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Jackson Acura

Roswell, GA

Overview
Employees
Reviews
Vehicles
4.8
6,896 Reviews
Located at 10900 Alpharetta Hwy in Roswell, Jackson Acura is North Atlanta's destination for new and pre-owned Acura sales. We also offer financing, maintenance, repairs, and Acura certified accessories for your vehicle. An extraordinary vehicle calls for an extraordinary dealership. That's what Jackson Acura believes, and that's exactly what we provide.
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10900 Alpharetta Hwy

Roswell, GA

30076

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Showing 6,896 reviews

January 17, 2024

CM was very helpful. He met all of my requests and he took his time to make sure I received exactly what I wanted. My car buying experience went smooth just like I wished More

by Sistersinga
Recommend Dealer
Yes
Employees Worked With
Chege Maina
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're delighted to hear that Chege went above and beyond to meet all your requests. Maintaining a smooth and convenient car buying process is one of our key goals. At Jackson Acura, providing exceptional service and ensuring our customers get exactly what they need is our priority! If there's anything else we can assist you with, please feel free to reach out! Warm Regards, Jackson Acura Team

January 17, 2024

Very professional and easy to work with. From the first visit to getting a loan and even having optional equipment installed, everyone involved was great. More

by Jamiercontino
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! It's truly gratifying to learn that our team's professionalism and ease of collaboration made your entire journey a great one. Providing a seamless and enjoyable experience for our customers is paramount to us. We look forward to the opportunity to continue serving you and exceeding your expectations! If there's anything else we can assist you with, please don't hesitate to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

Stress free low pressure purchase will recommend this dealership. Super helpful, super informative, great price More

by womackjeff
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Paul Silverman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Cunningham
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Reggie Hammond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with us! We're thrilled to hear that your purchase was stress-free and low pressure. It's wonderful to know that you found our team super helpful and informative, and we truly appreciate your recommendation. Delivering great service and a fair price is what we strive for! If you need further assistance, please don't hesitate to reach out. We value your feedback and look forward to serving you again. Enjoy your new car! Warm Regards, Jackson Acura Team

January 17, 2024

I had a scheduled appt for an oil change. It took 3 1/2 hours. More

by danshep
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
4.0
This rating includes all reviews, with more weight given to recent reviews.
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January 17, 2024

Keep hiring good customers care employees, the facility was clean. My rep keep me informed More

by campbelljudy46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
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Jan 22, 2024 -

Jackson Acura responded

Thank you for your positive review! We appreciate your feedback and are thrilled to hear that you had a positive experience with our employees. Maintaining a clean dealership where our customers can feel comfortable is a priority for us, and we're pleased to know you found it satisfactory. And it's great to hear that your representative keeps you informed throughout the service process. At Jackson Acura, we are committed to providing excellent service, and your feedback encourages us to continue our efforts. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is important to us! Warm Regards, Jackson Acura Team

January 17, 2024

The service department was very friendly and knowledgeable about what they were doing. I explained that the cruise control wasn't working, Without hesitation he went to take a look and explaine More

by benjamingl45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron Hilden
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with our service department! We're delighted to hear our team was able to promptly and efficiently address the issue with your cruise control. Providing friendly, excellent service is our priority, and we appreciate your feedback. If there's anything else need, please don't hesitate to reach out. We value your trust in us and look forward to serving you again! Warm Regards, Jackson Acura Team

January 17, 2024

Customer service is no where close to what it used to be. Sat in my car waiting for someone to come out and greet me when I pulled in. Gave up after several mins and had to stop the chatting between 2 servi More

by mc0482
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Cameron Hilden
Report | Print
January 17, 2024

She is rude and condescending. She is the opposite of helpful. I refuse to work with her ever again. More

by Bobbi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sergei Potapoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 18, 2024 -

Jackson Acura responded

Dear Bobbi, Thank you for the candid feedback on your experience with my staff at Jackson Acura. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. You may contact me anytime to voice any additional concerns. Thank you for the opportunity to work with you. Sincerely, Rodney Jones Service Manager (678) 259-9391

January 17, 2024

Jackson Acura is efficient and has good customer service. I love the fact that they clean my car as well More

by ameeria03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joey Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Reggie was my original sales person when I purchased the car. Thanks again Mr. Reggie.
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Jan 19, 2024 -

Jackson Acura responded

We sincerely appreciate your positive feedback regarding your experience with Jackson Acura. It's gratifying to learn that our team's efficiency and commitment to good customer service have contributed to your satisfaction. We understand the importance of a well-maintained vehicle, and we're delighted that you also enjoy the added benefit of having your car cleaned. Your loyalty and feedback are invaluable to us, and we look forward to the opportunity to continue meeting and exceeding your expectations! If there's anything else we can assist you with, please feel free to reach out. Warm Regards, Jackson Acura Team

January 17, 2024

Yvonne met us and knew exactly what was needed. She called as soon as the car was ready. Very pleasant and helpful More

by gmparks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Yvonne Russell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2024 -

Jackson Acura responded

Thank you for sharing your positive experience with Yvonne! We're pleased to hear that she met you with a clear understanding of your needs and ensured a seamless process. Your feedback is invaluable to us, and we're grateful for your kind words. If there's anything else we can assist you with, please feel free to reach out. We look forward to continuing to provide you with excellent service! Warm Regards, Jackson Acura Team

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