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Karl Knauz BMW
Lake Bluff, IL
1,289 Reviews
It was almost 80 years ago when, Karl Knauz the father of the current chairman, Bill Knauz, created the dealership that would bear his name for generations to come. Karl Knauz after years of being a chauffeur opened a gas station in Lake Forest. Did he imagine that this modest beginning would come to be one of the most recognized dealerships in the country. The franchises they have now, Mercedes-Benz, BMW, MINI, Land Rover, Hyundai, smart have put their trust in the Knauz family, (with Mercedes-Benz going all the way back to 1959). They have weathered the good times and the bad, and done so by taking care of customer's using 'The Golden Rule".
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 8:00 PM
Tuesday 10:00 AM - 8:00 PM
Wednesday 10:00 AM - 8:00 PM
Thursday 10:00 AM - 8:00 PM
Friday 10:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 AM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
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Showing 1,289 reviews
September 13, 2019
Excellent experience in all ways! Who new that procuring a new BMW could actually be a fun and rewarding experience? Steve was incredibly user friendly. He was patient, listened to m Who new that procuring a new BMW could actually be a fun and rewarding experience? Steve was incredibly user friendly. He was patient, listened to my needs and interests and set me up with the right car at the right price. Working with his team including Doug and Cesar also gave me confidence that Knauz and its employees are total professionals. I would highly recommend. More
by Tom
September 10, 2019
Great experience Clear information during the fact finding stage with no pressure followed by a great buying experience and customer service once I decided to make the Clear information during the fact finding stage with no pressure followed by a great buying experience and customer service once I decided to make the purchase More
by rworden
Employees Worked With
Steve Kwasman
September 06, 2019
Great experience! Leo was awesome right from the beginning. Showed me all my options and gave me the most competitive prices compared to the other BMW dealerships i vis Leo was awesome right from the beginning. Showed me all my options and gave me the most competitive prices compared to the other BMW dealerships i visited. No beating around the bush with Leo. He is upfront with you the whole time and tries to get you the best deal. Highly recommended! More
by Moe Niknam
September 04, 2019
Very responsive remote sales support I am working on the purchase of a vehicle remotely from the east coast. The dealership has been very responsive and professional. Salesperson Marek I am working on the purchase of a vehicle remotely from the east coast. The dealership has been very responsive and professional. Salesperson Marek replies promptly and provides all necessary data. unlike other dealers where emails go into a black hole. Very competitive finance rate. Overall a great experience so far. More
by Raymar
Employees Worked With
August 31, 2019
Great lease experience! Steve and Scott were very helpful with my lease of a 2019 BMW X1. The price was right and the process was smooth and efficient. I would lease from Kna Steve and Scott were very helpful with my lease of a 2019 BMW X1. The price was right and the process was smooth and efficient. I would lease from Knauz again! More
by First BMW
Employees Worked With
Steve Kwasman, Scott Adduci
August 30, 2019
We love our new BMW X1! We recently purchased a Certified Pre-Owned BMW X1 through Karl Knauz. Our sales representative, Rolly Davidson, was very professional and helpful an We recently purchased a Certified Pre-Owned BMW X1 through Karl Knauz. Our sales representative, Rolly Davidson, was very professional and helpful and made the whole sales experience very satisfying. We plan on using Knauz again when our son purchases a new car soon! Thanks so much to Rolly!! More
by IzzylovesBMW302
Employees Worked With
August 23, 2019
Misguided about return of leased vehicle The salesperson at Karl Knauz BMW misguided me that the leased vehicle cannot be returned at the same facility as the original purchased facility. He The salesperson at Karl Knauz BMW misguided me that the leased vehicle cannot be returned at the same facility as the original purchased facility. He made me sign the lease for new car promising me that the minor repairs of the old leased vehicle will be forgiven but once I signed up for the new vehicle, they charged me for the tires. They made me go to a different dealership to return (it was not necessary per BMW), then the other dealership returned me back to Kanuz BMW, resulting me in wasting several hours and lots of hardship and inconvenience. He sales person did not intentionally answered his phone by looking at his caller ID. when I spoke to the manager, he acted very indifferent, in fact he was rude too. I have leased several vehicles through Kanuz and currently lease two vehicles and they treated me very unprofessionally. Their customer service is inferior and they are looking at ways to overcharge and misguide the customers. More
by york782
August 16, 2019
Excellent Dealership! I recently leased a 2019 BMW 440i form Knauz. From start to finish, some of the best customer service I've ever experienced in my life! Not the typi I recently leased a 2019 BMW 440i form Knauz. From start to finish, some of the best customer service I've ever experienced in my life! Not the typical car dealership. All the guys are super friendly and extremely knowledgeable. They made everything so easy. Matt, Bob, Scott, Phil and Brandon were a pleasure to work with... I know where I'm going for my next car once my lease is up! Thanks Knauz! More
by MarcM2351
Employees Worked With
Other Employees :
Phil Ceraulo, Scott Adduci, Brandon Helbig
August 13, 2019
Recent Purchase Sam, Brandon, and Scott represented BMW well. Sam answered all my questions, was patient, and in the end, helped my family find the right fit. Brandon Sam, Brandon, and Scott represented BMW well. Sam answered all my questions, was patient, and in the end, helped my family find the right fit. Brandon and Scott followed up with all the warranty options and explanations of the how the technology in the car interfaces with the passengers. Thanks again. More
by DavidR
August 04, 2019
Keep up the great work! I moved to Chicago from out of state and was looking for the best BMW dealership to lease/buy my 5th BMW. I recently purchased a new BMW X3. Bob Geis I moved to Chicago from out of state and was looking for the best BMW dealership to lease/buy my 5th BMW. I recently purchased a new BMW X3. Bob Geisheker and the Knauz team exceeded my expectations! More
by Glenn G
