Jackson Acura

Jackson Acura responded

Thank you for your feedback regarding your sales transaction, and we apologize for the delay in responding as we are currently revisiting older reviews. We do understand your frustration, and we wanted to provide some clarity regarding our processes. At Jackson Acura, we are committed to maintaining the highest standards of service and integrity. Our policy of pulling a credit report, even for cash transactions, is designed to safeguard both our customers and the dealership. Under the National Automobile Dealers Association (NADA), dealerships are required to verify the identity of buyers. Additionally, federal regulations such as the Red Flag Rules mandate that dealerships take steps to protect against identity theft, and pulling a credit report is one of the quickest and most effective ways to ensure that the person attempting to purchase a vehicle is indeed who they claim to be. These federal consumer protection and national security laws require us to verify the identity of buyers, which helps to ensure a secure transaction for all. We value your feedback and appreciate your understanding of these regulations. We hope to be able to communicate effectively and provide a more transparent experience in the future. If you have any further questions or concerns, please feel free to reach out. Thank you for giving us the opportunity to serve you. Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to leave this 5 star review! We appreciate your time and look forward to serving you again in the future. Hope you have a wonderful day! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're thrilled to hear that your oil change and tire rotation were completed efficiently as promised. We're glad to know that Yvonne continues to provide excellent service; we'll make sure to pass along your compliments to her. And it's wonderful that you found our waiting area clean and enjoyed the complimentary refreshments. Ensuring a comfortable and enjoyable experience for our customers is always our goal! If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We're thrilled to hear that Nick has consistently provided great service during your visits. We're pleased to know that the work is usually done efficiently and that you find our waiting room comfortable. Ensuring a seamless and comfortable experience for our customers is important to us, and we're glad that we could meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your wonderful feedback! We're thrilled to hear that you had an excellent experience in our service department and that Cody provided you with exceptional service. Providing top-notch service to our customers is our priority, and we're delighted that we could meet your needs! We truly appreciate your kind words about Cody, and we'll be sure to pass along your compliments to him. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that your experience with scheduling, arrival, payment, and conclusion couldn't have been easier. We're delighted to know that Nick provided fantastic service, and we appreciate your trust in him for all your service needs! At Jackson Acura, providing seamless and exceptional service is our priority, and we're pleased that we could meet your needs. If there's anything else we can assist you with, please don't hesitate to reach out. We appreciate your feedback and look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your positive feedback! We're delighted to hear that everyone at Jackson Acura was helpful, professional, and courteous during your visit. Ensuring a pleasant and efficient experience for our customers is our priority, and we're pleased that your service was completed within the promised time. We're very glad that your experience was pleasant! If there's anything else we can assist you with, please feel free to reach out. Looking forward to providing exceptional service in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your experience with us. We're pleased to hear that the new car buying process was smooth for you, and we appreciate your kind words about Reggie's assistance. We understand that purchasing a new car is a significant decision, and we're thrilled to have provided you with the support you needed. If there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to serving you again! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback! We're thrilled to hear that your car-buying process was quick, painless, and that you had an excellent customer service experience. Making the process easy for our customers is a top priority! If there's anything else we can assist you with, please feel free to reach out. We value your feedback and look forward to serving you again. Warm Regards, Jackson Acura Team