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4,761 Reviews of Klaben Ford Lincoln - Service Center
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January 16, 2023
Great job repairing my F150. Very impressed with overall process. Service & Body shop (& Detail Team) worked together to get Service Work, a Detail & Body Repair done. Very impressed with overall process. Service & Body shop (& Detail Team) worked together to get Service Work, a Detail & Body Repair done. More
by vince26
Verified Customer
Helpful January 16, 2023
I will be taking my car in for the 5th time to get my sunroof fixed. I have a 2016 Ford Explorer that was a brand new purchase from this dealership so the sunroof is not aftermarket. The first visit was sunroof fixed. I have a 2016 Ford Explorer that was a brand new purchase from this dealership so the sunroof is not aftermarket. The first visit was because the controls wouldn’t work. The second time, the controls weren’t working again so they changed out the whole thing. Since they changed out everything in the sunroof, I have had leaks whenever it snows and gets to freezing temperatures outside and then warms up. The water goes through the front of the sunroof and gets the entire dash panel with all the electronics wet. When I have taken it in to be fixed for this, I get a shrug from the service people like this happens just because there is a sunroof and they can’t duplicate the problem when they run water over it. I am super frustrated and now in general, just supremely pissed off. I will be calling to take it in again today. They will want to charge me for the deductible for my extended warranty since the problem has now gone over a year. I feel like I’m getting the short end of the stick because it they probably won’t cover future issues that will come up form the massive amount of water that come in through the sunroof that didn’t leak until after they installed a new one. I hate submitting a bad review but I have had problems with a previous car at this dealership and I didn’t get a satisfactory resolution until I gave a bad survey. I shouldn’t have to be dealing with this problem for over a year. I went through my regular service rep first and the service manager for the fourth visit. I have pictures and video of the problem. More
by weavlet
January 15, 2023
Kim Wolfram is extremely talented and knowledgeable when it comes to vehicles. I have brought my vehicles into Kim for the past many, many years. Kim is always friendly and professional, whether it is mai it comes to vehicles. I have brought my vehicles into Kim for the past many, many years. Kim is always friendly and professional, whether it is maintenance service or just an issue with my vehicle's she is always there to help More
by Nice ride
Employees Worked With
January 14, 2023
Klaben people did an excellent job as usual even being done an hour sooner then expected! And not only would I recommend Klaben Ford/Lincoln service I have many times! My only thing is if my appointme done an hour sooner then expected! And not only would I recommend Klaben Ford/Lincoln service I have many times! My only thing is if my appointment is after about 9 am the donuts are all gone, but they do keep the coffee and beverages stocked. More
by mactech44
Employees Worked With
January 12, 2023
Mona was amazing at helping with our car 100% recommend. They have always been so kind and knowledgeable. They have always been so kind and knowledgeable. More
by Jessica
Employees Worked With
January 11, 2023
Awesome service from the second you drive into the climate controlled reception area. Thorough checklist and process for your vehicle intake and any items you are concerned about. Nice waiting room climate controlled reception area. Thorough checklist and process for your vehicle intake and any items you are concerned about. Nice waiting room with light refreshments. Maintenance and accessory install expertly performed. More
by jchapjr
Employees Worked With
January 09, 2023
Great dealership! ! We have leased and now purchased our vehicles at Klaben for years. Excellent Sales department and excellent Service department. ! We have leased and now purchased our vehicles at Klaben for years. Excellent Sales department and excellent Service department. More
by WayneDebbie2014
Employees Worked With
Other Employees :
Denise Miller
January 07, 2023
The service department is very efficient. The staff, especially Mike, is so kind and helpful! They have kept my C Max running very well. The waiting area is comfortable and I can easily do so The staff, especially Mike, is so kind and helpful! They have kept my C Max running very well. The waiting area is comfortable and I can easily do some work there. More
by KATHOLTZ
Employees Worked With
January 07, 2023
Salesman was professional and courteous. He respected my time and my expectations. I got the Jeep I wanted. I traded my car in and got the amount I wanted for it. I had a great experience. N He respected my time and my expectations. I got the Jeep I wanted. I traded my car in and got the amount I wanted for it. I had a great experience. No surprises or xx. I will refer my friends and family. More
by missa03
Employees Worked With
January 06, 2023
Perfect service once again. Mona and her team are great! I would recommend this dealership not only for the sales dept but the incredible service after the sale. Mona and her team are great! I would recommend this dealership not only for the sales dept but the incredible service after the sale. More
by Mark R
Employees Worked With
