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Klaben Ford Lincoln

Kent, OH

5.0
16,051 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 16,051 reviews

October 01, 2026

Always a great experience at Klaben. Everyone says hi, offers a water and makes sure you feel like family. More

by Anonymous
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Kline
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Becky Lawson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Fisher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cassy Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Sack
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2026

Great service from Gavin but there is an issue with Klaben. I believe the are in need of a software guy to help them out with programming of the different modules that run the vehicle. I had a factory More

by timfoster_7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2026 -

Klaben Ford Lincoln responded

Tim, Thank for taking the time to share your honest feedback with us. We share this with our entire team and reflect on what we are doing well and/or areas needing improvement. We let you down on a couple levels, no excuses. I enjoyed meeting you over the phone and appreciate the additional insight you provided as well as the opportunity to dig deeper to see how we can best assist you. It gave us a path to follow for improvement on these fronts and will help prevent it from affecting other customers in the same manner. Thank for again for your feedback and I will continue to research how we can help make your vehicle do what you want it to do. Thank you! Aaron Heinlein 330.352.1925 aheinlein@klaben.com

October 01, 2026

In my opinion, she's meant to work in this type of field. She's authentic and transparent. I'm a good read of character, and throughout the entire process, she was herself not a saleswoman. She also save More

by bane4750
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cassy Mathes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brooke Norman
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 01, 2026

Tucker was very knowledgeable and helpful while my car was at the service center! He was updating me on information daily. Very people oriented and willing to go above and beyond for his customers! More

by jborb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tucker Ressler
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2026

Amazing teamwork they even offered to take me home and pick me up. Mona crooks and Joe French are amazing. More

by tbaughman3
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Van Hoose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2026

Happy with my treatment, satisfied. They are concerned about keeping customers happy Thank you Klaben. More

by GERALD.JAJOWKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Akers
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 30, 2026

Kim Wolfram has been my service adviser at Klaben Ford for years, she has always taken care of my truck as if was her own. More

by Carl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2026

Joe kept me updated on the progress of the work being done on my vehicle! He is excellent and Joe and Klaben is first class! More

by George
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 29, 2026

Hands down one of the best dealerships I have ever dealt with. Employees are great!! More

by mearlenbaugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2026

Klaben is the best. Whenever we need help with a vehicle purchase or service we choose Klaben. Everyone on their team is fantastic. Gary Iuliano was extremely helpful. L More

by KATHY41
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Iuliano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Madison Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
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