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Klaben Ford Lincoln
Kent, OH
14,828 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,828 reviews
July 12, 2016
Excellent customer service! Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting r Excellent customer service by all personnel, always explain in easy to understand terms, very accomodating & works with your schedule, nice waiting room! Definitely recommend loyalty link-SAVE $!! Covered deductible on extended warranty on my CPO-Thanks Kim!!! More
by MKGWEN
Verified Customer
July 11, 2016
Not very pleased. I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour proc I had two appointments for two vehicles on the same day. My Expedition was scheduled for an oil change/tire rotation. Once again, it was a 4 hour process. Thats puzzling. I then dropped off my MKS for warranty work for a front parking sensor. When I finally received an update, at the end of the day, I was informed the sensor was ordered, needed to be painted and would be installed the following day. I needed the car my noon and informed the service rep of this. I didn't hear ANYTHING the following day. I called at 3:30pm and left a voicemail message. No return call. I called again at 5:15pm and was connected to another service rep. He didn't know the status of the MKS, said it was finally pulled up front and I could pick it up. I did pick up the car. I had NO rental car, which I am entitled to and for some reason my car was driven 2 miles while at the garage. I am not upset with Mona Crooks, my service rep. I AM tired of the POOR service of the technicians. Also, the lack of communication from the service department to the customer is ridiculous. More
by HAIRGUY935
Employees Worked With
July 11, 2016
Great experience buying a car I went to this dealership looking for a nice used car. I bought my car from Tyler Kline and he was fantastic. He was knowledgeable and very professio I went to this dealership looking for a nice used car. I bought my car from Tyler Kline and he was fantastic. He was knowledgeable and very professional. I would definitely recommend buying a car from this dealership. More
by Thom.maggie
Employees Worked With
July 11, 2016
Excellent dealership The salesman Tyler Kline worked very well with my wife and I during our experience with Klaben. Klaben ford really makes you feel welcome and really s The salesman Tyler Kline worked very well with my wife and I during our experience with Klaben. Klaben ford really makes you feel welcome and really supports the armed forces as I am a veteran. I believe Klaben gave my family and I the best deal possible throughout the industry. I would highly recommend Tyler as a salesman along with the Klaben ford staff. More
by Jon
Employees Worked With
July 11, 2016
Awesome experience! I had such a great experience purchasing my new car. Chris and the whole team really care and made everything a breeze during the purchase! Highly rec I had such a great experience purchasing my new car. Chris and the whole team really care and made everything a breeze during the purchase! Highly recommend Klaben! Thanks for everything! More
by JKing
Employees Worked With
July 10, 2016
No high pressure sales From the moment we met Tim Sterling, we knew, if we would buy a Ford, it would be from Tim. He was very personable, knowledgeable and was patient as w From the moment we met Tim Sterling, we knew, if we would buy a Ford, it would be from Tim. He was very personable, knowledgeable and was patient as we "tried on" vehicles to fit my husband's 6'8" frame. We came back to drive the vehicle we thought we wanted, and Tim helped us again. When we returned from our drive, he was with another customer, and his team mate Tom Nicodemus took over. Tim stopped over to apologize for not being available to us at that time, and make sure we were comfortable with the situation. Tom did a good job taking care of us from there, and we drove away in our new car. Tim got us in, Tom got us out - good teamwork. More
by Jan
July 09, 2016
Great experience, Last week I had the opportunity to purchase two vehicles from two different salesmen. Chris was very informative and all around very nice. Don was he Last week I had the opportunity to purchase two vehicles from two different salesmen. Chris was very informative and all around very nice. Don was helpful and has a great sense of humor. He was able to put my mother at ease with her purchase. The two of them made the whole process easy and relaxed from start to finish. Kudos also goes to Jenn she was extremely pleasant. For the first time I left a car dealership not stressed and not questioning if I just got shafted. My family will return to get our vehicles from Klaben. More
by MOMOF3BOYS
July 09, 2016
Amazing car and dealership I could not be happier with Klaben. The owner took a personal interest in my purchase and was honest, transparent and fair through the process of orde I could not be happier with Klaben. The owner took a personal interest in my purchase and was honest, transparent and fair through the process of ordering a low volume car (before, during and after the sale). Will be recommending this dealership to anyone who will listen. More
by AB
July 08, 2016
Best car buying experience ever My recent purchase from Klaben Ford is the BEST car buying experience ever ! Joe was very helpful, knowledgable and listened to what I needed in a ca My recent purchase from Klaben Ford is the BEST car buying experience ever ! Joe was very helpful, knowledgable and listened to what I needed in a car, then showed me several options. The result is a car I truly love. Thanks Joe and Klaben Ford ! More
by Joy062316
Employees Worked With
Joe Bellian
July 08, 2016
loving my "New" ride! I have been driving a '02 Mercury Sable for the past six years and it was just time to let her go....I am truly enjoying motoring around town in my "n I have been driving a '02 Mercury Sable for the past six years and it was just time to let her go....I am truly enjoying motoring around town in my "new" 2013 Ford Escape, complete with all the bells and whistles available in the 21st Century!! No one can believe this vehicle is used-it is spotless with that new-car smell! Terry was great through all the purchasing and JT gave me a run through of all the features of my car; overall a great experience! More
by pLouise6
