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Klaben Ford Lincoln

Kent, OH

5.0
14,742 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,742 reviews

August 27, 2018

Great Experience My husband and I have always had great experience with Bob Paytas at Klaben Ford. We had purchased two vehicles in the past from Bob and now we h More

by mcm.shar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
August 27, 2018

Quickly losing my faith in their service A new pan was installed under the transmission, without anyone even telling me and one of the screws that holds it up was not even attached so it was More

by mmarsh8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your review of your recent visit to our Ford/Lincoln service department. I appreciate the positive marks and comments regarding some of our team members. Your comments regarding the issues and concerns you have experienced are also noted. We work at hard at trying to deliver the type of experience our customers have come to expect and deserve. We fell way short on delivering that for you and for that I apologize. No excuses. Our goal is for our customers to develop a comfortable relationship with our entire team, one of trust and transparency and we will continue to work to that end. I also want to thank you for taking the time to speak with me on the phone and give me further details regarding your experience. The leadership team will review your honest feedback and share it with the entire team with a purpose of determining where we failed and to develop a plan of action to prevent it from reoccurring the future. If there is anything that I can try and do for you at this point please let me know. Again, I thank you for your feedback and apologize for not living up to your expectations. Mike VanHoose, mvanhoose@klaben.com, 330-673-3139 ext 107.

Sep 12, 2018 -

Klaben Ford Lincoln responded

I would be remiss if I did not reach out and thank you one more time. Your willingness to take the time to bring your vehicle back in and inspect it with members of our team is greatly appreciated. We realize that your time is valuable and that you have choices when it comes to your vehicle servicing needs and the fact that you would give us even more of your time and input goes beyond our expectations. So I thank you, I apologize for your not meeting your expectations and I hope you know that we value you and your business. We remain at your service. Mike VanHoose, mvanhoose@klaben.com

Sep 12, 2018 -

mmarsh8 responded

I must say, once again, that I was very impressed with the follow up from your dealership. As I said, and so that everyone who reads this is aware, I've never had so many folks follow up with me on a review before. The drive and desire to not only understand the issue but to use it as a tool for improvement, should be commended. Mistakes and issues happen. We all know that. However, it's the follow up and the fact that you want to understand any / all problems to work towards avoiding them. Good people and good process working towards doing the right things. I'll be back. Thanks again!

August 27, 2018

Excellent Service and staff My Ford Focus was not performing the way it should have; the transmission had given me problems from day one. Understanding that my vehicle had some More

by CHRISTINAMGARY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 26, 2018

Excellent! Another excellent experience at Klaben! I can't say enough about the great customer service and smooth transaction today. Bob Paytas goes above More

by krisn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Paytas
August 26, 2018

Chapter 13 We are in a chapter 13 bankruptcy and needed to replace an ending lease. We tried other dealerships and were given ridiculous quotes on old cars with More

by Hoffster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Doug Carter, Denise Miller
August 25, 2018

Dan Peters is the best! Have worked with Dan for years. Never been disappointed! He has bent over backwards to make sure everything was perfect. Thanks again, Dan! And tha More

by pd2add@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Peters, Denise Miller
August 25, 2018

Great experience Chris volk was great super friendly I would definitely recommend him to any one looking to buy a car we will definitely be back again!!! More

by Janes4827
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
August 25, 2018

A great 20K miles service at Klaben Another outstanding job by Mike Brandvold. Mike and Mona Crooks once again gets our MKX in, serviced and back out the door in record time. Mona took More

by HOTROCK100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 25, 2018

Doug Carter Doug has now sold us our 4th car. Klaben all around is a great dealership, but Doug goes above and beyand. We will probably never go to another dealer More

by rscarbo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Doug Carter
August 24, 2018

Klaben is the best customer service dealership Klaben Ford has the best customer service. The whole experience was fast courteous and very pleasant. Roscoe went out of his way to make sure everythi More

by Scott613
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian, Denise Miller
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