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Klaben Ford Lincoln
Kent, OH
14,829 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,829 reviews
December 13, 2018
Excellent service Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but p Service manager (Tom Alcorn) and service advisor Mike Brandvold both top-quality people, fair dealing on problems, don't oversell extra services but point out +/-. Pricing is generally fair for dealership work. Quality of work performed is excellent, communication likewise. More
by DAVE19BK
Verified Customer
December 13, 2018
Great service. Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my Valet picked up our car at the appointed time. Car was returned serviced in a few hours. Both valets were very courteous & should concern for my needs. More
by mhlinc18
December 13, 2018
ALWAYS SATISFIED! This a fantastic dealership! From the owner - Mr Klaben to his sales team. Always making sure that you are satisfied and if not they will make it hap This a fantastic dealership! From the owner - Mr Klaben to his sales team. Always making sure that you are satisfied and if not they will make it happen! Trust me when I say that, I have been a customer since 2002. They do not just want to make a sale, they also want to built a relationship with you and make you a part of the Klaben family. Thank you Mike Cooney and Dayton Parkins for all your help with the sale of my new purchase! Thank you to Mr. Klaben for making the deal work! I am very happy and love my new 2018 Ecosport, awesome vehicle! More
by cheryl.green.54966834
December 12, 2018
GREAT EXPERIENCE!!!!! C.J wright and Tyler Kline made car shopping a great experience. They worked hard to get me the deal I wanted. They were also very knowledgeable and w C.J wright and Tyler Kline made car shopping a great experience. They worked hard to get me the deal I wanted. They were also very knowledgeable and were able to answer all my questions. More
by arice2017
December 11, 2018
Service for oil change and a couple fixes for the car I have only been to the dealer once and that was quite some time ago. It was near the end of day when I dropped off my car and received a loaner. I di I have only been to the dealer once and that was quite some time ago. It was near the end of day when I dropped off my car and received a loaner. I did not have my insurance card and it looked like I was causing some irritation. Joe said you can try to call your agent if they are still there but he was busy working on some other things. I called and was able to get verification but needed to talk to the loaner car person. She was nice but getting over to her once again I felt I was a problem. I was getting an oil change but did not mention 2 things I was having problems with until I got there. That was not on the plan and was only in for an oil change. I must have created another soar spot and there was no doubt . Bringing the loaner back I worked with Mike who was helpful and said he could help me as I need to bring the car back for the parts to be put on. I will work with Mike Brandvold going forward. I realize a lot goes on but it does for a lot of folks not just the Service Team. More
by dlang8255
December 10, 2018
Fantastic Service I had an appointment and was in and out quickly. The service department was very friendly and explained everything to me clearly. The salesperson who I had an appointment and was in and out quickly. The service department was very friendly and explained everything to me clearly. The salesperson who sold me the car even stopped in to check on me when he knew I was there. Klaben Lincoln continually surpasses all my expectations in a car dealership and all car dealers should be as wonderful as they are. More
by mehawkins37
Employees Worked With
C.J. Wright, Mario Palomba
December 10, 2018
Smooth, friendly. Louis was great to work with. He was down-to-earth, prompt with information, very respectful, and enjoyable to talk to. We didn't feel any pressure Louis was great to work with. He was down-to-earth, prompt with information, very respectful, and enjoyable to talk to. We didn't feel any pressure to buy the car -he gave us space to think it over and discuss. Plus - our son really enjoyed the play room and my wife enjoyed the dog parade! More
by KEEVOHN
December 10, 2018
Tire service Bought a preowned certified mkx from warren store; within 2 miles left front tire pressure dropped to 24 lbs. Kent store fixed it . Kyle Sott was ext Bought a preowned certified mkx from warren store; within 2 miles left front tire pressure dropped to 24 lbs. Kent store fixed it . Kyle Sott was extremely courteous and helpful More
by Drprimrose0
Employees Worked With
Kyle Sott
December 10, 2018
Great Service Great service. I was met immediately after I pulled in for my service on the used vehicle I had purchased. All servicing was explained to me upfront a Great service. I was met immediately after I pulled in for my service on the used vehicle I had purchased. All servicing was explained to me upfront and was out the door in an hour. More
by dhalling
Employees Worked With
Mario Palomba
December 10, 2018
hazard light operate by themselves I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewa I guess I feel Ford owes me $1700. for the repair. Damage to part was caused by water seeping in through a seal around a wire going through the firewall that fell out. On an eleven year old car with 30,000 miles that's garaged all the time, this was not caused by anything I did. More
by DDELUKE0
