Ken Ganley Ford Parma - Service Center

Communication with customers should be better. Always seemed short staff which often meant I wasn’t getting the help I needed Always seemed short staff which often meant I wasn’t getting the help I needed More

From beginning to end the experience at Ken Ganley Ford West was delightful. I would recommend them without hesitation! West was delightful. I would recommend them without hesitation! More

Love this dealership. Everyone is so helpful and friendly. They always go the distance to make sure that I am satisfied. Everyone is so helpful and friendly. They always go the distance to make sure that I am satisfied. More

I had a problem with a Ford recall repair. Carlyle made sure my car was repaired very quickly and I was on my may with no fuss. I do not have a problem with a mistake being made. What matte Carlyle made sure my car was repaired very quickly and I was on my may with no fuss. I do not have a problem with a mistake being made. What matters is how that mistake is rectified, and your team (Carlyle) did a great job. Thanks; Ted Strezoff More

The salesman hung up on me when I told him I wasn’t buying a car. buying a car. More

They do not provide all the information needed when servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right servicing vehicle. No help or assistance either. They try to get you to buy a new car before fixing what's wrong... if they even do that right More

I had a recall on my car and they were fantastic in getting it done and me on my way home., getting it done and me on my way home., More

My car has 1247 miles on it and has been taken in for service twice. Not sure if they know exactly how to fix the issue. Asked the service guy to come listen to the sound my brakes are making. He tol service twice. Not sure if they know exactly how to fix the issue. Asked the service guy to come listen to the sound my brakes are making. He told me it is because it is cold. I was like did he really say that!!! Took it to my mechanic and they did not even take it out if he parking lot and told me what is was. So plan on scheduling another appointment or take it to a different dealer all together. More

Professional, detailed, attentive, patient, and Relaxed environment. I waited in-house for the car to get the Works package. Took about 2 hours if that. Overall 9/10 service department. environment. I waited in-house for the car to get the Works package. Took about 2 hours if that. Overall 9/10 service department. More

Always come here for our vehicle maintenance. Thanks for being a great west park business. Thanks for being a great west park business. More