I would like to start by saying Lester Glenn Subaru was not the first dealership I visited that day. My goal was to trade in my current Hyundai Veloster, for a pre owned Subaru Crosstrek. The overall process took place 11am to 7pm.
My Saturday started with stopping by the Pine Belt Subaru in Lakewood NJ. I was paired with a salesman who fumbled his way through the job. I explained my trade in and what I was looking for (monthly payments, length, etc.). The salesman took down my info for a credit check, then proceeded to sit in a glass office, literally facing the table I was sitting at, for 30 minutes. He proceeded to come back with none of the information I had previously asked for. Once again I asked about the trade in, and he went back to his office to sit facing us for another 30 minutes. This exact situation happened another 4 times before I was even able to test drive a car. Long story short, after 5 hours of sitting around, not seeing a carfax after asking repeatedly, not being shown a trade in value on my car, the salesman returned with numbers twice the monthly rate and length I had asked for. He would not negotiate at all, so I left frustrated and discouraged.
I then stopped at the Lester Glenn Subaru just to see what was available and maybe stop by another day to try again. Within 2 minutes Mark Bellotti had gotten me absolutely all of the information I was looking for and I was out the door with my new Crosstrek. Mark and Peter Piro worked with me on the monthly payments and length to get the numbers exactly within the range I needed. The process was enjoyable and fast.
Lester Glenn Subaru is the best dealership I have ever dealt with, and I will be recommending them to everyone I know looking for a new car. I plan on having all of my service done with them, as well as getting my future vehicles there.