Klaben Ford Lincoln

Battery concerns I was having intermittent trouble with my 2012 Fusion not starting ( usually 2-3 weeks apart) unless I jumped it. I called Mona and she said stop in I was having intermittent trouble with my 2012 Fusion not starting ( usually 2-3 weeks apart) unless I jumped it. I called Mona and she said stop in and they would check it out. Turns out my battery was not being recharged and it was the original battery. I was in and out within 1/2 hour. Great customer service and Mike did a quick battery install. Love these guys. More

Purchased a 2018 Raptor, couldn't be happier. After having a stressful and frustrating experience ordering a 2018 Raptor from another dealer, I cancelled my order and began looking for a truck on After having a stressful and frustrating experience ordering a 2018 Raptor from another dealer, I cancelled my order and began looking for a truck on a lot without markup. After calling dozens of dealers, I called Tyler Kline at Klaben and he was straight with me from the get go. Fast, easy, communicative, professional. I bought the vehicle and had it shipped to me in CA. I would highly recommend! More

Very good We travel a long way to go to Klaben Ford. We have purchased 1 Ford F-150, and leased 1 Lincoln and 2 Ford Fusions.That is because Bob paytus has alwa We travel a long way to go to Klaben Ford. We have purchased 1 Ford F-150, and leased 1 Lincoln and 2 Ford Fusions.That is because Bob paytus has always treated us very good. More

"Awesome Service" Doug Carter and Jim Bills are the best sales people I have ever ran across at a car dealership. They are both so friendly and helpful. I leave it up Doug Carter and Jim Bills are the best sales people I have ever ran across at a car dealership. They are both so friendly and helpful. I leave it up to them what car to get and so far they have really done a great job. Doug even delivered my new car to me at my place of business which is about 50 miles away. There was a mistake in the paper work so he went back to Klaben in Kent to pick the new ones up and redelivered the new ones to me again at my office in Medina. Not to many sales people would take the time out to do that. More

Roscoe was the best Everyone at Klaben was very friendly and helpful at the dealership but Roscoe was the best sales person I have had ever. He was honest and made everyt Everyone at Klaben was very friendly and helpful at the dealership but Roscoe was the best sales person I have had ever. He was honest and made everything easy to understand. I am always on the go and he was able to work with me whenever I had free time and followed up with me after my purchase and thanked me. I will definitely be coming there for my next car and working with Roscoe again. More

Positive Experience For my very first leasing experience, the process was a very positive one. Nick was very easy to work with and very flexible when it came to my specif For my very first leasing experience, the process was a very positive one. Nick was very easy to work with and very flexible when it came to my specific needs. I would certainly recommend him to my friends that are looking to buy or lease a car. More

Exceptional Service Not often do I take time out of my day to write a review whether or not the experience was a good or bad one. However, my most recent experience was u Not often do I take time out of my day to write a review whether or not the experience was a good or bad one. However, my most recent experience was unique. I was hesitant in leasing a vehicle because I am a college student, so I waited until my car stopped working completely to pursue a new car. I came into Klaben because I have dealt with them in the past and the experience then was great. I worked with Mr. Roscoe Woodberry II who was patient with understanding what I needed in a vehicle. He made the experience excellent by bringing a calm to my nervousness. Roscoe also uncovered a student discount for my lease which I never knew existed which made my payment attainable and lower than expected. The overall service also brought me to great sense comfort to the point where I found myself in the middle of a summit over pizza with additional staff members Chris Moldas and Dave Mott, and an engaging chat with Tim Casto. The team is committed to delivering exceptional service, made my decision an easy one. I am grateful I decided to go back to their dealership. I will do business again in the future. Thank you Roscoe and the team for the car, the experience and the pizza! *****Five Stars***** More

Best Experience ever! My family and I have been buying vehicles from Terry for over 20 years. Terry is honest and works hard. We will not buy from any other place. Eve My family and I have been buying vehicles from Terry for over 20 years. Terry is honest and works hard. We will not buy from any other place. Every time we have even considered it, we have been disappointed with the staff and treatment. At Klaben you are treated like family and will get the best offer without draining your wallet. The entire staff is amazing! I have sent numerous customers to Terry and will continue doing so. More

Honest professional choice Klaben's service team has also been great to work with. I trust them to be honest and give professional advice on the service for my car Prices is Klaben's service team has also been great to work with. I trust them to be honest and give professional advice on the service for my car Prices is competitive and fair. Bought my second Ford Escape because of the service dept ! Mike Brandvold is the best and takes the time to listen and explain options ! More

Regular maintenance & display issues Brought my Fusion in for routine maintenance and to have the touchscreen display evaluated because it doesn't always like to start up when it's cold. Brought my Fusion in for routine maintenance and to have the touchscreen display evaluated because it doesn't always like to start up when it's cold. Kim was great with keeping me updated on progress, and although the update they thought might correct the display issues didn't work, Kim was fantastic when I called back to try & fit something into my busy schedule and planning for transportation along with it. Very pleased!!! More