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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,321 Reviews

5,321 Reviews of Klaben Ford Lincoln - Service Center

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October 04, 2023

Mona always does an exceptional job when I come in for service. She makes sure to address all issues. More

by bill425
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

Mona is always so friendly and accommodating. She takes the time to explain what was worked on with my vehicle and let's me know if there is anything I need to keep and eye on. More

by ALW15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 04, 2023

Always a positive experience at Klaben. No matter who I work with they are courteous, professional and knowledgeable! Value is not measured in dollars and cents but knowing that the job i More

by TJPATTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

The service department at Klaben has always cared for my cars well, in a timely fashion and in a courteous manner. I have been fortunate to work with Kim over the years and she is the best at getting thing More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

Other than the long wait for parts (no fault of Klaben just the world we live in) the team at Klaben in Kent did a great job in updating us on where they were in the process. More

by rebekah_linger14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 03, 2023

Work was completed correctly and on time. Mario is a true professional. I will be back. More

by JWKADLEC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Palomba
October 02, 2023

The people were Very helpful very thorough, and the work they did speaks for itself. More

by BlackRam14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Artie Gissinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Carl Bujorian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Curt Conrad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kody Blake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Hutchinson
September 30, 2023

Joe French is excellent and provides great service and insight on my vehicles with every appointment. More

by ABISH1296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
September 30, 2023

I love the Klaben Team. They respect my time and schedule to get me in and back on the road. Mona Crooks has been great taking care of me and my Ford for 10 years now. High More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shelby Wiley
September 29, 2023

They have a Convenient mobile service that helps the customer that lives a distance from Kent More

by jdionblakely03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aaron Heinlein
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Louis Palos, Tyler Schultz
Sep 29, 2023 -

Klaben Ford Lincoln responded

Thank you for taking the time to post a review regarding your recent visit. Your feedback is very important to us. Based on your overall rating it was clear we fell short in some way to deliver the level of experience you expect and deserve when you put your trust in the Klaben Team. I apologize for initially leaving you feeling anything less than completely satisfied. It was a pleasure meeting you over the phone today and enlightening to say the least. Your positive remarks about Tyler and Aaron during your most recent visit were greatly appreciated and shared. Your additional candid insight allows us to realize what is needed to earn your complete trust and confidence moving forward. Our mistake was clearly communicated and we own that without excuse. As I mentioned during our conversation we will do better in the future meeting expectations we set. Thank you again for your feedback and allowing us to make right a situation we clearly created. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

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