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Klaben Ford Lincoln

Kent, OH

5.0
14,783 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,783 reviews

August 05, 2021

Tim sterling was fantastic. I wasn’t sure I would be able to trade in my lease with LOTS of time left. He made it happen, and he was super patient with my 9 month old tagging along during the process. More

by Emily_lauren
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found Tim to be so supportive during your experience here at Klaben Ford. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 05, 2021

I loved the two associates I dealt with. They, Terry and Anthony, made me feel valued as a customer and person and took the time to show me features and explain things. More

by TetheredSoul24
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Averitt
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! We hope to be of service to you again! Take care!

August 05, 2021

Dave Mott is the most professional sales associate I have ever felt with. Very knowledgeable and efficient, great follow-up and always low pressure. He guided me through the different packages and made it More

by HDP
Recommend Dealer
Yes
Employees Worked With
Dave Mott
Aug 08, 2021 -

Klaben Ford Lincoln responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. We hope to be of service to you again! Take care!

August 05, 2021

Mike was great, very personable. The whole process from are test drive to going over all the features of the truck and also setting up are phones, he was there and made the whole process enjoyable. More

by Sbwolford
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we're happy you found Mike to be so supportive during your experience here at Klaben Ford. We are always more than happy to assist you if anything else comes up. Take care!

August 04, 2021

The visit to the service department was a very pleasant and happy experience, the personnel were very professional and kind. Klaben dealership is exceptional...thanks for all you do.... More

by Juelene
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for sharing your positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 04, 2021

I love the royal treatment I receive every time I walk in the doors. I could not have asked for a more wonderful salesman. I am beyond elated with my service, as always! More

by amelia.a.batten
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 07, 2021 -

Klaben Ford Lincoln responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

August 03, 2021

Klaben is a very professionaI, informative, and high quality auto body shop. They always have someone available to answer any questions and help you with a rental. Special thanks to Steve Workman for hi More

by Chenny330
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Workman
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this. Take care!

August 03, 2021

From the moment we arrived, we had such a great experience with Branden and the rest of the team at Klaben of Kent! Branden was incredibly helpful and made the entire experience of trading in my ve More

by s.gwolohan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Branden Johnson
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Branden here at Klaben Ford! If you're ever in need of more help, please let us know! Take care!

August 03, 2021

Very good follow up with a service problem. They were proactive, and resolved it with no effort on my part. It was a pleasure to deal with them. More

by steve.sgm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

August 03, 2021

I went to Klaben because a friend referred me to Mike Cooney. She and her family have been buying cars from him for years. Today, I found out why. From the moment I called and asked if there as a specifi More

by nay_oh_me
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2021 -

Klaben Ford Lincoln responded

Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at Klaben Ford! We hope to be of service to you again! Take care!

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