Back

Klaben Ford Lincoln of Warren - Service Center

Warren, OH

4.8
1,074 Reviews

1,074 Reviews of Klaben Ford Lincoln of Warren - Service Center

Sort by
March 04, 2025

Worst service I have ever had. The initial problems was missed diagnosed costing 1500. Came back because problem continued for and additional 800. Then problem continue costing 350 More

by dalew1153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Burk
1.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Niall McGee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Siefert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 06, 2025 -

Klaben Ford Lincoln of Warren responded

Dale - Thank you for your feedback. We take your comments seriously and review them with the appropriate members of our team. We apologize for the issues you have shared regarding your vehicle service. We would like to review the situation with you to see if we can achieve a resolution and ultimately satisfy your concerns. You have been a great Klaben customer and we sincerely value your business. We have been unsuccessful in our attempts to reach you so far. Please call me, personally, at your convenience as I genuinely believe we can reach a resolution. Thank you, Mike Klaben Sr. (330) 369-4444 Extension 112.

March 01, 2025

Quickest Oil change Ever Went in on a Tuesday morning without an appointment and was treated great. Check in was quick... I had a cup of coffee was getting myself settled for a long wait when I was told More

by RICHARD_E_LEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niall McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Great service and really clean atmosphere. Knowledgeable staff were great!! Wonderful personnel were very courteous. More

by miked4140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niall McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

Great service we called for oil change and go us in same day and washed my car ! More

by dqsweetpea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Niall McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 20, 2025

This dealership has proven to be untrustworthy. My vehicle has been to this dealership multiple times, but this last experience was particularly troubling. I dropped my vehicle off on December 18th More

by Dezmondkelson2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Niall McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Klaben Ford Lincoln of Warren responded

Dezmond - Thank you for taking the time to complete a review of our company. Please know that we read, share, and act on the valuable feedback and detail you have provided. We sincerely apologize for the disappointing experience you have described. We clearly failed to provide the level of service expected. We recognize the amount of time to get the parts needed to complete the repairs on your vehicle is not acceptable. Moreover, there is no excuse for needing to return a second and third time. We are genuinely sorry for the inconvenience we have placed on you and your children. Although your recent visit does not reflect it, we do care. We appreciate your business and highly value your long term relationship with Klaben. Relationships matter and we regret the harm done as a result of your recent visit. Please contact me, personally, to further the conversation. Thank you, Mike Klaben Sr. (330)369-4444 Extension 112.

February 18, 2025

Always very helpful with any questions l have always very curious and helpful staff is does a great job More

by GB4TD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Burk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Albert Collins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niall McGee
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 11, 2025

I always have my Lincoln serviced at Klaben. The service department is very efficient and accommodating. I appreciate the friendliness and respect always shown to me by everyone in service. I More

by MD126
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Siefert
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 31, 2025

Great pleasant people and always do the job right ! ! Yes I definitely would recommend this dealership for sales and service More

by ASTAR999
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chuck Potashnik
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 30, 2025

Great service. No appointment needed and usually in and out in an hour. Very friendly staff. More

by donduck1319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Siefert
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 28, 2025

Extremely professional and knowledgeable about the vechile we selected, got a fair deal in a timely manner, will recommend More

by Davidsp
Recommend Dealer
Yes
Employees Worked With
Jim Maloney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kenny Goss
5.0
This rating includes all reviews, with more weight given to recent reviews.