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Klaben Chrysler Jeep Dodge Ram

Kent, OH

4.9
7,916 Reviews
Only Klaben Chrysler Jeep Dodge Ram has the Best Bottom Line Deals® on new and used cars, trucks, minivans, SUVs and crossovers! Klaben makes it this easy to buy your next car, truck, crossover, SUV or minivan. Your Best Bottom Line Deal® is posted on all your favorite Chrysler, Dodge, Jeep & Ram models. Choose from hundreds of new and used vehicles. With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1106 West Main Street

Kent, OH

44240

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Showing 7,916 reviews

February 03, 2022

This is 3rd buy from them and they treat you real well. Dealt with ken justin and brian they were all great. Thanks More

by zelmaklinzing
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Franklin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 03, 2022

Kept waiting 4 hours for an oil change after declining replacement of a sensor. Car completed and not processed out for an hour. More

by gask
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe Hilliard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
Feb 08, 2022 -

Klaben Chrysler Jeep Dodge Ram responded

Thank you for taking the time to provide us with your feedback regarding your recent visit to our service facility. By your comments and responses, I can see that we failed in delivering the type of experience that you should expect. This was not our intention and I truly apologize. I also offer no excuses. As you may know, we ask for feedback through many venues, as we truly want the honest feedback, such as yours, that tells us how we are doing when it comes to meeting and exceeding expectations. Not only do we ask for it, we also read it. We then have a responsibility to share it with our entire team as we work to identify our process failure, and then correct accordingly. I left you a voicemail at the phone numbers we have on file, in the hopes of being able to gather further insight into your experience. This will allow us to make our entire team thoroughly aware of what transpired. I would also like to see if there is anything that I can try and do for you at this point. I will end with thanking you again for your feedback, apologizing again for your experience, and hoping to hear from you soon. I and the entire team remain at your service. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 707.

February 02, 2022

Justin Bolen made our experience very easy and quick. His customer service skills are exceptional. Would recommend this dealership and Justin. More

by jwh2573
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin L. Bolen
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

Upon entering we were greeted with a warm friendly greeting. The facility, offices and bathrooms were nicely kept. More

by Shelly K
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Stahl, John Coco III
February 01, 2022

Super helpful and provides awesome service. Additionally the on-site staff are all very friendly and responsive. More

by kenditlevson
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timothy Beane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 01, 2022

Klaben is a great dealership with great salesmen. This is the 6th car we have bought from them. We won’t go anywhere else! More

by Rrbxray
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Casey Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Coco III, Scott Sobie
February 01, 2022

Klaben staff are always friendly and accommodating. The drop off and pick up processes are quick and easy. More

by jenngrz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Rafferty
February 01, 2022

Gina and Branden are amazing! Will recommend them to all my friends and family!! They are very helpful! And go over everything so you know everything about the vehicle you're buying! Thank you so much!! More

by sheilaannfryberger
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Branden Johnson , Gina Williams
February 01, 2022

I was able to get my appointment when I wanted it. The staff was very considerate. Offered to get me a drink. All around good experience. I recommend Klaben to people looking for a jeep. More

by crystalmarshall54
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Kulich
January 31, 2022

Top Notch! It is always a pleasure taking my truck there for service. Very Professional! More

by fire_guy11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don Jacobs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Stinnett
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