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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,711 Reviews

4,711 Reviews of Klaben Ford Lincoln - Service Center

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March 17, 2021

Klaben is always top notch for service. They always work with the customer to make things right and go the extra mile. Always clean, professional and punctual I have yet to be disappointed with their servi More

by rmalloy1976
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Richard Klaben runs a first rate business. Sean, Mona, and the service team are very knowledgeable and always professional when speaking with them. I was kept updated with what was going on with my car wh More

by Jhaas859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Johnson, Brandon Brinko
March 17, 2021

Klaben service department is totally awesome. From the minute you pull in until the minute you leave you are greeted with smiles and caring and knowledgeable workers. Joe French was totally professional More

by frenchpatricia196
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2021

Had some mystery sounds coming from my new truck. Of course, the sounds could not be recreated...but they have it listed for any future issue. The service team was courteous, and explained the process More

by musiconedj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Polos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
March 16, 2021

I have utilized the services of this dealership for over 35 years and have always had quality service. Sometimes things are a little pricey---but quality service. More

by FDORSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2021

We took our Ford truck to Kim at the service department after the Catalytic converter was stolen off it. Kim had it installed and had us back on the road in two days. More

by JOEHEPLER727
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

Kim is a great service advisor! Very efficient through the whole process, provides updates and is always friendly and willing to help customers with any questions they have or issues that come up with the More

by gsimko2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron Halls
March 13, 2021

Kim was amazing. She was very helpful. And everything was done in a timely manner. If we have a problem she fixes it right then. More

by delciejarvis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Chapman
March 13, 2021

I have trusted kim wolfram and klaben ford to do all my vehicle maintenance for years. I even used klaben and kim when I didn't own.a ford! More

by Kathi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 13, 2021

I have problems with these people every time I go there for service, service advisors can't seem to tell the truth, at least the ones I've worked with, with the exception of Mona, she is awesome More

by Fatdinkus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Palomba
Mar 24, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback and positive comments about Mona. We share this feedback with our entire team using it for coaching, counseling, and celebrating. I apologize for our team failing you and leaving you feeling betrayed in our communication. The parts delays and unclear arrival up to this point have been frustrating to say the least, no excuses. I'm so glad Mona and I had the opportunity to speak in person and solidify a game plan for closure once parts arrived. Your patience and understanding with these delays were not expected, but definitely appreciated. Now that the parts are here and appointment is set we are looking forward to repairing your concern expeditiously and thoroughly. Thank you again for your feedback and the opportunity to restore your confidence in us. We will not let you down and as always our entire team remains at your service. Sean Bradford - sbradford@klaben.com

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