Back

Klaben Ford Lincoln

Kent, OH

5.0
14,698 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
Contact Dealership

1089 West Main Street

Kent, OH

44240

Directions

By Type

Showing 14,698 reviews

April 12, 2017

Fantastic Work Came to the Body Shop after an accident. They handled almost everything for me and made the transition from dropping my car off to getting the rental, More

by Bree S
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
April 12, 2017

Nice company and people to deal with. Everytime I take my truck in to Klaben Ford for it's routine maintenance I am treated in a friendly and professional mannor. My truck is completed in More

by JBEATTY30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 12, 2017

Great Service Center and Personel I have taken my vehicles into this service center for work since they were purchased from the dealership. We have always been treated great and keep More

by AllenBeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Czbaj
April 12, 2017

Happy Customer Very impressed with this dealership. No pressure, helpful and friendly staff. My husband and the salesman Doug Carter basically did the deal over th More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
April 12, 2017

Great team, Fast service! I was very impressed by how professional and personable the Klaben team was, all staff including Doug Beavers and Jennifer in accounting. I was in an More

by CRSHAN88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Beavers
April 11, 2017

Awesome Car with Excellent Customer Service I would like to thank Brandon Brinko for doing an amazing job with helping me find my Ford Fusion. I have wanted to buy a car for a long time and didn More

by Shelton082011@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
April 11, 2017

Always great service at Klaben We have purchased eight cars from Chris Moldas at Klaben over the past 14 years, and we keep coming back because of the great service and wonderful st More

by Cher132
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 11, 2017

Easy to work with Sales were friendly and easy to work with. It is a nice environment and not the usual hassle to buy a car. Everyone including other sales were frien More

by tpascarella
Recommend Dealer
Yes
Employees Worked With
Dave Mott, Terry Colbert
April 11, 2017

Poor customer service I have been taking my car there for the last 2 years for service at the Quick Lane. I stopped in today to get an oil change but the service advisor wa More

by GARY.SCHARENBROCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Perkins
Apr 11, 2017 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your recent experience at Quick Lane and for taking the time to speak with me via phone regarding the details of your visit. I sincerely apologize for failing to deliver the level of service you expect and deserve. Our words and actions were unacceptable. We failed. No excuses! Be assured that your comments and feedback are very important to the entire team. First, we owe it to you to make things right. Then, we’re responsible for using the information we gather in a constructive manner to counsel and coach our team members toward continuous improvement. Because I know we have the right people with the right intentions and the ability to do better, this situation is especially disappointing and frustrating to me personally. Your business and satisfaction are equally important to the Quick Lane Team. On behalf of our Team, I truly appreciate you allowing us the opportunity to regain your confidence and trust with your future service needs. Thank you. I remain at your service. Patrick Sandy, Quick Lane Manager. 330.593.6800.

April 11, 2017

Excellent... Couldn't Be Better! The staff at your facility is the best I've seen in a car dealership. The waiting area is comfortable, well supplied with beverages snacks and enterta More

by DIANE.WELLMAN54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny Nemeth
...
1078
...