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Klaben Ford Lincoln

Kent, OH

5.0
14,744 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,744 reviews

September 04, 2018

Awesome experience I loved working with Nate Bryant during my lease trade-in. I had a lot of questions both before and at our appointment and he patiently answered each More

by Cassie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Bryant
September 04, 2018

Ford Explorer XLT Great visit , great employees . Klaben and C.J. Really took care of us from showing us exactly what we were looking for ( I am picky) to being really More

by Muffin07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : C.J. Wright
September 04, 2018

Great sales experience CJ was very patient and searched until he was able to find a vehicle which fit our wants and needs. Klaben had a great selection of vehicles and were More

by Tedbalog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Stickler, C.J. Wright
September 04, 2018

Less than perfect Went to quick lane for oil change and tire replacement. Tire pressure was set very high. Started a long road trip the next day and about 100 miles aw More

by CHOCFOUNT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Perkins
Sep 10, 2018 -

Klaben Ford Lincoln responded

Thank you very much for sharing your recent experience at Quick Lane. I sincerely apologize for the frustration and inconvenience you experienced, compounded by the fact that you were on vacation. No excuses! We have the right people, the right intentions and the ability to do better than this. We make every effort to stand apart in our industry, so the trouble you had while on vacation is both disappointing and unacceptable. Our entire team appreciates the opportunity to see the results for our service from the customer’s perspective and your feedback is used in the most constructive fashion. Most importantly, I have a responsibility to make things right for you, our customer. Please reach out to me directly, at your convenience, to continue the conversation. I remain at your service. Patrick Sandy, Quick Lane Manager, 330.593.6800

September 04, 2018

Fixing someone else's error I took my Lincoln to Klaben, where I'd purchased it, to check on an oil leak. A fast-change oil service I'd used two weeks before had not properly rep More

by TJFladung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2018

They got the job done after a little reasoning The service department manager Tom is great. They fixed my car and it looks great. Tom was very reasonable and helpful he worked with me using my exte More

by Therealmccoy1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2018

A great time buying a car It was a pleasure to work with Mike and Christine to buy a car. The had all the answers to all our questions . Thank you More

by Bhefling
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christine Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2018

Great Experience! It was a pleasure to work with Louis. My daughter and I both bought a car. He was very patient, honest, and very engaging. It's only been a few da More

by Amyn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
September 04, 2018

Thank you Tim Sterling! Purchasing a new car is never easy. So happy that Tim was able to answer all my questions since I have never owned a Lincoln before. Thank you Tim f More

by talliho
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 04, 2018

Mike is the best I was referred to Mike by one of the guys I work with. I went to Mike hoping somehow he could get me into a Ford Mustang GT that I knew I couldn't aff More

by Mustang Finatic
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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