Ken Garff Honda Riverdale

I was extremely satisfied with Frank Perez and Sean Eastburn and Ken Garff Honda Riverdale and with the service that was performed on my Honda Pilot. Eastburn and Ken Garff Honda Riverdale and with the service that was performed on my Honda Pilot. More

Great service! Not sure if they rotated my tires though. I texted Jesse and he didn’t text me back. Not sure if they rotated my tires though. I texted Jesse and he didn’t text me back. More

Always courteous. Very professional. Do not feel pressured into unwanted service.Thank you so much for all you do. Love my car. Very professional. Do not feel pressured into unwanted service.Thank you so much for all you do. Love my car. More

I write this review with the intent it appears is requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative r requested - to be honest for the purpose of improvement for the benefit of the operations of your team. I hope it doesn’t come across as a negative response or that we won’t return to Ken Garff. We’ll return wherever Mike Coleman and Joey Burns are. It started with the need to trade in an old vehicle in which Mike offered an extremely fair trade to the extent that we had no interest in even trying another dealership to buy from. Joey and Mike both were very helpful in narrowing down options of what we were looking for. We had bought from Marna earlier this year and had a wonderful experience and was looking forward to possibly working with her again. It was Mike’s day off, but I told Joey when I would be arriving, he was in SLC but told me to ask for Walker. Walker was busy, so they asked for Marna in which she was also busy, but Jeremy was there to help. We were asking for one of Joey’s options, but Jeremy listened carefully and took notes to what we were looking for and navigated us through the website and showed us a few things in which we settled on looking at the car that we eventually bought. Jeremy was great to work with. My dad was in the car business for 30 years and I literally can’t stand the typical car salesman. We’ve been very impressed with those we’ve worked with at Ken Garff. Everyone seems very real and genuine. Until we met Isaac. Having spent some time with my dad as he was the old GM at Petersen on your current lot, he would point out the typical xxxxxx-bag salesman tactics. One such tactic, is to make people wait. You make them wait and wait until they’ll practically sign anything just to get off the lot. If there’s anything customers hate it’s: 1 – Waiting 2 – No communication 3 – Waiting forever This is what happened to us. We settled on the car, and we told Jeremy we had about an hour before we had to leave. Even 25 years ago on my dad’s lot, I saw Bank Finance approvals come in around 10 minutes, 15 minutes tops. Jeremy left to go talk to Isaac at about 11:20. Our son was getting out of school at 12:30, and my wife had a tutoring appointment with an 8th grade Ukrainian refugee who was failing her classes. We waited, and we waited, and we waited. No communication with anyone what was going on. We didn’t even know who Isaac was. At 1:45, our son now sitting under a tree for almost an hour-and-a-half, and my wife having missed her appointment with this poor refugee student, Isaac finally showed up, acting like it was bad news we were signing with Golden West. (Still not sure what that was about.) We understand if there’s a bad guy on the lot – it’s the finance guy. He’s the guy that’s trying to up-sale all the warranties and add-ons. So, you would think the dealership would make sure the finance guy wouldn’t give customers the “xxxxxx-bag car salesman” vibe. We had already signed up for almost all of the warranties, so when he got to the warranties signing page, he started going through the list we signed up for and even at the end kind of mumbled under his breath for the one he added on to push. Because neither of us understood the mumbling we asked some questions of how much difference in monthly payments the additional warranty was, and we debated back and forth for a minute until we decided to go ahead with it. Additional note – this was the interior exterior coverage of the car. So now Jeremy had to give us back the keys to the car we just got rid of so we could go pick up a our kid and buy him a milk shake for being so patient, because your service crew now had to comb through the car in and out to make it spotless and some poor guy spent the rest of his day trying to buff out the paint, which to Joey’s credit he finally made the call that the car just needed to be repainted. Once again, we’ll go back to wherever Mike Coleman is, he’s our guy! But we’ll probably be a little less patient when it comes to financing. Thanks again for an awesome car. More

Jacob is so great to work with. Always handles our car. Keeps me informed of cost and repair. Always handles our car. Keeps me informed of cost and repair. More

Service and repair work was done in a timely manner. Josh Caldwell did a god job of keeping me informed of the maintenance being done on my vehicle. Rich Johnson and his staff always do a great job. Josh Caldwell did a god job of keeping me informed of the maintenance being done on my vehicle. Rich Johnson and his staff always do a great job. More

This was the easiest car buying experience! Very happy with my experience and my car! Very happy with my experience and my car! More

Car was in for a recall. Service was very fast. Quoted 1 to 2 days but was completed in a couple of hours. Do miss the car wash being done on premise. The courtesy car Service was very fast. Quoted 1 to 2 days but was completed in a couple of hours. Do miss the car wash being done on premise. The courtesy car wash cards at a third party car wash is not convenient for me. More

Great people. Great experience. Simple, straightforward and no hassle. Very knowledgeable staff and willing to take the necessary time to make the experience comfo Great experience. Simple, straightforward and no hassle. Very knowledgeable staff and willing to take the necessary time to make the experience comfortable. More