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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,704 Reviews
Call Service Center (330) 673-3139

4,704 Reviews of Klaben Ford Lincoln - Service Center

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May 10, 2022

Mike was very helpful with my recent maintenance. I would highly recommend Mike and Klaben More

by Eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Klaben Ford Lincoln responded

Hi Eric, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Thanks again for the recommendation, and have an amazing day!

Helpful
May 10, 2022

I have been going to Klaben Ford for years and have always been treated well and the service department is excellent. More

by MBROTSKY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Klaben Ford Lincoln responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

Helpful
May 10, 2022

Klaben Ford/Lincoln has always done excellent work on my car. And I've seem people coming in for service from 30 miles or more because they too favor Klaben service! More

by mactech44
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
4.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Pritchett
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May 11, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

May 12, 2022 -

mactech44 responded

You are welcome, I'm just telling what I have personally experienced, and that is your Ford service has treated me very well and others have told me the same thing including at my last visit.

Helpful
May 10, 2022

I love the customer service I receive each time I have my car serviced here More

by C. Carter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Klaben Ford Lincoln responded

Thank you for taking the time to share your feedback and for the positive marks left. This is shared with our entire team letting us know where we are succeeding as well as areas needing attention. I enjoyed being able to speak with you today and shed additional light through your insight where we dropped the ball in following through on our commitment, no excuse. Your words about the team and Tyler were much appreciated and passed along to the promptly. I appreciate being able to make the situation right, but more importantly the opportunity to restore your confidence in us. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com - (330)673-3139 x206

Helpful
May 10, 2022

On time appt and estimate was aligned to final cost. Addressed my concerns and answered my questions More

by LISA.SALTSMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 11, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for leaving such a great review and high star rating. We hope to be of service to you again! Take care!

Helpful
May 09, 2022

Mona from the service department deserves the five star rating. She has been a pleasure to deal with and is keenly focused on taking care of her customers. Thanks for all you do! More

by GRJUSTUS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2022 -

Klaben Ford Lincoln responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! Thank you so much for being one of our valued guests and we look forward to your next visit!

Helpful
May 07, 2022

Very friendly and Courteous. Tells us what will be done or what should be done. Very knowledgeable at she does. More

by lpz4691@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2022 -

Klaben Ford Lincoln responded

Hi, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

Helpful
May 06, 2022

I love Klaben service department and service advisor Mona Crooks. She is very professional and concerned about her customers. What I dislike about Klaben and Ford is they send about 5 or 6 surveys for ever More

by Ned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 08, 2022 -

Klaben Ford Lincoln responded

Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again. Take care!

Helpful
May 05, 2022

Excellent service as always from the Quick Lane team. Walked in without an appointment and was surprised to have my vehicle back to me a few hours later. Great communication and service. More

by calisteve21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick Sandy
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May 06, 2022 -

Klaben Ford Lincoln responded

Hello, we are happy we could make your experience a positive one! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 05, 2022

Ali, Jeremy and Pat are the best! Took care of my car in a good time and good price! More

by Dana B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy Webster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Sandy, Alisea Kight
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May 07, 2022 -

Klaben Ford Lincoln responded

Hi Dana, we are happy we could make your experience a positive one! At Klaben Ford, we value our customers and we look forward to seeing you on your next visit. Take care!

Helpful
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