Klaben Ford Lincoln

We will shop at Klaben for life We made our second purchase from Klaben, because we were so happy with the first one. We stopped in to look at used cars and felt zero pressure. One o We made our second purchase from Klaben, because we were so happy with the first one. We stopped in to look at used cars and felt zero pressure. One of the things that I liked most is that even though we were shopping for a used car, we were still treated like we were buying a new car. After wrapping up the deal, we noticed a small chip in the paint from a car wash, and they immediately went to touch it up before we even left. Nate even took the time to pair her phone with the bluetooth and teach her how all of the bells and whistles work. When I shop at Klaben, I feel like I am working with a good friend and not a salesperson. More

Excellent service! We received excellent service during every aspect of our new car purchases Bob Paytas was great in providing details about the car as well as the purc We received excellent service during every aspect of our new car purchases Bob Paytas was great in providing details about the car as well as the purchase agreement... We received excellent customer service and would recommend Klaben to there because of it! More

Painless Ford Fusion purchase My family has bought and leased many new and used cars from this dealership. This time around I decided to shop here for my first car. I was reffered My family has bought and leased many new and used cars from this dealership. This time around I decided to shop here for my first car. I was reffered to Roscoe by Gilbert. Roscoe was very helpful in my first purchase and I will most definitely go to him for all my future purchases. More

Love my new escape ! Very painless from start to finish compared to previous experiences buying cars ! I will never buy another car from any other dealership! I love our n Very painless from start to finish compared to previous experiences buying cars ! I will never buy another car from any other dealership! I love our new Black on Black Ford Escape ! More

Tyler Rocks!!! Tyler was very thoughtful and attentive to my concerns and questions. I had been on the fence as to weather to re- lease this time without checking i Tyler was very thoughtful and attentive to my concerns and questions. I had been on the fence as to weather to re- lease this time without checking into my options. He pulled multiple cars for me to test drive and ran many numbers for me. All this and never once made me feel rushed or unimportant. Thanks again to great service. He also stayed pleasent even though his co-workers got lunch and forgot about him. 😉 More

Double the pleasure! Who goes shopping for a car in the afternoon and by the end of the day, drives home with 2 cars! We did just that with no regrets! Everyone at Klaben Who goes shopping for a car in the afternoon and by the end of the day, drives home with 2 cars! We did just that with no regrets! Everyone at Klaben Ford Lincoln in Kent treated us to a day of fun. We explored many options for lease vs buy, specials that they were running, inventory available and which options best fit our situation. The president, Rich Klaben, knew we were coming and listened to our needs. Our salesman, Chris Volt was prepared, knowledgeable and very efficient with providing us the details on the cars we were looking at. Jennifer Bowen in Finance researched options for us for an interior/exterior protection package at our request and found that the auto detail shop across the street would put one together for us for our White MKC with cappuccino interior. I wanted a light colored interior but I like it to always look good so that was just the solution we needed to address our issues of stains caused by car seats, dark blue jeans, and toddlers. Chris asked the service department to look at an exterior paint issue on one of the cars and within minutes they addressed the issue and offered a solution. Jennifer is very fast on the paperwork side as well. While she typed up the paperwork, Chris and the service department were working behind the scenes getting our cars ready for us to drive home. The car we drove to the dealership was traded in, but we didn't know we were going to do that .... so it was full of stuff that had to be cleared out. Rich and Chris both helped move the car seats, and all the stuff in the trunk. They provided nice carrying bags to put the misc. stuff into. It was a pleasure to work with everyone. Thank You! More

Another Excellant Experience with Klaben We first started doing business with Klaben Ford in back in 1995. Over the years we have purchased many vehicles for both business and personal use. We first started doing business with Klaben Ford in back in 1995. Over the years we have purchased many vehicles for both business and personal use. Klaben has also serviced our commercial fleet now for years with excellent, fair and professional care. Doug Carter, our Sales person has continued the excellent caring and honest relationship we enjoyed while working with Kenny King (retired) over the years. Our recent purchase was handled by Doug in a professional friendly and thorough manner. You can't help but notice the same people working with Klaben over the years. As a business owner myself I appreciate everyone's caring efforts and consistency of being there. People like to work for good companies and go out of their way to do things right! I continually recommend Klaben to my friends and business aquaintances. More

Best Ford Dealership in Northeast Ohio My wife and I have been purchasing and leasing our vehicles with Klaben Ford since 1988. We have done a total of fourteen deals on cars and trucks wit My wife and I have been purchasing and leasing our vehicles with Klaben Ford since 1988. We have done a total of fourteen deals on cars and trucks with this dealership. Our last four car deals have all been Ford Fusions and we have had the pleasure of working with the two most honest and knowledgeable sales persons in the car business, Dave Mott and Doug Carter. Dave Mott and Doug Carter are like sitting down with family to make a deal. They treat you like a person instead of just a sale and they will give you advice on a vehicle and answer all of your questions without pressuring you into making a deal on something that you don't want or can't afford. They take all of the time that you need to make a decision that you want and are comfortable with without rushing you into something that you might regret a week later. What my wife and I really like is that after the deal is done you still receive their personal assistance if needed, In other words, your not just another sale or a number. I want to also give a shout out to Christine Klaben who has handled our paper work on several deals including our most recent one. She is the Best The service department is also the best whenever you need to take your vehicle in for service or maintenance. To sum this up, with a dealership like Klaben Ford and caring persons like Dave and Doug why would you want to go anywhere else. If you need a vehicle stop over at Klaben Ford and see Dave Mott and Doug Carter and you will have a stress free experience with your next purchase or lease. Steve and Sandy Simon - Akron, Ohio More

Easy and Stress Free Chris at Klaben Ford was amazing! I would send anyone I care about to him and this dealership. Treated me with respect and he/the owner/finance depart Chris at Klaben Ford was amazing! I would send anyone I care about to him and this dealership. Treated me with respect and he/the owner/finance department went out of their way to make me feel like a valuable customer. As a young female, buying a car can be intimidating but they made the process stress-free and sensible. They had no issues taking the time to address any issues or questions. I walked in with negative equity and a lot of worry and walked out with a brand new explorer! More

Great Customer Service by Joe and Brandon Joe greeted me and started the process while Brandon was on the phone, then Brandon did the rest. Both were very professional and customer focused. T Joe greeted me and started the process while Brandon was on the phone, then Brandon did the rest. Both were very professional and customer focused. The reason for the overall "good" vs. "excellent" rating is because it takes so long for the services to be performed. It usually takes 1 to 2 hours for my car to be serviced after check-in. At a dealership at which I had a previously owned Lincoln serviced the LOF was guaranteed for no longer that 30 minutes or free. Does the tire rotation and look at the brakes take an additional 1 plus hour? I didn't get a car wash because I had other commitments and couldn't stay another 30 to 60 minutes for the wash. I was offered a ride home and pick-up, however that would have not allowed me to do my other errands and would have taken about the same amount of time back and forth as it did to just sit there. I was not offered a car to use while mine was being serviced. More