar Uppala
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvonne Russell
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Apr 10, 2024 -

Jackson Acura responded

We're thrilled to hear that your walk-in appointment went smoothly and efficiently. Providing top-notch service in a timely manner is always our goal, and we're glad we could also accommodate your brake fluid change within a reasonable timeframe. It's wonderful to know that you found our amenities, like coffee and internet access, helpful during your wait. Yvonne and the rest of our team work hard to ensure every customer's experience is excellent. Thank you for choosing Jackson Acura for your vehicle needs - We look forward to welcoming you back in the future! Warm Regards, Jackson Acura Team

Helpful
April 03, 2024

It was a great experience I am happy with my service. Sabri did a great job at keeping me updated on what is needed on my Vehicle. He is very knowledgeable and easy to work with. More

by Vetri
Recommend Dealer
Yes
Employees Worked With
Sabri Jiffry
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Apr 10, 2024 -

Jackson Acura responded

We're delighted to hear about your positive experience! Thank you for acknowledging Sabri's efforts in keeping you informed and providing excellent service. We strive to ensure that our customers feel confident and satisfied with every visit to Jackson Acura. Thank you for taking the time to share your feedback. If there's anything else we can assist you with, please don't hesitate to let us know. We look forward to the opportunity to serve you again in the future! Warm Regards, Jackson Acura Team

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