Landers Toyota NWA

Very good All that I was involved with during the visit were very helpful and friendly.. The service was excellent and items needing attention were mentioned an All that I was involved with during the visit were very helpful and friendly.. The service was excellent and items needing attention were mentioned and repaired. More

Quick They are great, I called and talked with Jason Jones about getting a service done. Even though I did not have an appointment he told me to bring it in They are great, I called and talked with Jason Jones about getting a service done. Even though I did not have an appointment he told me to bring it in and they would get me worked in. More

25,000 mile checkup They got the vehicle in when they said they would. They even had the razorback baseball game on in the waiting area. Doesn’t get any better than that. They got the vehicle in when they said they would. They even had the razorback baseball game on in the waiting area. Doesn’t get any better than that. More

The problem was taken care of in just an hour The technician that I talked to was very friendly and told me to bring it in to see what was wrong. After taking it in I was there less than an hour a The technician that I talked to was very friendly and told me to bring it in to see what was wrong. After taking it in I was there less than an hour and the problem was taken care of More

Dishonest service recommendations I went in to have some maintenance services done. I was told I needed new tires because the tread measurements were really low. Imagine my surprise kn I went in to have some maintenance services done. I was told I needed new tires because the tread measurements were really low. Imagine my surprise knowing the tires I put on were less than 1 year old, and the fact that a brand new tire was just put on the car a little over a month before this visit. I was in a hurry so I just took their paperwork and left. I told my husband about my experience and needless to say he was not pleased. He went to the establishment we originally bought the tires from and had them measure the tread depth. Not surprising, there is not a need for new tires. Further, he went back to the dealership the next day and had the service advisor measure. He could not produce the same measurements. My husband explained that this experience basically eliminated my trust in the dealership and Toyota as a brand, and asked what they would do to fix it. The advisor gave him a free oil change. My husband explained he was not looking for a compensatory resolution but rather he wanted them to address the issue and perception of taking advantage of female customers through offering services that are not needed. They said they would call back on Monday...I have as of yet to hear a peep. It was bad enough to go through the first experience, but being lied to about hearing back from them just reaffirmed they can't be trusted. I can't speak for Toyota as a company and I do not know if this type of practice and customer service is standard, but I have no reason or trust that would compel me to go out of my way to purchase a Toyota when I am in the market again. As for this service center...no thank you. If you are a female, beware of any service recommendations made. They may not be needed. More

Traveler My family and I were in Bentonville, AR for two days and were thankful to be scheduled the day prior for a service. I dropped of my Tacoma and the sta My family and I were in Bentonville, AR for two days and were thankful to be scheduled the day prior for a service. I dropped of my Tacoma and the staff was friendly and fast. I walked down the street to have lunch with my family at the nearby Shogun ressraurant. The Landers crew changed my oil, patched a nail hole they discovered, rotated my tires and washed my vehicle all at no charge. It was a great experience and made me wish this was my regular service area. Mr. Guitierrez was a genuinely nice person to deal with. More

Very pleased with Steve Landers Toyota NWA The service I received at Steve Landers Toyota NWA was fast, friendly and professional. I live 100 miles away and I was interested in purchasing one o The service I received at Steve Landers Toyota NWA was fast, friendly and professional. I live 100 miles away and I was interested in purchasing one of their cars which I saw online, so I contacted them by phone, from there we exchanged phone calls and text message photos of my trade in. When I arrived the car I was looking at was just as presented online. Carlos and Rex were so helpful, friendly and polite, it was a refreshing experience. Highly recommend purchasing your next car with them! More

Awesome Overall I had a great experience! The customer service was great. The atmosphere was warm and friendly. The communication and follow up from Juan was Overall I had a great experience! The customer service was great. The atmosphere was warm and friendly. The communication and follow up from Juan was excellent. More

Customer Jason was customer service oriented. Took care if informing me about type of what my vehicle needs are and will need soon. Was happy someone with ex Jason was customer service oriented. Took care if informing me about type of what my vehicle needs are and will need soon. Was happy someone with experience was there. More

Great Expierence No pressure from Sean or Ricky They were very pleasant to deal with. This my 3rd vehicle I have bought From Sean. He has always helped me When I No pressure from Sean or Ricky They were very pleasant to deal with. This my 3rd vehicle I have bought From Sean. He has always helped me When I have questions. More