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Klaben Chrysler Jeep Dodge Ram

Kent, OH

Overview
Employees
Reviews
Vehicles
4.9
7,961 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,961 reviews

October 20, 2022

This was the easiest, fastest car buying experience I have ever been a part of More

by kshadle27
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 19, 2022

Klaben has been a top notch dealer in mine and my families dealings with them in the past. So I ordered my Dream wrangler with confidence. Casey Shaw was an absolute professional every step of th More

by MJC8817
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
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October 17, 2022

I found the Jeep I wanted through a Facebook ad and Chris reached out to me. He was just my kind of person.... timely, personable and responsive. He answered any questions I had, he had a great smile and s More

by Jlees
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arica Stephens
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October 17, 2022

Chris, was outstanding and went above and beyond for me! He was willing to help and was very helpful with any and all questions I had More

by Dissatisfied customer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 15, 2022

Dealership did get me in quickly for a 90k service on a ram 1500.when I went to pick up truck glovebox was on floor and cabin air filter not installed so had to wait a extra 30 minutes More

by plaustin5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tina Kelly
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Oct 16, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Paul, Thank you for taking the time to provide a review of your recent experience. Your feedback is important. I sincerely apologize for the inconvenience and frustration we caused. No excuses. We failed. Thank you for taking additional time to speak with me via phone, allowing me to personally apologize and providing further detail regarding your visit. Our lack of attention and obvious oversight are unacceptable and embarrassing. Furthermore, our behavior sent a message that we don't care and reflects negatively on the entire team. I'm so sorry. We do care. We have the right people, proven processes and a customer-first culture. We're better than this. That's why your feedback is so important. Please know that your negative experience and the conversation we shared will be utilized in a constructive fashion via counselling, coaching and training. Thank you for allowing Klaben the opportunity to regain your confidence moving forward. I look forward to meeting you at your next service visit. I and the entire Team remain at your service. Jim Arnold, Service Manager, 330-673-3139 ext 409, jarnold@klaben.com.

October 15, 2022

Excellent customer service! I have always enjoyed my experience leasing through Klaben Jeep with Don Jacobs! More

by taylorzimmer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Stephens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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October 14, 2022

I went in hopes of getting a new vehicle for my oldest daughter but Gina so inappropriate that I took my business else where. Couldn't answer any of my questions, wasn't wearing a mask, and in general see More

by LucyA
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gina Williams
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Oct 14, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide a review of our organization. I apologize that we did not meet your expectations and put you in a position to be dissatisfied. In reviewing our database, I as well as other members of our leadership team have been unable to find any information or transactions under your name that would give us insight into your experience. I’m hopeful for the opportunity to speak with you so that we can gain a better understanding of your experience so we may address the situation appropriately. Again, I thank you for your feedback, apologize for your experience and hope to hear from you soon. Tim Beane, tbeane@klaben.com, 330-673-3139 ext 506.

October 13, 2022

Gina was great. She was knowledgeable and helpful and offered her assistance in the future. More

by Zekepaster
Recommend Dealer
Yes
Employees Worked With
John Coco III, Gina Williams
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October 13, 2022

The car buying experience at Klaben Jeep was wonderful. My salesman Gus was very knowledgeable and helpful. Will be back when I am ready for my next vehicle purchase. More

by jtripp712
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Coco III, Gus Polos
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October 13, 2022

Have gone to this dealership for years. Overall very nice and up front. This is my second or third jeep that I.bought from them. The only dealership I would deal with. More

by Mary Sklamba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Pasko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Slagle, Dennis Terlaak, Amanda Davis
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Oct 13, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Mary, thank you for your feedback regarding your recent visit to our service facility. The positive marks you gave us are greatly appreciated. As you know, being a long time Klaben customer, we ask for feedback through so many different venues, as we truly want to hear the voices of our customers. I also want to thank you for taking more time to speak with me via a phone call. The additional detail that you provided has already become content for coaching and counseling opportunities with our team members. In our customer driven business model, we have, and will continue, to look for ways to improve upon processes that are the foundation for meeting, and hopefully exceeding the expectations of our customers. I trust the resolution we discussed is an indication of how much we value you and your ongoing patronage to Klaben. Thank you again for your feedback, and know that I and the entire Klaben team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

Oct 13, 2022 -

Mary Sklamba responded

Hello Mike Thank you for taking the time to follow up with me. I love the Klaben team, I send people to you all of the time. This just reinforces what a great company you are. In this day and age that you are willing to talk to customers who overall gave you a great review says a lot. Thank you again. Mary (one very happy customer who will be a customer for the next 20 years)!!!

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