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Klaben Ford Lincoln

Kent, OH

5.0
14,808 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,808 reviews

March 14, 2018

New car They made sure I had a car when I walked out that dealship. They both were friendly with me and made sure I felt comfortable. Thanks guys! More

by Twyla89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Bellian
March 14, 2018

Great and easy sales experience Experience was made super easy. Almost everything was practically done online or over the phone. I told Chris what I was looking for and he was able More

by ELIZABETHDROMI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher Volk
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2018

service is great wait times are awful the service work preformed was great as usual. The wait time is way to long for the amount of work preformed. I really like the overall exsperience at More

by BMELVIN0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2018 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide us with your valuable feedback and input regarding your recent visit to our service department. I appreciate your positive comments. Your point on the length of time the service took is also well taken. It will be reviewed and shared with the team members as we continually work to provide the level of service our clients deserve and expect. Not only is your business important to us, but your time is important as well. Again, thank you for the honest feedback. Mike VanHoose, mvanhoose@klaben.com, 330-593-6789.

March 14, 2018

Straightforward The service manager and customer service representative were both keeping me informed during my visit. They both took the time to explain what was nee More

by GRETCH1011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2018

Great Service The Klaben service department staff is very professional. Mona was very helpful during my visit. My service was done in a timely manner. Great Servi More

by Djg350
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2018

Best Service Department Ever I have been buying/leasing from Klaben for nearly 14 years. Every vehicle of mine goes back to Klaben for all of its service. My service advisor, Mona More

by edwardniam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2018

Certified used car problem Certifying company went out of their way to resolve problem with rear brakes. Also spoke with Rich Klaben regarding experience and he also satisfied m More

by Dschweninger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Bryant, Patrick Sandy
March 14, 2018

The BEST !!! This is our sixth vehicle purchase from Klaben Ford Lincoln. We have always had the good experiences with sales, finance and service. The 2018 Ford Fu More

by Wifiguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Davis, James Stickler
March 14, 2018

Best car dealership I just wanna start off by saying Kalebn is the best . They are always so nice and helpful ! My finance and I have been loyal customers for 5 years now More

by Rudojennifer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2018

My visit to the Klaben Ford Dealership was amazing Everyone working there was so professional and courteous, I absolutely love my 2018 Ford Escape.. My salesman JC Crawford was so patient with me, whil More

by Tjohnson1264
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JC Crawford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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