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Klaben Ford Lincoln

Kent, OH

Overview
Employees
Reviews
Vehicles
5.0
14,736 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,736 reviews

August 30, 2021

The professionalism, customer service, and salesmenship is un matched. Louis was my Salesman and he was extremely knowlegable and patient when answering all 1,236 of my questions and never once did I feel More

by THOR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 28, 2021

Have been looking around for a while and was hesitant due to the known vehicle shortage. The original truck I was interested in was sold but Mile convinced me to stop in and take a look. It just so happened More

by TMetts
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Uzl II
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Safe travels!

August 28, 2021

Buying a car is stressful. I told Klaben Lincoln exactly what would work for me and they worked the deal beautifully to accommodate my needs. Thank you!! I definitely recommend Klaben! More

by Gina.friedlein
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi Gina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thanks again for the recommendation, and have an amazing day!

August 28, 2021

Our salesman, Mike, makes sure both my husband and I are completely satisfied. He is one of the reasons that we always come back to Klaben More

by Scott
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, we're pleased to hear everything was completed to your satisfaction! We hope to be of service to you again! Take care!

August 26, 2021

Very knowledgeable salesman (Brandon Johnson). Got back to me right away with Questions I had and followed up on delivery andTook time to go over all features on my new truck. More

by DRADKOWSKY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
Other Employees : Brandon Brinko, Branden Johnson, Denise Miller
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

August 25, 2021

Had an issue but the supervisor called me to try and get the problem fixed. It took a very long time to get the car back More

by Denise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your honest feedback as well as the positive marks left. This is shared with our entire team and allows us to reflect on our performance in various aspect of our business, in turn helping us to continue our pursuit for improvement, everyday. I enjoyed speaking with you on the phone and gaining additional insight into your visit. We let you down and for that I apologize again, without excuse, and appreciate your letting us have the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

August 25, 2021

Mario made the push to get our car ready for our trip! He is always honest and helpful. Happy to work with him and we trust he will make it right. More

by hliptak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mario here at Klaben Ford! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

August 25, 2021

Very soft spoken, but Nick will not keep you up today on what’s going on with your vehicle. Did not keep the day that was promise to have my vehicle finished. No kind of communication in 18 day, totally More

by waydoug
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
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Aug 25, 2021 -

Klaben Ford Lincoln responded

Thank for taking the time to provide us with your feedback and for submitting a review. After reading through your review it is quite clear to me that you are not receiving the communication or attention from us that you deserve and should expect. You are correct, not having communication from us is “totally unaccusable and unacceptable.” Communication is one of the easiest things we can do but in this case we failed miserably. For that I want to sincerely apologize. When we receive reviews, especially negative ones, I put myself in the customers’ shoes and ask would I be happy with that level of service? I can tell you without hesitation that I would not be. I do appreciate you taking the additional time to speak with me via phone, and for providing additional insight into your experience. As we discussed, moving forward you will be receiving the communication you deserve and should expect from us. Again, I thank you for the review, apologize for the poor communication and want to thank you for being a loyal Klaben customer over the years. Artie Gissinger, agissinger@klaben.com, 330-673-3139 ext. 605.

August 25, 2021

Louis Polos knocked it out of the park. Tom C set me up with him and I could not be happier. Those two are a great team. Everything went flawless and easiest buying process I have ever been through. These More

by joemrutherford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Casto
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Klaben Ford! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 25, 2021

Klaben Ford Service Advisors show teamwork. When my regular service advisor, Kim, was backed up a bit when I arrived for service, Brandon checked me in so I didn’t have to wait at all. Nice way to do b More

by NEWPORTPAT
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
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Aug 31, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

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