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Klaben Ford Lincoln
Kent, OH
14,692 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 14,692 reviews
February 15, 2018
Very Satisfied Customer! Gene helped my husband and me find the best deal! He not only got us exactly what we wanted in our car, but he also worked to give us the monthly lea Gene helped my husband and me find the best deal! He not only got us exactly what we wanted in our car, but he also worked to give us the monthly lease payment that fit our budget! Super friendly and sincere. More
by Rebecca T.
Employees Worked With
Gene Kallmeyer
February 15, 2018
Not the Experience I'm Accustomed to with Klaben Before I explain why this experience was unusual compared to the rest, I want to be clear that we like the dealership overall and this one bad encount Before I explain why this experience was unusual compared to the rest, I want to be clear that we like the dealership overall and this one bad encounter won't hinder us from going back. That said, this particular experience was not very pleasant. First, the gentleman asked me what the issues were. Among other items, I explained that I wasn't getting hot air to the foot area of the drivers side. He then turned on the heat and said he felt it, in a very smug way. I explained that it didn't get hot, even after it was on for an hour. My entire body would be sweating and my feet were like ice cubes. There was clearly something wrong with the heat distribution. Then, we had told them when we made the appointment that we have 4 kids and needed a 3rd row seat as a loaner. However, when we got there they didn't have a car big enough for us, so they called Enterprise. We had to wait. Next, Enterprise comes, takes us back to their office, and they still didn't have a 3rd row seat! By that time, we were frustrated and just wanted to leave, so we ended up in a Charger. When we picked up the car, it turned out that I was right. There was a difference in the heat going to the driver side and it needed fixed. Everything we came in for was addressed. We then went to pay and were being charged full price for an oil change, when we were told by Christine Klaben that it would only be $1. The way the service employee applied our Loyalty Link made it cost more for us than it should have. After we discussed this with him (and wasted even more of our time) he adjusted the bill to what it should have been in the first place. To be clear, this was one bad experience, compared to the many other great ones. We will continue to go to Klaben for all of our auto needs. They have been very professional and courteous during every other visit. More
by JAHENRY2
Verified CustomerEmployees Worked With
Kyle Sott
February 15, 2018
They wanted me in the car I wanted more than I did They fought super hard to get me into vehicle I wanted when I got there. They named to work with my credit and keep me in my price range with a super They fought super hard to get me into vehicle I wanted when I got there. They named to work with my credit and keep me in my price range with a super fair deal. More
by J
February 14, 2018
Another great buying experience This is the second time in a year and a half that I've purchased from Klaben. The first experience brought me back for the second. Both times, Chris M This is the second time in a year and a half that I've purchased from Klaben. The first experience brought me back for the second. Both times, Chris Moldas, worked with me & my wife to buy the vehicle we wanted and was willing to negotiate with us to get a price we were satisfied with. The atmosphere was casual and there was no pressure to buy. The first was a new vehicle and the second was a Certified Pre-owned. All questions were answered with patience and knowledge. In finance, Christine Klaben, explained all aspects of the process. She didn't hurry us and did no pressure sale of extended warranties. It was all our choice. Terry Colbert asked about my online experience with the Klaben website concerning vehicle pictures and how I did my search to begin with. He was positive to my answers and open to suggestions. As I left, several sales reps congratulated me on my purchase. More
by TerryR
February 14, 2018
Best dealership in town I can’t say how much I enjoy going to get my oil change at Klaben ... everyone is very nice and they make you feel like family and they don’t gouge yo I can’t say how much I enjoy going to get my oil change at Klaben ... everyone is very nice and they make you feel like family and they don’t gouge your pockets like all these other dealerships when you need something repaired it changed ... keep up the great work guys More
by TVOJAONA
Employees Worked With
February 14, 2018
Ford Escape GreAt car buying experience !!! Don Battan made it easy showed me my options answered all my questions couldn’t ask for more. Christine explained eve GreAt car buying experience !!! Don Battan made it easy showed me my options answered all my questions couldn’t ask for more. Christine explained everything to me as I signed paperwork More
by Susan1234
February 14, 2018
Great price, great customer service. JT made it very easy for me to buy my first car. He was always available when I needed more info and answered every question I had. Going through the JT made it very easy for me to buy my first car. He was always available when I needed more info and answered every question I had. Going through the paperwork with Stephanie was easy and straight forward. Overall great dealership experience and I would recomend Klaben to anyone. More
by KentOHKlaben
Employees Worked With
Jeff Tetreault, Stephanie Slomberg
February 14, 2018
Great customer service, great salesperson and real happy I limped into Klaben Ford in Kent, Ohio in my Ford Ranger to look at a Ford Fusion for my wife. Our salesman, Nate Bryant, was quick to get my Ranger I limped into Klaben Ford in Kent, Ohio in my Ford Ranger to look at a Ford Fusion for my wife. Our salesman, Nate Bryant, was quick to get my Ranger into his shop at Klaben to fix and replace the belts and battery that needed replaced and in the meantime was able to find and locate the Fusion that my wife wanted, Nate made everything quick and easy from getting the car for us to helping with my truck so there was very little time wasted. We have never owned a Ford sedan before but the reviews were so encouraging that we took the chance, Everything from getting the exact car we were looking for at the price we were comfortable with and a really professional, knowledgable, and congenial salesman -I would recommend this dealership and Nate Bryant to any of my family and friends. More
by Victor Pallotta
February 13, 2018
Friendly salesman goes the extra mile JT from Klaben for has worked with my other family members. He truly cares that his customers are getting the best deal possible and is concerned abou JT from Klaben for has worked with my other family members. He truly cares that his customers are getting the best deal possible and is concerned about their satisfaction. More
by Love my Escape
Employees Worked With
Jeff Tetreault
February 13, 2018
Experienced timely service by professionals Kim is very experienced and knows service. She worked to give us good service and get our car back within our timeframe. We live 40 minutes away so ge Kim is very experienced and knows service. She worked to give us good service and get our car back within our timeframe. We live 40 minutes away so getting things done while we in the area was important to us. More
by the4jws
Employees Worked With
