Klaben Ford Lincoln

First experience working with Klaben Ford and I came away impressed. From the time I placed the order for the new 2021 Bronco and until I took delivery, Doug Lewin and Nate Bryant walked me through the proc impressed. From the time I placed the order for the new 2021 Bronco and until I took delivery, Doug Lewin and Nate Bryant walked me through the process and kept me updated every step of the way. All questions were answered quickly and thoroughly. No gimmicks or catchy slogans, just good old customer service. This was by far my best car buying experience and I'm sure I'll be back when the time comes again. More

I love my new Bronco, Tyler was great as was the finance team. I would definitely recommend Tyler and Klaben. team. I would definitely recommend Tyler and Klaben. More

Tyler was great. He called me frequently to give me updates. They finished the service on my car much quicker than expected, and gave me a free loaner vehicle in the meantime. Once my car repair was co updates. They finished the service on my car much quicker than expected, and gave me a free loaner vehicle in the meantime. Once my car repair was completed, they made sure it was done correctly, and even completed a recall that I wasn't even aware of. Before they gave my car back, they topped off my gas tank. Such a stress free process!! More

Service personnel was courteous and explained the steps to my service experience. Made the process proceed effortless. to my service experience. Made the process proceed effortless. More

My new car journey started with a text to Andy Bellian, letting him know I was ready to come back to Lincoln. He got me In touch with Roscoe and Nate. All three of these gentlemen treated me with respect letting him know I was ready to come back to Lincoln. He got me In touch with Roscoe and Nate. All three of these gentlemen treated me with respect and like I was family. Roscoe took care of the paperwork while Nate went out of his way and picked me up at the Mercedes dealership where I turned in my lease. He answered every question I had, he texted and checked up on me when I still undecided…he found the perfect car for me- a new Corsair. What an amazing purchasing experience! . Love this dealership and the great people that work there! More

Very responsive and made it easy. Buying a vehicle is usually stressful and time consuming. David brought the truck to me to test drive and handled everything himself. Gave me a fair deal on my trade a usually stressful and time consuming. David brought the truck to me to test drive and handled everything himself. Gave me a fair deal on my trade and took the car. Made it stress free for me and I love the truck! More

Louis was great. He was very helpful. Long story short we also bought another car from a different dealership and he helped me figure out my title situation which he didn’t have to do! also bought another car from a different dealership and he helped me figure out my title situation which he didn’t have to do! More

We ordered a bronco sport in February, and had not heard from our salesman about the status of our vehicle for 8 months. Called me on the October 20 and said the vehicle was in, but there was a recall on it from our salesman about the status of our vehicle for 8 months. Called me on the October 20 and said the vehicle was in, but there was a recall on it. He said the parts should be early next week, and the vehicle should be ready by mid week. Waited for more than a week with no contact from the dealership. Called several times with no returned call. Called on November 1 and left a message with our salesman, and did not hear from him until I called the sales manager. This is not how a customer should be treated. I have delt with this dealership for over 20 years, and this the worst experience I have had. I would not recommend KLABEN FORD to anyone after this!!!! More

I had a problem with a locked up brake caliper. Michael Van Hoose was able to get the repairs covered under the recently expired powertrain warranty. They also did a re-inspection of the door latch recall Van Hoose was able to get the repairs covered under the recently expired powertrain warranty. They also did a re-inspection of the door latch recall repair to make sure every was working properly. A customer satisfaction program item (Door Lock actuator) was replaced due to intermittent failure. Mario Palomba kept me up to date on status. More

Very accommodating on picking up and delivery of car. Also returned calls with updates quickly. Also returned calls with updates quickly. More