Klaben Ford Lincoln

Great service, took a little long Everyone always makes you feel like you are the most important person there. It is completely genuine. I did have to peruse the part for my car a litt Everyone always makes you feel like you are the most important person there. It is completely genuine. I did have to peruse the part for my car a little more than I should. I truly believe they forgot to order the part when I originally took it in. I had to play a little phone tag and then suddenly my part was arriving the next day... Once I got my car there, I had 3 other things for them to look at. They were extremely busy and could not get to my car for a couple days. They paid for a rental for me to use over the next week, which was wonderful. When they got to my car, they had to order another part for one of the additional items I asked them to fix. I was even able to drop my rental at Klaben and someone from Enterprise would come get the car. They let me know what was fixed and gave my car back washed and completely back to normal. This is the second time I have used their services since I bought my car and both times have been phenomenal. More

Family friendly business I’ve leased, purchased and had vehicles serviced from Klaben since 1994. What else do I need to say! Family friendly dealership that cares about it cu I’ve leased, purchased and had vehicles serviced from Klaben since 1994. What else do I need to say! Family friendly dealership that cares about it customers! More

Hard find We went to a few other dealerships until I went on the inventory search and found this vehicle. We called and spoke to Mike Cooney and he was great! We went to a few other dealerships until I went on the inventory search and found this vehicle. We called and spoke to Mike Cooney and he was great! He sent pictures to me and held the vehicle until I could get out there. He gave me tons of information and was great to work with! I would definitely reccomend him. More

2018 Mkc and klaben I have leased or bought 10 vehicles and have always had a positive experience. Everyone at Klaben treats us as though we are family. I will be back fo I have leased or bought 10 vehicles and have always had a positive experience. Everyone at Klaben treats us as though we are family. I will be back for service and future purchases! More

Professional, Courteous, and Friendly My experience relates to the overall attention to customer service with Professionalism, Courtesy, and Friendliness. It is always a pleasurable exper My experience relates to the overall attention to customer service with Professionalism, Courtesy, and Friendliness. It is always a pleasurable experience working with the Ford/Lincoln Service Center. More

purchased used f-150 first spoke with nate bryant then louis polos took over both were good to work with very happy with experince denise alcorn did good job to first spoke with nate bryant then louis polos took over both were good to work with very happy with experince denise alcorn did good job too More

Took vehicle in for service and bought two cars I've been coming to Klaben Service for years. Kim Wolfrom is knowledgeable and very helpful. My 10-year-old Taurus had 170K miles on it, and I decid I've been coming to Klaben Service for years. Kim Wolfrom is knowledgeable and very helpful. My 10-year-old Taurus had 170K miles on it, and I decided it was time to trade it in for a 2017 Escape. Dan Peters and Doug Carter were fabulous. They were so fabulous that the day I came in to pick up the Escape, my husband traded in his Chrysler Sebring for his own Escape! More

Very nice staff. Not sure where I was to park or how the process works for an oil change, but I was immediately welcomed and given the info needed. Everything was expl Not sure where I was to park or how the process works for an oil change, but I was immediately welcomed and given the info needed. Everything was explained and James was very pleasant. Enjoyed the coffe and tea. More

Fair treatment They treated me fairly and respected my decisions. They didn't harass me or make me feel pressured. It was overall a positive experience here. They treated me fairly and respected my decisions. They didn't harass me or make me feel pressured. It was overall a positive experience here. More

Great experiance! Louis was very knowledgable and especially patient with answering all of our questions. Was an excellent experience and we love our new car! If it Louis was very knowledgable and especially patient with answering all of our questions. Was an excellent experience and we love our new car! If it considering a new car or lease definitely stop in and see Louis Polos! More