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Liberty Subaru

Emerson, NJ

5.0
5,645 Reviews
As a family owned & operated organization, the Liberty dealerships are second to none. Whether you're in the market for a Subaru, Kia, Hyundai, or a Certified Pre-Owned vehicle, Liberty makes it easy. At Liberty Subaru in Emerson, NJ (formerly Oradell, NJ), Liberty Hyundai in Mahwah, NJ, & Liberty Kia in Ramsey, NJ our Customer Satisfaction scores in both sales & service are consistently higher than those of our competitors...we're committed to your satisfaction! That commitment doesn't end when you pick up your vehicle. We realize that purchasing a new vehicle is a large investment, and we're determined to help you get the most out of your ownership experience. With Early Bird drop off, and after hours service pickup, late night service hours, FREE loaner vehicles, and competitive service pricing, maintaining your vehicle with us couldn't be easier. All of our technicians are factory certified, and have access to all the latest equipment to keep your vehicle running at peak efficiency.
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55 Kinderkamack Rd

Emerson, NJ

07630

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Showing 5,645 reviews

November 14, 2019

Tom Quinn, was very friendly and honest dealer. He took time to explains all clearly and followed up on phone call to see how we like our new car. We had great experience with you guys! More

by ekims
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom (financial guy)
Nov 15, 2019 -

Liberty Subaru responded

Thank you for your high star rating. We're happy to see that your experience with Tom and the team was excellent! We look forward to seeing you soon!

November 14, 2019

I had very nice experience talking on phone with Anthony. When we met at dealership he was kind and helped me take car home for wife same day service. I appreciate the effort and help. Nice place! More

by crayfishrush
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Cirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2019 -

Liberty Subaru responded

We strive for a high level of customer satisfaction in all aspects of our dealership and are elated to hear that Anthony was able to provide that for you and your wife from the first phone call!

November 14, 2019

The best dealership in NJ! Honest, helpful, knowledgeable and patient professionals who are ready to dedicate time, explain, answer questions and guide you through the whole process. More

by Lena
Recommend Dealer
Yes
Employees Worked With
Dan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Miletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Bontemps
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2019 -

Liberty Subaru responded

Lena, we really appreciate your great feedback! We are happy to learn that Dan, Jeff & Rob were able to make this a great experience for you! Thank you for the 5-star rating!

November 14, 2019

Engaged in deceptive sales practice Falsely indicated a new car order takes 6-8 weeks when it is at least 11. Competitors have same cars in stock. Sales person lacked initiative to upd More

by benhsiao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dan "DJ" Meola
1.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2020 -

Liberty Subaru responded

Hello, Ben…thank you for taking the time to let us know about your experience. Customer feedback is how we continually improve upon what we do every day! In our experience, ordered cars normally do take 6-8 weeks from the time we place your order to the time you take delivery. Unfortunately, out of an abundance of caution, Subaru started production of the redesigned 2020 Outback and Legacy much more slowly than anyone (including Subaru) expected…something that was well beyond our control. Even so, the Outback you ordered arrived at the dealership 9 weeks and 1 day after you placed your order. While this is beyond the 6-8 week estimate you were given, I respectfully submit to you that this falls far short of a “deceptive sales practice”. Liberty Subaru is a 42 year old family business with an excellent reputation…that doesn’t happen by deception. Regarding the deposit, you’ll notice across the bottom of your Retail Order Form, adjacent to the customer signature line, it says (in ½ inch high red boldface capital letters) “THIS ORDER NOT SUBJECT TO CANCELLATION – DEPOSIT NOT REFUNDABLE”. Respectfully, this statement is as transparent as we could make it. There are lots of reasons that a deposit would be non-refundable. In this case, when you signed the order form and left your deposit, you committed to purchasing a Silver 2020 Outback Onyx XT. With that commitment, we placed an order for that specific car in your name with Subaru. In order to place any order with the manufacturer, we are required to covenant that the car will be sold to the person for whom it was ordered, or the dealership will be subject to penalties. A non-refundable deposit minimizes the dealership’s exposure to penalties from the manufacturer in a case like yours. To be clear, we do not accept a deposit from a customer until they have made a final purchase decision. While I feel badly that you were unable to find an Outback Onyx XT like the one you ordered, I do hope you’re enjoying your STI…even though you decided to purchase it from a competitor, I’m glad that you stayed in the Subaru family!

November 13, 2019

Liberty Subaru is the Best Place to go for buying an automobile. Its no secret what makes them the Top automobile Dealership in New Jersey. They hold their value and true to what they say better than More

by Dennisflores66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Cirillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2019 -

Liberty Subaru responded

Dennis, wow! We cannot thank you enough for the positive and detailed review! We are beyond overjoyed at the experience Anthony and the team were able to provide you with! Thank you for trusting us with the purchase of your brand new Legacy!

November 13, 2019

Great guy, won't pressure you in buying, honest about what he is selling and honest salesman. 100% will refer him to all. Thank you. More

by Estiljoseph
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed Vogel
Nov 15, 2019 -

Liberty Subaru responded

Thank you so much for your feedback! Tom and Ed will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs!

November 12, 2019

Very friendly personel, no pressure. A vety easy and leasant Tom Quinn is a tremendous rep, It's like speaking to your neighbor over coffee! Explains all clearly and succinctly with no pressure whatsoever. This More

by Jim M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : the contract/lease rep 5 stars as well. Can not recall name,
Nov 15, 2019 -

Liberty Subaru responded

We understand it's a big decision where you purchase your car from, and we are grateful Tom was able to help with all of your needs! Thank you and enjoy your new Forester!

November 11, 2019

Pleasant low pressure experience We arrived at 10 in the morning to look for a new car. We were able to find the car we wanted ; it was prepped and we left with the car we wanted by 1 More

by troknor64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Clarke
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Quinn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2019 -

Liberty Subaru responded

Wow, five total Subarus going on six! We are so elated that John and Tom were able to assist you in this recent purchase! Being a family-owned business we strive to treat everyone like family. We look forward to the next time!

November 10, 2019

This was my third lease from Liberty and my second from Dan. They make car shopping an easy and pleasant experience. I highly recommend trying Liberty Subaru and asking for Dan. More

by 2020 forester lease
Recommend Dealer
Yes
Employees Worked With
Tom Portee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Rovelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Vignali
Nov 11, 2019 -

Liberty Subaru responded

We're happy to see that your experience with Dan and the team was excellent! Thank you so much for choosing Liberty Subaru for not one but three Subarus over the years! We appreciate your loyalty!

November 09, 2019

Thank you, Jeff! Many thanks to Jeff at Liberty Subaru for making sure the process of buying my first car went as smooth as possible. This now makes two Subarus in the More

by Paige
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Miletta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 11, 2019 -

Liberty Subaru responded

Paige, thank you so much for your for your detailed review about Jeff! Your positive recommendation is greatly appreciated. We hope you enjoy your new Subaru and we look forward to seeing you in the future!

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