Klaben Ford Lincoln

My wife and I just leased our fifth new Ford a 2019 Edge ST Doug Carter our Sales person made a phone call at the end of July in order to inform us of the deals Ford Motor Company and Klaben Ford Lincoln had pu Doug Carter our Sales person made a phone call at the end of July in order to inform us of the deals Ford Motor Company and Klaben Ford Lincoln had put together on some model- year-end vehicles. The selection of these vehicles was being reduced fast and Doug wanted us to be aware. My wife and I set up an appointment with Doug for a look at some vehicles. Doug who handled all of our previous leases, once again went above and beyond to put the deal together. My wife is very particular about the seats, windshield angle, color and ride of our SUVs. We walked the lot with Doug viewing and asking questions about numerous vehicles. Doug then arranged for us to inspect and drive 3 SUVs including one Lincoln. My wife was not sold on any of the three. We then were given the opportunity to just walk the new and used vehicle lots at our leisure looking at cars, trucks and SUVs. During that stroll on the used car lot my wife was continuously admiring a red vehicle that had caught her eye. She decided at that point red would be the color of our next SUV. Also during our stroll we had narrowed down our choice of vehicle to the Ford Edge. Eureka, we now had a color and a model. Doug brought around two red Edges one of two trim/performance levels. We drove each Edge and decided on the ST performance model. The great experience didn’t stop there. Once the Edge ST was selected, we were introduced to Christine Klaben, one of three F&I Managers at Klaben Ford Lincoln. Using her low pressure style she worked through the financials fast and without error all the while keeping us entertained with his stories of family and her experiences working her way up in the family business! After that Rich Klaben the dealer came to thank us once again for the business. Take my advice, if you are in the market for a new or used vehicle don’t hesitate to visit Doug Carter and the sales team at Klaben Ford Lincoln of Kent. Rich Klaben and his teams in sales, service, parts and collision repair provide the best automotive sales and service experience throughout the life of your vehicle. More

Great !! I had a great time with Chris getting the new car. Everyone welcomed me and was very nice. 10 years with Klaben Ford very good. I had a great time with Chris getting the new car. Everyone welcomed me and was very nice. 10 years with Klaben Ford very good. More

REPLACED FUEL FILTERS ON MY F-450 6.7 LITER DIESEL DUALLY. THE FORD DEALERSHIP THAT I PURCHASED MY TRUCK FROM , IN AN ADJACENT COUNTY, WAS UNABLE TO SCHEDULE MY REPAIR , DUE TO DIESEL MECHANICS BEING ON VACAT THE FORD DEALERSHIP THAT I PURCHASED MY TRUCK FROM , IN AN ADJACENT COUNTY, WAS UNABLE TO SCHEDULE MY REPAIR , DUE TO DIESEL MECHANICS BEING ON VACATION. MY CREW WAS PUTTING A NEW METAL RO0F ON A HOME TWO BLOCKS AWAY FROM THE DEALERSHIP. TYLER AND HIS CREW WENT ABOVE AND BEYOND THE CALL OF DUTY. THE CREW FIRST TOPPED OFF AND CHECKED ALL THE FLUIDS PRIOR TO THE TRUCK GOING TO THE SHOP IN THE " QUICK LANE " WHICH MOST DEALERSHIPS DON'T EVEN HAVE. "PRICELESS". TYLER STATED THAT THEY WERE VERY BUSY AND HAD MANY CLIENTS TO SATISFY, BUT STILL GOT ME IN VERY QUICKLY. EVERYONE I DEALT WITH FROM START TO END WERE ALL VERY PROFESSIONAL, COURTEOUS, PLEASANT, AND ON TIME. 5 GOLD STARS. I HAD NEVER BEEN TO ANY DEALERSHIP GOVERNED LIKE THIS ONE. THE OWNERS, EMPLOYEES, STAFF, ETC. ALL GET A BIG THUMBS UP AND AN ATTA BOY FROM ME !!!!!!! More

New Car This is our 7th car from klaben always a great doing business with them Rich and his staff are the best in the business on always going the extra mile This is our 7th car from klaben always a great doing business with them Rich and his staff are the best in the business on always going the extra mile. More

great service and team work Nate was so helpful and knew everything about the suv. Most of all everything he promised was true. I see this young man going far with this company. Nate was so helpful and knew everything about the suv. Most of all everything he promised was true. I see this young man going far with this company. KLABEN IS LUCKY TO HAVE HIM WORKING THERE. More

Great Service Klaben did a great job on the repair of our Explorer. We can't even tell that it was in a small accident. They were very friendly and easy to work wit Klaben did a great job on the repair of our Explorer. We can't even tell that it was in a small accident. They were very friendly and easy to work with. We will take any future repairs to them for sure! More

New Vehicle Sales Staff The new car Sales Staff exceeded my expectations. Nate and Jennifer were knowledgeable, efficient, and courteous. They were determined to make the e The new car Sales Staff exceeded my expectations. Nate and Jennifer were knowledgeable, efficient, and courteous. They were determined to make the entire sales experience a joy. They succeeded. Top notch individuals. More

Made the appointment online First time making my appointment online. No issues and was in and out within an hour for the works! 3rd Car with Mona as my service rep. wouldn't c First time making my appointment online. No issues and was in and out within an hour for the works! 3rd Car with Mona as my service rep. wouldn't change reps for the world. More

The fastest most pleasurable experience EVER!!! I highly recommend Klaben, Roscoe Woodberry and his co workers to anyone looking for a new vehicle! This was my 7th new vehicle and it was the best ex I highly recommend Klaben, Roscoe Woodberry and his co workers to anyone looking for a new vehicle! This was my 7th new vehicle and it was the best experience out of all of them! I will definitely make sure that ALL my future vehicles will be purchased from them! Thank you! More

2016 Ford Fusion Friendly, noledgeable,consistent. We went in for a service call. The all was scheduled at our convenience on a Saturday which we appreciated very muc Friendly, noledgeable,consistent. We went in for a service call. The all was scheduled at our convenience on a Saturday which we appreciated very much. More