Jim Butler Chevrolet

Our used car had several issues when it was towed to this facility They ended up having the car for three weeks before all issues were resolved Our temporary plates expired and we didn’t get the title in facility They ended up having the car for three weeks before all issues were resolved Our temporary plates expired and we didn’t get the title in time from crestwood location to avoid penalties But we were satisfied with the service rendered which was no charge under 3mo/3000mi warranty More

My oil change was completed in a timely manner and the service department was very easy to work with. service department was very easy to work with. More

Terrible experience and continues to get worse. I purchased a certified pre-owned vehicle in late Oct 2023. The vehicle's fluids were never filled and they did a very poor job of detailing the car I purchased a certified pre-owned vehicle in late Oct 2023. The vehicle's fluids were never filled and they did a very poor job of detailing the car dead bees were in the A/C vents. 2 weeks ago my transmission went out. I had the vehicle towed here and for it sat there for 2 days before ANYONE reached out to me to go over the warranty process and they only did so because I called and complained. This Monday I picked it up after the transmission was replaced and drove home. When I got home my key would not come out of the ignition and it did it again the next time I used it. I came back Tuesday morning to have them look at it. They said it would take 30-45 mins. We waited for over an hour and decided to go back and ask how it was coming along. He then immediately pulled the car up. My time is very important to me, and I was missing work to deal with this, so it was extremely irritating that I wasn't called Immediately when it was done. I got home and my key is still getting stuck in my ignition, I noticed dents ALL OVER the hood and roof of the car that were not there before it was towed there. Update: I have updated my review to be more fair. They were able to replace the ignition and another part underneath the vehicle and sent it over to a Honda Dealership just to make sure it was being correctly repaired, I guess. I was worried they would charge me for these repairs but they did not. I still had issues but to be fair they have upheld their side and done what was needed to get everything repaired. More

Very polite and courteas. Pleasant to work with. This was my first brand new vehicle purchase and they made it easy. I would recommend them to other people. Pleasant to work with. This was my first brand new vehicle purchase and they made it easy. I would recommend them to other people. More

They worked to expedite the repair since I was from out of town. That helped a lot of town. That helped a lot More

My salesman, Tony, was great to work with and made the experience easy and quick experience easy and quick More

Mechanics looking to take advantage of double charging labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I labor to related repairs already covered by the labor of a specific repair requiring the R&R of those parts anyway. Not all people are ignorant. I got proof from other repair shops doing the same repair for 1/3 the costs. More

It has been over 3 weeks now reaching out in reguards to scheduling an appointment for something pre purchased in the agreement. scheduling an appointment for something pre purchased in the agreement. More

It'll slow for checking in but had great service and waiting room was clean and inviting waiting room was clean and inviting More

Jay and Joe worked beyond what I expected to get me into my new car. They were friendly and helpful throughout the entire process. my new car. They were friendly and helpful throughout the entire process. More