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Klaben Ford Lincoln of Warren
Warren, OH
3,460 Reviews
On behalf of our entire staff, we would like to welcome you and thank you for visiting. We are committed to delivering superior sales and service experiences for our customers...everyday! We strive to make every customer's experience and interaction with Klaben friendly, simple, straightforward and productive. We look forward to hearing from you and welcome your feedback.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 12:00 PM
Sunday Closed
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Showing 3,460 reviews
April 30, 2025
Have been doing business with Klaben since 2018. I have purchased 5 cars/vans in that time and every time it goes smooth. The used and certified vehicles I have purchased are good quality and looked I have purchased 5 cars/vans in that time and every time it goes smooth. The used and certified vehicles I have purchased are good quality and looked threw, used always scared me, now all of my vehicles are certified pre owned (except the wifes). More
by prowindowmaintenance
Verified CustomerEmployees Worked With
April 26, 2025
Gilbert , Michael S , everyone did wonderful . I really appreciate how everyone took the time to make sure I was happy & taken care of ! Love my new bronco I really appreciate how everyone took the time to make sure I was happy & taken care of ! Love my new bronco More
by Baddie in a bronco 😗-Tori
April 26, 2025
Klaben Ford is by far the best auto dealer in the Mahoning Valley! Mike Sr. and Michael Jr are two of the nicest most professional people you could ever want to meet! Both Chuck Potashnik in sales Mahoning Valley! Mike Sr. and Michael Jr are two of the nicest most professional people you could ever want to meet! Both Chuck Potashnik in sales and Ryan Theis in finance were so great to work with and answered every question we had about my new purchase and the follow-up was first level!! More
by ktweily52
April 25, 2025
Michael was a top notch sales rep! ! Everything went so smoothly with purchasing my new Lincoln!! ! Everything went so smoothly with purchasing my new Lincoln!! More
by bjd17
Employees Worked With
April 24, 2025
Always get good service at klaben Ford and good people. Nice having a local dealer Nice having a local dealer More
by LTKERN119
Employees Worked With
April 08, 2025
Top notch. Good customer service, sales team, and very professional. Great place to buy a new vehicle Good customer service, sales team, and very professional. Great place to buy a new vehicle More
by Arasch1524
Employees Worked With
April 06, 2025
The Klaben family & Michael Urbania were amazing! They helped find the perfect car to fit our needs and gave us personalized attention. It felt like we were the only customers in the store, thanks to They helped find the perfect car to fit our needs and gave us personalized attention. It felt like we were the only customers in the store, thanks to their undecided focus on us. We’ll definitely be back! More
by R. Kelly
Employees Worked With
April 05, 2025
Disappointing first experience with Klaben of Warren. This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures v This dealership had a recent trade in that was listed on their site but without pictures. I inquired about the truck and the salesman sent pictures via text so I scheduled a test drive on Thursday evening. When I walked in, I asked a salesman for the salesman that I was communicating with and his response was “ Oh he quit” and smiled then proceeded to find my salesman. After the test drive, the salesman advised the vehicle needs inspected by their techs to ensure there wasn’t any major issues. He told me if any were discovered that it wouldn’t increase the price but the dealership would repair the issue. I asked when the inspection would be completed and he replied… hopefully Friday or Saturday. At this time, the dealership was closing so not wanting to keep them past store hours, I gave him my VIN # on my current vehicle so he could run numbers on a trade in then left. At this point It was my belief I would possibly purchase the truck pending any large repairs. I never heard from Klaben on Friday so I texted and called Saturday without an answer. My call was returned and to my disbelief.. I was told the vehicle had been sold on Friday. My immediate reaction was “how”? I was told another customer bypassed the inspection process and bought the truck as is. It felt like the rug was pulled out from underneath me as I was under the impression we were in early stages of negotiating and they were crunching numbers on my trade in. On Klaben’s site, there mission statement reads…. “ We strive to give you the experience you deserve. At our dealership, we make it our goal to provide our customers everything they need for a quality car buying experience “. In my opinion this couldn’t be farther from truth. My first experience with Klaben of Warren seemed dishonest and also seemed they practice unethical sales methods. I’m not sure if situations like mine happen often but it felt like I was screwed over and they had no respect for me and didn’t have any integrity. Not sure if this was the fault of the newer salesman that helped me with lack of communication with his co workers or this sales method that is coached by the sales manager or possibly the sales culture at this location. More
by Chris
March 31, 2025
The dealership was easy to deal with and took its time to fit me with the right vehicle. They were patient and kind while I looked at each vehicle and asked questions.Chuck was very respectful and I will ca fit me with the right vehicle. They were patient and kind while I looked at each vehicle and asked questions.Chuck was very respectful and I will call him when it’s time to trade this vehicle. I was also pleased with the gentleman setting up my financing and his willingness to take his time and explain extended warranty. I highly recommend this dealership. More
by lars11r
