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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
4,710 Reviews

4,710 Reviews of Klaben Ford Lincoln - Service Center

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February 27, 2021

As usual. the dealership was clean and inviting. Service was handled quickly and I was kept informed. My surprise was the car wash before I picked it up from in front of the showroom. Thanks everyone More

by duntov67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2021

Tim Sterling made this the easiest and most stressless deal I’ve ever had in my decades of car buying. I will definitely be returning to Klaben Ford for future vehicles. More

by nick_robin51501
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Miller
February 26, 2021

I have purchased 4 vehicles from Klaben Ford. I rely on Tyler for all of my service needs; regularly scheduled and unexpected issues. I find Tyler to be courteous, knowledgeable and professional. I have n More

by tojoko62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 26, 2021

This is the third time we have dealt with Klaben in the last two years. We continue to see the Klaben family and their employees because we trust them, we are treated like family and we get the best custom More

by Bruce E
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sterling
February 25, 2021

They do a good job. They are vary friendly people and when you walk in they make sure you find how you are looking for. More

by GARY87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
4.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

issue was handled and at this time appears to have taken care of the problem. time will tell but so far so good. appreciate how it was handled. More

by spharv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2021

I noticed a horrible squealing noise in my f250. Talked to Mike Brandvold brought it over night, next morning we started it up and it was bad. Mike got it in found out the the clutch on the fan was broken More

by firegav
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Schultz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
February 25, 2021

They did what they said but charged for items not quoted. It was refunded but I had to ask. Due to being unwilling to focus on my needs, they gave up my business to another shop. Clearly not focused on custo More

by kepi1861
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe French
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2021 -

Klaben Ford Lincoln responded

Thank you for taking the time to provide your honest feedback. It was embarrassing and frustrating to read your comments. We share this with our entire team and use it for coaching, counselling, and celebrating. We failed you on your recent visit, not following all of our processes and letting you down miserably as a result, no excuses. I appreciate your taking the time you did with me on the phone and sharing additional insight from this experience as well as past ones. I apologize again for making you feel as though we did not value your business and leaving you with a negative impression of us. We do appreciate your business and more importantly the relationship we stand to gain and maintain based on your confidence and trust in us. As we discussed on the phone we look forward to making up for our missteps if you decide to allow us the opportunity and look forward to seeing you again. Thank you again for your feedback. I and the entire Klaben team remain at your service. Sean Bradford - sbradford@klaben.com

February 25, 2021

Awesome job. Also impressed that my interior was so clean. Will use these guys for all my body shop needs. Great job by all employees. More

by Jpotts819
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Johnson
February 24, 2021

These guys are amazing!!! Not only did they repair my car in 1 day, they also cleaned my car inside and out!! They were also a great help with my claim, I would highly recommend! More

by CARSONKLINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Brinko
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