Klaben Ford Lincoln

good experience Employees were effiencent, polite..Waiting area was clean and offered refreshments. Loaner vehicle was offered but I waited for vehicle. Time for rec Employees were effiencent, polite..Waiting area was clean and offered refreshments. Loaner vehicle was offered but I waited for vehicle. Time for recall service was as promised. More

Good friendly sevice I deal with service tech Mona Crooks . She is all ways so friendly and helpful ,she makes bringing my car in for service a pleasure .Mona really cares I deal with service tech Mona Crooks . She is all ways so friendly and helpful ,she makes bringing my car in for service a pleasure .Mona really cares about making sure her customers are taking care of in a quick and helpful manner !!! More

Finally I stopped in just to look and was met by a friendly salesman Mike cooney who did not hound me. He actually helped me find exactly what I wanted and no I stopped in just to look and was met by a friendly salesman Mike cooney who did not hound me. He actually helped me find exactly what I wanted and not just what he wanted to sell me.He also drove my car to my house to let me test drive it and make sure it would fit in my garage. I've had bad experiences with other dealerships, but not klaben. I would recommend it to others and buy from Mike cooney again! More

Fantastic Car Buying Experience This was, hands down, the smoothest experience in buying a car that I've ever had. I didn't have a lot of time to shop around, but having done previo This was, hands down, the smoothest experience in buying a car that I've ever had. I didn't have a lot of time to shop around, but having done previous research on the various options for a small SUV, I had decided on the Ford Escape. The number of dealers in the area is overwhelming and I wasn't sure which one to call/visit at first, but I remembered that my great-grandparents purchased from Klaben, so I decided to call them. When I called I talked with Don Batten, one of their salesmen. That was about 2 p.m. on Wednesday, June 14. I told Don what I was looking for and also told him that I was pre-qualified for financing. He got right to work and when we arrived at 5 p.m. that same day, he had one vehicle (a certified pre-owned Escape Titanium) ready for a test drive. In addition to that, he had others lined up for us to look at as well. Don was very knowledgeable and took the time to answer all of our questions. I was most impressed with how fast he got everything together for us prior to the visit. It really helped speed up the process, which, being as busy as we are, was most appreciated! We fell in love with the Escape we test drove. It had everything we were looking for - only a year old, low miles and all of the bells and whistles. And, the price was right too! And, to top it all off, Klaben was able to get a better interest rate through Ford Motor Credit than what I was offered through my other financing option! We arrived at the dealership at 5 p.m. on June 14 and left with a new vehicle, that I'm thrilled with, at about 6:30 p.m. From the test drive through the financing and signing the paperwork, it was the best experience. Thanks to Don and Jennifer for all of their help! I also would like to add that Don took the time to go over all of the features of the car, not only during the time of the purchase, but in a follow-up visit. It was very helpful! Thanks to Don and the rest of the Klaben team! More

I always get the absolute best service I have been dealing with Klaben Ford for over 30 years and as of now is the best dealership in the Akron Cleveland area. Joe French always gives me Ex I have been dealing with Klaben Ford for over 30 years and as of now is the best dealership in the Akron Cleveland area. Joe French always gives me Exceptional Service. Kenny King is an Exceptional Saleman Kenny has sold me many of my cars. I highly recommend all my friends and family to deal with Klaben Ford. The whole staff has given me Exceptional customer service. More

Very nice and welcoming! Everyone at Ford in Kent was very nice and polite. We were in there close to their closing time, but nobody made us feel rushed. They spent time with Everyone at Ford in Kent was very nice and polite. We were in there close to their closing time, but nobody made us feel rushed. They spent time with us and did a thorough check of our new vehicle. Brandon was extremely friendly and went out of his way to make us feel welcome. Thank you Ford! Sincerely, Tina Anderson More

pleased Doug was very informative and helpful. He explained a lot of things we didn't know. He wasn't just all business, he took time to get to know us. Steph Doug was very informative and helpful. He explained a lot of things we didn't know. He wasn't just all business, he took time to get to know us. Stephanie was very pleasant and fast getting our paperwork done. It was very nice for Andy to come over and meet us and welcome us into the Klaben family. More

Klaben Ford Lincoln has gone above and beyond! I couldn't have asked for better service! I fall into a special needs category, and at times cannot leave my residence. Klaben's Associate Tim Sterl I couldn't have asked for better service! I fall into a special needs category, and at times cannot leave my residence. Klaben's Associate Tim Sterling actually brought the vehicle I was interested to my house for my inspection! Mr. Klaben himself called me that evening and arranged for Tim to come back out the next day to discuss the vehicle. End result-I purchased the vehicle I had dreamed about for a lifetime! Thanks to Richard Klaben and Tim Sterling for such personal care! Donna Peters, Ravenna, Ohio. More

Oil Leak I noticed a small oil leak under the car and contacted my service representative who arranged for me to bring the car in the next day. It was decided I noticed a small oil leak under the car and contacted my service representative who arranged for me to bring the car in the next day. It was decided that the car needed to be kept for service and a loaner car thru Enterprise was provided for the length of the service. I called my Sales representative to inform him of the problem and both representatives kept me up-to-date of the progress of resolving the issue. The repair was conducted under warranty and the car was available as promised. Excellent service and communication! More

Lease Tranaction This is the fourth time we have done business with Bob Paytas and we travel from Chardon to work with Bob. As always his knowledge and perception of This is the fourth time we have done business with Bob Paytas and we travel from Chardon to work with Bob. As always his knowledge and perception of our needs is impecable. We look forward to dealing with Bob again in three years! Thanks again Bruce & Barb Horn More