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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,206 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,206 reviews

April 28, 2021

Best stress/ hassle free car buying experience EVER.I Best stress/ hassle free car buying experience EVER. I worked with Jeff via text/phone and email. Worked out the deal, trade in value and specifics. More

by Grevassd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Beane
April 28, 2021

Scott Sobie made this experience very enjoyable. He was informative and helpful. 10/10 would work with Scott again and to friends and family in the future. More

by Adubasak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sobie
April 26, 2021

My son just moved out of state. As he was getting settled in with a new state and job his car died. I helped him out by going on line at Klaben, found a car for descent price and basically had a care More

by bevroberts3
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gilbert Perrin
April 26, 2021

Brought my Ram in to fix a glitch in the radio/display and a suggested oil change. Joe has been taking care of my service previously and I go to him strictly out of familiarity- never again. First thing h More

by bill@bbabfam.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Joe Hilliard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to post a review of your experience at our service facility. I can only imagine the level of frustration you felt during your visit. We are better than what you experienced, but clearly not in this case. We had a blatant breakdown in our processes and for that I apologize. No excuses. I can guarantee you that Joe will take your comments to heart and reevaluate his efforts, particularly in this situation. I also want to thank you for taking the time to speak with me over the phone. I realize it took more of your valuable time, but the added insight is of great benefit to us. We take all feedback seriously and share it with the entire team as we continuously work to meet and exceed the expectations of our customers. I hope the resolution we discussed is an indication of how important your satisfaction is to the Klaben organization. We know you have choices for your vehicle service needs and we are very thankful that you have chosen Klaben for those needs in the past, as well as moving forward. Thank you again for your feedback, I apologize for your experience and we look forward to seeing you in the future. I and the entire Klaben team remain at your service. Todd Bamm, tbamm@klaben.com, 330-673-3139 ext 407.

April 26, 2021

He took days, stuck with it and got me exacted what I wanted. So appreciated. After days he still was as kind as the first. More

by mgray2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeffrey Beane
April 26, 2021

This purchase was a fantastic experience. I called in, not knowing if they had the truck I was looking for. After confirming that they did, Scott won us over. Between the great communication, a video show More

by Chris Olson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I believe there was a "Kim" in finance as well. , Scott Sobie
April 24, 2021

Best experience I have ever had trying to find a car and definitely the most trust worthy salesman I have met! Chris went above and beyond to find the truck I wanted and did everything possible to get me to More

by bdevitis2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Hilliard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kim Devlin
April 24, 2021

I've never been more satisfied with a company until Klaben Automotive! Don Jacobs is the REAL TRUTH! hands down. He cares about peoples wellbeing More

by danicethornton381
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 23, 2021

Kim Rafferty was very polite and kept me updated on my warranty claim on my Jeep Liberty. She went above and beyond my expectations. I am very satisfied with Klaben Dodge and her! More

by Ole Man Miller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
April 23, 2021

I have bought many vehicles from Klaben over the years. Their customer service was a fantastic and far superior to other dealerships. My husband and I have worked with Chris and Don and they both are great More

by Katienandy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett, Kim Devlin
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