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Klaben Ford Lincoln

Kent, OH

5.0
14,837 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,837 reviews

December 27, 2018

"Body repair and Rim Replacement" Everyone was really nice but when I went to pick up my car the tire PSI was at 27. I let the manager know and he said someone must of forgot to fill i More

by jwagner56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your comments with us regarding your Body Shop visit. I would like to apologize again for the incorrect tire pressure and valve stem issue. This should have been caught and corrected prior to your vehicle being returned to you. No excuses. I have reviewed your comments with our entire team as we hopefully work to prevent the same type of occurrence in the future. We value your time and business and apologize for any inconvenience we caused you. Please contact me directly if I can be of further assistance. Again, I thank you for your feedback and apologize for your experience. I remain at your service. Artie Gissinger 330-678-0555, agissinger@klaben.com.

December 27, 2018

easy in, purchase and out I had already decided on which car I wanted, so all I had to do was shop for price/value. Klaben had the lowest price on "my" car so I drove over an More

by PasnThru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dayton Parkins, James Stickler
December 27, 2018

Excellent service as always. Can always guarantee top notch service when taking my car to Klaben in Kent. Fast service and friendly staff really show the level More

by DUSTINJDICKERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Pritchett
December 27, 2018

Diesel repair They really do everything they can to provide the best service for the best cost. Vehicle repair is costly to begin with, let alone diesel vehicle re More

by WDHUTZELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Batten, Bob Paytas
December 27, 2018

Warranty work. The visit was short and sweet. It was a warranty headlight module replacement. The headlight was aligned correctly and car was washed all in about 20 More

by STEINHEISERR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2018

Great Service with Family Appeal Mike Brandvold took Great Care of us. He always goes above and beyond and as a family we will not go anywhere else to buy, lease or have service done. More

by carguy,Frank123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
December 27, 2018

Service experience Had a good experience. Thank you for the coffee and donuts. Always able to get an appointment which is convenient to me. Friendly service advisors More

by CDOLNEY
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 27, 2018

Bob at Klaben is first- class Bob Paytas at Klaben Ford is first- class all the way. He goes above and beyond to make sure your questions are answered and you understand your optio More

by achanson129
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller, Bob Paytas
December 26, 2018

Great Experience The team at Klaben couldn't have been more helpful in helping us find the perfect car. They were very flexible in terms of scheduling, and in accommo More

by George V.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 26, 2018

Truck Body Repairs I had an accident with my F-150 and the insurance company recommended Klaben Auto Body in Kent, Ohio. The service was timely and all looks good. The More

by RRANKIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kyle Sott, Steve Workman
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