Klaben Ford Lincoln

They aim to satisfy customer Louis has been exceptional. Since the time that we emailed back and forth before I was sure that I would want to buy this car, he has been one of th Louis has been exceptional. Since the time that we emailed back and forth before I was sure that I would want to buy this car, he has been one of the few salesperson that i felt comfortable communicating with without being pressured to buy right away. He patiently answering question and even fairly recommended me to check out a great deal from another dealer that I brought up to him as this car's price was a bit high for my budget at the time. And when I didn't think this car would work out, He notified me and asked if I was still interested before they posted the new lowered price online. I have been very picky in what I want in a car and to have several things updated and cleaned, and Louis has bent backward to meet my need. He even replaced the USB port so that the car can have carplay, and he registered my email to the Lincolnway account so the app is ready to use. He drove the car to my mechanic that is an hour away because I would feel better if my mechanic looked it over. Above all, he is super easy to get in touch with! He responds almost immediately through countless emails and texts in these last few weeks. Although I didn't work much directly with James Stickler, I am sure he works hard as well in the background. Thank you also to service guys that cleaned the car, touched up the paints and replace the center storage piece and install accessory in my 'new' car The president also took time to email and ask how are things going While this dealer may not be where you can get the lowest priced vehicle of its kind out there, the convenience of ease of communication, friendliness, without being pushy or aggressive is totally worth it. Please give all of them a raise :- ) Again thank you again everyone for working with me and lead me to this purchase. Please check out their store. It's always nice to support your local business. Have a wonderful and blessed day! More

First Car on my Own! Roscoe is the best - along with Bob, Tim and everyone else who helped. They worked really hard to make sure I was happy and got everything I wanted in Roscoe is the best - along with Bob, Tim and everyone else who helped. They worked really hard to make sure I was happy and got everything I wanted in my first adult car at an affordable price. Thanks so much! More

Repair to Nissan Altima Great body shop. The work was very well done, the service advisors were knowledgeable and patience, and the entire process was quick and easy. Totally Great body shop. The work was very well done, the service advisors were knowledgeable and patience, and the entire process was quick and easy. Totally recommend to everyone. More

Klaben Ford Came in to get my car fixed and walked out with a brand new vehicle! Customer service was top-notch and great sales team. Tim went out of his way to m Came in to get my car fixed and walked out with a brand new vehicle! Customer service was top-notch and great sales team. Tim went out of his way to make sure I was out of there by 1pm , he went above and beyond to make sure all the needs that I requested were met More

Amazing! Chris Volk is one of the best sales man I’ve ever had. Totally went out of his way to accommodate my needs. Would recommend this dealer ship 10/10! Th Chris Volk is one of the best sales man I’ve ever had. Totally went out of his way to accommodate my needs. Would recommend this dealer ship 10/10! Thanks Chris you’re the man! More

Great place to go for a new car no matter the budget I loved working with people at klaben they worked with me every step of the way i now have a place that i can go to and never worry. I loved working with people at klaben they worked with me every step of the way i now have a place that i can go to and never worry. More

Good no high pressure sale tactics Friendly and curtious. No high pressures sale tactics. They worked as a team which I thought was a wonderful environment to work . Warm friendly atmos Friendly and curtious. No high pressures sale tactics. They worked as a team which I thought was a wonderful environment to work . Warm friendly atmosphere. More

Doug Carter, Denise Alcorn, and Klaben were fabulous! I visited Klaben to look at new Escapes. Doug Carter was especially helpful in working with me to find a price I was comfortable with, and was both pa I visited Klaben to look at new Escapes. Doug Carter was especially helpful in working with me to find a price I was comfortable with, and was both patient and motivated to get me into a vehicle I wanted. I have walked out of numerous dealerships, as I was quoted $200 more per month from other Ford dealers! I will no longer go anywhere else! As long as Doug Carter is working, I will be a customer! Additionally, Denise Alcorn in Finance was exceptionally professional and super patient. I highly recommend these two! If you feel like you are "stuck", trust me....visit Klaben and work with Doug Carter; you will not leave disappointed. He's one of the good guys! More

Warranty work Service was great. Mona was great to work with too. I even enjoyed my ride home in your courtesy car. I can not remember the driver's name but he was Service was great. Mona was great to work with too. I even enjoyed my ride home in your courtesy car. I can not remember the driver's name but he was great. More

In and Out Always a great experience. I got there explain the problem could have sold me tires. But was honest and resolved the issue. Thanks Again for above and Always a great experience. I got there explain the problem could have sold me tires. But was honest and resolved the issue. Thanks Again for above and beyond service. More